How employee profiles work

Employee profiles have unique logins with their own email address and password. However, all sales will be paid out to the bank account registered to your main profile. Employees can’t change or view profile information or add a separate bank account.

Your item catalogue aligns with the settings of the main profile. This means employees can't enable or disable the items visible at checkout or manage item details and categories.

You can enable and disable employee profiles, manage their permissions and create a new password at any time on your SumUp profile or in the app. As profiles are linked to sales histories, employee profiles can be deactivated but not permanently deleted.

Create employee profiles and manage permissions

You can create employee profiles to manage who can issue refunds and view sales histories on your SumUp profile or using the app by following our guides below:

  1. Log in to your SumUp profile.

  2. Click “Profile” in the menu on the left-hand side of the screen. You may need to scroll down.

  3. Choose “Employees”.

  4. Click the blue "Add new employee" button in the top corner.

  5. Enter an email address and a password. These will be the login details for your employee.

  6. Check the relevant boxes to allow your employee to view company sales history and refund transactions.

    Note: if you change your mind, you can change this at any time by returning to the employee's tab of either the app or your profile, selecting the employee and checking or unchecking the relevant boxes.

  7. Confirm by clicking “Add employee”.

  1. On the SumUp App, select the profile icon in the top corner.

  2. Choose “Employees” and then click "Add new employee".

  3. Click "Add new employee".

  4. Enter an email address and a password. These will be the login details for your employee.

  5. Select the relevant boxes to give your employees permission to view all transactions besides their own and to issue refunds.

    Note: You can alter these permissions at any point by returning to the employees section of the app or your profile, picking your employee and checking or unchecking the appropriate boxes.

  6. Confirm by clicking “Add employee”.

Check individual employee sales

  1. On your SumUp profile, click on the "Home" tab in the left-hand panel.

  2. Choose “Sales”.

  3. Click on “Employees” in the top navigation bar.

  4. Enter the employee's email address and hit “Apply”.

To narrow down your search you can also select date and time, payment method and the transaction status.