Track my transfer

Trace a transfer

Download transfer confirmation for the transfer you want to track and send it to our Support team, clearly stating your desire to track the transfer. Ensure the following details are shown:

• Recipient IBAN

• Amount transferred

• Transfer date

• Transfer category (e.g. SEPA or SEPA Instant)

Tracking takes up to two weeks. We’ll contact you when there’s an update. Your transfer may take a couple of days to process and be credited once it reaches the recipient’s bank.