ACCORDION GROUP: Contest fraud (card absent transaction) chargebacks

ACCORDION GROUP: Contest duplicate processing chargebacks

ACCORDION GROUP: Service not provided/Merchandise not received

ACCORDION GROUP: Cancelled recurring transaction

ACCORDION GROUP: Goods not as described/defective

ACCORDION GROUP: Counterfeit merchandise

ACCORDION GROUP: Credit not processed and cancelled merchandise/services

<p><a href="/articles/lokyzgPzVxlmrvJB1w0ap-payment-disputes-chargeback-procedure" target="_self">Check out our guide to the chargeback process</a> for more information on how chargebacks are contested with SumUp.</p>

How do chargebacks work?

There are a variety of scenarios that could lead to a chargeback and each of them requires slightly different supporting evidence to contest. Here, we’ve compiled a list of common types of payment dispute and how to object them.

Payment disputes: Contesting chargebacks

Canada

English

French

Switzerland

Italian

German

United States

Spanish

United Kingdom

Sweden

Swedish

Spain

Slovenia

Slovenian

Slovakia

Slovakian

Romania

Romanian

Portugal

Portuguese

Poland

Polish

Peru

Peruvian Spanish

Norway

Norwegian 

Netherlands

Dutch

Mexico

Luxembourg

Lithuania

Lithuanian

Latvia

Latvian

Italy

Ireland

Hungary

Hungarian

Greece

Greek

Germany

France

Estonia

Estonian

Finland

Finnish

Denmark

Danish

Cyprus

Czech Republic

Czech

Croatia

Croatian

Colombia

Chile

Bulgaria

Bulgarian

Brazil

Belgium

Austria

Australia

Malta

SumUp Bookings is an online scheduling tool and booking system to manage your business calendar. Set it up now and let your customers book appointments right away.

Bookings

Accept contactless payments on your smartphone no matter where you are. Enter a payment amount then allow customer to tap to pay. No extra hardware needed.

SumUp Tap

Tap to Pay

Loyalty

SumUp Loyalty

Get to know the Solo Lite card reader by learning all the essentials of how it works, what it costs and the different payment methods you can accept with it.

Solo Lite

Solo Lite card reader

SumUp Pay

POS Pro offers and all-in one taking customer orders and managing your business. Simplify your orders, payments, reports and more with Point of Sale Pro.

POS Pro

Discover all you need to know about the SumUp 3G Card Reader. Learn how to set up your 3G Reader, accept payments and enable employee profiles and tipping.

3G card reader

Accept contactless payments with your phone using Tap to Pay on iPhone. Take payments from cards or wallet apps right on your iPhone. No card reader needed.

Tap to Pay on iPhone

Remote payments ensure there are lots of ways you can get paid with SumUp. From payment links to gift cards, learn how to securely take remote payments.

Remote Payments

Remote payments

Boost your cash flow using SumUp Cash Advance. Get additional money to help run your business and then repay it over time as a portion of your card sales.

Cash Advance

Stay organised and keep an eye on your ins and outs with SumUp's helpful reports. Find out how to access, export and send all your reports here.

My Reports

My reports

SumUp Invoices is designed to make sending invoices quick and easy. Discover how to send invoices, manage customer lists and import product catalogues.

SumUp Invoices

Keep your business running smoothly with details on how to start accepting payments and get paid with SumUp, from refunds and receipts to NFC and tipping.

Accepting payments

ICON: SumUp Terminal 

 SumUp Terminal

SumUp helps you manage your business with a host of useful features on your profile. Easily add items to sell via SumUp profile and manage employee profiles.

Business management icon

Business management

From setting up your Air card reader to accepting payments and issuing receipts, here's everything you need to make the most of your Air.

Air card reader

Your SumUp profile puts you in control. Learn how to sign up for SumUp, edit your profile and use all its features to unlock your business's potential.

My profile

Discover how to use the SumUp Solo Card Reader. From setting up your Solo to accepting and refunding payments, here's how to make your Solo work for you.

Solo

Solo card reader

The SumUp Business Account gives you faster access to your money. Learn how to manage transfers, activate your SumUp Card and learn more about payment limits.

Card

Business Account & card

You can create an online store with SumUp to start selling your products online. Simply add your products and start sharing your store with customers.

Online Store

The SumUp Kiosk is a self-service POS add-on that provides self-service ordering and frees up staff time.

SumUp Kiosk 

ASSET: Payments Plus icon

Payments Plus

Find out everything you need to know about staying secure with SumUp, including maintaining privacy and dealing with chargebacks and retrieval requests.

Security & privacy

The SumUp POS Lite is a countertop point of sale system that pairs with your SumUp Card Reader so you can easily accept payment all in one place.

POS Lite

SumUp POS

Understand your payouts with details on how long it takes to receive payouts with SumUp and create payout reports to keep track of your money.

My Payouts

My payouts

Get off the to best start with everything from a little help on which SumUp Card Reader is best for you to information on pricing, fees and delivery.

Pricing & Order

Pricing and order