Related sections
Remote payments
Resolve transaction issues
Why didn’t my transaction work? From connection issues to transaction timeouts, here’s how to quickly fix transaction problems.
Read ArticleGet paid with payment links
Share payment links with customers to get paid remotely and, once sent, see how your customers complete payment link transactions.
Read ArticleWhat do transactions cost?
We charge a small fee per transaction whenever a payment is paid out to you. Check out all the standard prices and fees involved with SumUp right here.
Read ArticleCheck my payment link status
Check the status of payment links you've sent to see whether you've been paid yet and how to resend unpaid payment links.
Read ArticlePrevent chargebacks during remote payments
Our online payment features allow you to accept payments for goods and services even when the cardholder isn't present. When taking remote payments, it's important to follow these best practices to make sure both you and your customers have a positive experience.
Read ArticleReduce the risk of chargebacks
The best way to reduce the risk of payment disputes is to ensure customer satisfaction at all times, but you can also take additional steps to take payments securely.
Read ArticleReissue receipts
Provide a second copy of an old receipt or simply send or print a receipt from a previous sale. Here's how it's done.
Read ArticleWhat are payment links?
Payment links are an easy, flexible way to accept remote payments online. Here’s what you need to know.
Read Article