Payment providers charge a non-refundable £10 fee for chargebacks so it’s always best to take precautions during remote payments and take payments securely to prevent chargebacks from happening.

Understanding chargebacks

In short, chargebacks occur when a customer or their bank disputes a card transaction and seeks to recoup the money.

Chargebacks can be relatively complicated processes. So we’ve put together a step by step guide to the chargeback process and guidelines on how to contest different types of chargeback.

Chargebacks include a deadline for response imposed by the payment provider if you wish to dispute the claim so it’s vital to respond to any email we send you within the requested time frame.


Chargebacks may be preceded by retrieval requests and fraud reports, in which more information is requested on a suspicious or unrecognised transaction.