Here you have the correct procedure to follow once you are registering an order in the Customer Account tab of a client. It is very important to follow these steps, in this way you will have everything correctly recorded and tracked in your back office.
1) First thing to do is to assign the order to the client, either by clicking " assign customer" and choosing the client if already exists, or by creating it in the moment.
2) Then you have to cash the order with "Customer Account" as method of payment and assign the payment again to the client.
Once you finish those steps, all the data will be saved correctly in the back office and when you need to export the file the amounts will be visible in the balance column accordingly.
When taking an order to associate the order with a customer:
Click on the round arrow on the upper right part of the ordering page and select Assign Customer
Fill in the fields and click on Create customer. Finally, select Assign to Order
During the payment in order to associate an order with a customer:
Select the payment method Customer account and click on Pay.
Fill in the fields and click on Create customer. Finally, click on Add the order to customer account