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Security & privacy
Is my password secure enough?
If you get a warning that your password is on a known list of common or leaked passwords, you may be at risk to hackers. Here’s what you need to know.
Read ArticleDefend your profile from APP fraud
Verify payment requests to protect your money and avoid common APP fraud scams by protecting your profile.
Read ArticleDefend your profile from phishing attacks
Prevent the loss of sensitive information by defending against phishing scams that seek to steal and expose your personal information. Here are a few tips on how to protect yourself against phishing.
Read ArticleLink a trusted device to keep your SumUp profile secure
Start protecting your SumUp profile by linking a trusted device to verify your identity and authorise important action with biometrics or a specific PIN.
Read ArticlePayment disputes: What is a chargeback?
A chargeback is a request for money after a cardholder questions the validity of a transaction. Chargebacks may also be preceded by requests for information such as retrieval requests or fraud reports.
Read ArticleIncompatible businesses
As a regulated entity, we operate under strict requirements imposed by the financial regulator, the card schemes (Visa, Mastercard and American Express ) and our acquiring banks, who act as a gateway to the card services.
Read ArticleIdentity verification with additional documentation
To keep your SumUp profile secure, you may be asked to confirm your identity using a government-issued ID and a selfie for certain sensitive changes.
Read ArticleActivate secure login with passkeys
Keep your SumUp profile secure with passkeys, an extra layer of protection that makes signing in faster, easier, and more secure.
Read ArticleIncrease your SumUp profile security
Learn how to keep your SumUp profile secure by linking trusted devices and following other security best practices. Stay fully in control of your profile and your money.
Read ArticleReduce the risk of chargebacks
The best way to reduce the risk of payment disputes is to ensure customer satisfaction at all times, but you can also take additional steps to take payments securely.
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