International card payments and AMEX

Transactions made using AMEX or international cards may take an additional 2-3 working days to process. This part of your payout may be delayed and included in a future payout.

Where's my money?

If you’re unsure where your payout is, you can check your payout status on your SumUp profile or app.

Bank holidays

We use third-party banks and card schemes, like Mastercard and Visa, to process transactions. The payment process pauses when they close, meaning daily or weekly payout scheduled in the week of a bank holiday may take longer.

Many of these providers are based in Germany and the US, meaning bank holidays in these countries may affect your payouts even if you don't live in them. You'll receive your money in 1-3 days.

Avoid payout delays

You can minimise the risk of bank holiday-related payout delays and receive next day payouts even on weekends with the SumUp Business Account.