Check your transaction status
When you access your sales history you'll be able to check the status of all your transactions.
What does a successful transaction look like?
When using SumUp to accept payments, you’ll receive live confirmation on the success of your payment. Both your card reader and the SumUp App will indicate a successful transaction.
This is what a successful transaction will look like on your SumUp profile or in the SumUp App:
A successful transaction
A successful card payment paid out to your bank account
A successful card payment paid out to your SumUp Card
A refunded transaction
If you want more in-depth information around the transaction, just click on the transaction itself and a digital receipt will open.
How do I recognise a failed transaction?
If a transaction fails, either through a declined card, through a timeout or because the Bluetooth connection failed, your card reader and your SumUp App will notify you in real-time.
A failed transaction
For this card payment, a chargeback was requested.
To ensure the highest level of security, SumUp cancels transactions that aren't completed within a specific time frame.