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Accepting payments

Accept card payments

Accepting card transactions with a card reader is quick and easy with SumUp. Here’s all you need to know.

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SumUp server error: troubleshooting and outages

Seeing a server error when using SumUp? The issue may be caused by a temporary technical problem or a service outage. Check the current SumUp service status first to see whether the service you're using is affected.

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Where can I use SumUp?

You can use SumUp only in the country where your SumUp profile is registered.

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Accepted payment methods

You're able to accept a variety of card schemes and payment methods with SumUp. See the full list of accepted payment types to see how your customer can pay.

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What's smart tipping?

Smart tipping offers customers a set of tipping options based on the transaction amount. Here’s how to enable smart tipping and customise tipping rates.

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Sales taxes in Canada

Canada uses several types of sales tax depending on the province or territory. Find out which tax applies to your sales and what rates to use when accepting payments with SumUp.

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How can I accept payments?

Check out all the payment options available to help you start taking payments with ease. From card readers to remote payments, here's how you can accept transactions.

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Resolve transaction issues

Why didn’t my transaction work? From connection issues to transaction timeouts, here’s how to quickly fix transaction problems.

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Accept cash payments

The world isn't cashless yet. Here's how to accept cash payments with SumUp so you can track all your sales in one place, even when customers pay with cash.

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Reissue receipts

Provide a second copy of an old receipt or simply send or print a receipt from a previous sale. Here's how it's done.

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Refund payments

Refunding payments with SumUp is quickly and easy. Here's how to give your customer their money back if they change their mind.

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Contactless payments

Near field communication (NFC), otherwise known as contactless, allows you to take payments mostly without the need for PIN verification. Here's how it works.

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