Change your business details

We've gathered everything you need to know about customising the information shown on your receipts in our handy guide.

To do so, please send us an email containing:

  • Business with a legal type other than sole trader: a copy of your official company registration document, which should include the new business name or address.

  • Sole trader/freelancer: a copy of a supplier's invoice or a link to an online presence such as a website with a legal notice or a professional Facebook page.

We will confirm the change.

To change the signatory of a company's SumUp profile, please send us the ID of an executive of the company, as stated in the business registration, and a power of attorney in the name of the new signatory signed by the aforementioned executive via email.

Once this is changed, you will receive an email confirmation.

Changing the legal type will be reviewed on a case-by-case basis. Please send us your new company registration documents via email and state the reason for this change. We will confirm the change via email.

Note: Please be aware that we may ask you for additional documents.

We are happy to add your VAT information once you have provided our Support Team with it via email. We will confirm the amendment via email.

Note: Your VAT starts with a 2 letter country code followed by 10 digits.

Change my personal info

Alternatively, change your personal details to update your contact details and personal address.

Close your SumUp profile

  1. On your SumUp profile, tap the Support icon in the top right corner of the screen.

  2. Click "Send us a message" and select "Close my profile" as the subject to email us with your request to close your profile.

  3. Please state clearly your desire your close and delete your SumUp profile.

Before closing your profile

Closure deletes all stored profile data, so download all relevant reports and information you may need beforehand.