What's a high-value transaction?
Any card transaction over £10,000 is considered high-value and presents an increased risk of payment disputes such as chargebacks.
You can accept payments of any value above £1.00 with SumUp after you’re verified. However, high-value transactions present an increased risk and may be stopped for security reasons.
A pre-verification limit of £5,000 applies for unverified profiles. Verify your SumUp profile to remove this limit.
Accept high-value payments securely
Keeping evidence of payments' validity is essential to defend against accusations of fraud. If applicable, we may request some documentation verifying high-value payments you receive:
A signed copy of the payment invoice
A signed copy of the contract with your customer
A sign copy of the customer declaration form available below
Proof of delivery
We may also request other relevant documentation, including your customer’s contact details. For this reason, it’s important to keep records of high-value transactions.
What's the customer declaration form?
The customer declaration form allows you to document the validity of a high-value transaction. By getting your customer to complete it, you improve your defence against chargebacks.
It's important to take precautions to take payments securely no matter their value to prevent chargebacks.