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My profile
Download the app
Install the SumUp Business app on your mobile device to access a host of helpful features on the go. Here's how to find and download the SumUp app.
Read ArticleChange my bank details
Change the bank account connected to your SumUp profile to decide where you want us to send your money.
Read ArticleBank account compatibility
There are a some requirements for connecting a bank account to your SumUp profile. Find out if your bank account can be used with SumUp and what to do if your bank isn't compatible.
Read ArticleDelete my profile
We'll be sorry to see you go, but if you really must leave, here's how you can request the deletion of your SumUp profile.
Read ArticleCustomise my receipts
Personalise your customer receipts by editing the business information displayed and adding a custom message, your business logo and preferred colours.
Read ArticleExport my item catalogue
Export your item catalogue as a CSV file to save as a backup or use elsewhere with just a few clicks. Here’s how it’s done.
Read ArticleCustomise my billing descriptor
Edit your billing descriptor to change how transactions with your business appear on customer bank statements.
Read ArticleEdit my contact details
Edit your email address and amend your phone number to update contact details and change the email you use to log in.
Read ArticleImport items to my catalogue
Create or edit multiple items at once using the item import feature. Simply add your items to a CSV file and upload it to import everything in one go.
Read ArticleChange my business details
Edit your business info to switch the legal type of your business, change your company signatory or edit your company name and address.
Read ArticleUpdate my personal details
Edit your SumUp profile details to amend your home address and update the name of the profile owner.
Read ArticleManage my profile details
Amend your profile details to ensure all your information is up-to-date, from business details to changing passwords.
Read ArticleChange my password
Reset your password if you forget it or change your password for security reasons. Here's everything you need to know about updating your password.
Read ArticleIncompatible businesses
As a regulated entity, we operate under strict requirements imposed by the financial regulator, the card schemes (Visa, Mastercard and American Express ) and our acquiring banks, who act as a gateway to the card services.
Read ArticleReset my confirmation PIN
If you've forgotten or need to reset the 5-digit confirmation PIN used to verify important activities on your SumUp profile, here's how you can update it in just a few simple steps.
Read ArticleSign up for SumUp
Get started with SumUp by creating a SumUp profile and ordering any hardware you need. Here's how to get signed up.
Read ArticleSelf-declare your vulnerabilities and support needs
Share your vulnerabilities and circumstances to get the right support for your needs.
Read ArticleActivate my SumUp profile
After signing up, you’ll need to activate your profile to get started with SumUp. Here’s how it’s done.
Read ArticleVerify my SumUp profile
For legal reasons, you’ll need to verify your identity before accepting payments with SumUp. Getting verified is quick and easy and unlocks your profile’s full potential.
Read ArticleGet started with SumUp
Set up features and tools on your profile to tailor your experience to your business' needs, from amending payment settings to customer and item management.
Read ArticleDocument upload requirements
To stay compliant with financial regulations and protect your SumUp profile, you must upload specific documents that meet the required criteria. Here's what you need to know.
Read Article