A chargeback is a request for money after a cardholder questions the validity of a transaction. Chargebacks may also be preceded by requests for information such as retrieval requests or fraud reports.

Learn about chargebacks, retrieval requests and fraud reports.

Chargebacks occur when customer questions a card payment's validity and request their money back. They may be preceded by fraud reports or retrieval requests.

What's a chargeback? - SumUp Support

INTRO CARD: What are payment disputes?

What are payment disputes?

Chargebacks are refund requests after a customer queries the a card transaction's validity. Learn more about chargeback fees and how chargebacks can affect you.

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TEXT BLOCK ENTRY: Payment disputes: What is a chargeback? - How chargebacks work

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TEXT BLOCK GROUP: Payment disputes: Retrieval requests and fraud reports

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Find out everything you need to know about staying secure with SumUp, including maintaining privacy and dealing with chargebacks and retrieval requests.

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Payment disputes: What is a chargeback?

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SumUp Bookings is an online scheduling tool and booking system to manage your business calendar. Set it up now and let your customers book appointments right away.

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Accept contactless payments on your smartphone no matter where you are. Enter a payment amount then allow customer to tap to pay. No extra hardware needed.

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Get to know the Solo Lite card reader by learning all the essentials of how it works, what it costs and the different payment methods you can accept with it.

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POS Pro offers and all-in one taking customer orders and managing your business. Simplify your orders, payments, reports and more with Point of Sale Pro.

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Discover all you need to know about the SumUp 3G Card Reader. Learn how to set up your 3G Reader, accept payments and enable employee profiles and tipping.

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Remote payments ensure there are lots of ways you can get paid with SumUp. From payment links to gift cards, learn how to securely take remote payments.

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Boost your cash flow using SumUp Cash Advance. Get additional money to help run your business and then repay it over time as a portion of your card sales.

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Stay organised and keep an eye on your ins and outs with SumUp's helpful reports. Find out how to access, export and send all your reports here.

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SumUp Invoices is designed to make sending invoices quick and easy. Discover how to send invoices, manage customer lists and import product catalogues.

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Keep your business running smoothly with details on how to start accepting payments and get paid with SumUp, from refunds and receipts to NFC and tipping.

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SumUp helps you manage your business with a host of useful features on your profile. Easily add items to sell via SumUp profile and manage employee profiles.

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Your SumUp profile puts you in control. Learn how to sign up for SumUp, edit your profile and use all its features to unlock your business's potential.

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Discover how to use the SumUp Solo Card Reader. From setting up your Solo to accepting and refunding payments, here's how to make your Solo work for you.

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The SumUp Business Account gives you faster access to your money. Learn how to manage transfers, activate your SumUp Card and learn more about payment limits.

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Become a SumUp One member and save money on your transaction fees while also getting access to all sorts of extra benefits.

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The SumUp POS Lite is a countertop point of sale system that pairs with your SumUp Card Reader so you can easily accept payment all in one place.

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