Any card transaction significantly higher than you would normally take is considered high-value and presents an increased risk of payment disputes such as chargebacks.
Transaction limits
You can accept payments of any value above €1.00 with SumUp after you’re verified. However, high-value transactions present an increased risk and may be stopped for security reasons.
Taking additional precautions improves your ability to process high-value payments securely and helps reduce the risk of chargebacks.
A pre-verification limit of €5,000 applies for unverified profiles. Verify your SumUp profile to remove this limit.
Accept high-value payments securely
Keeping evidence of payments' validity is essential to defend against accusations of fraud. The following documentation can be valuable evidence in case of chargebacks:
A signed copy of the payment invoice
A signed copy of the contract with your customer
Proof of delivery
Different disputes may require different evidence, see what evidence is helpful when contesting different types of chargeback.
It's important to take precautions to take payments securely no matter their value to prevent chargebacks.