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SumUp Help Centre Plus IconAir Card Reader

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Air Card Reader

My card reader won't connect

Bluetooth connection not working? Find out how to reset your card reader's Bluetooth and fix connectivity issues.

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Activate Bluetooth

Turn on your Bluetooth so you can connect to other devices to take payments.

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Is my card reader compatible?

Check if your card reader can connect to the smart phone, tablet or POS device you're using and what compatibility requirements there are for using our apps.

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Download the app

Install our app on your mobile device to access a host of helpful features on the go. Here's how to find and download the SumUp app.

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My card reader is blocked

If you see "Blocked device", your device's security mechanism has triggered. Here's what to do with blocked card readers and how to prevent future blockages.

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Get the most out of my card reader

Improve the performance of your card reader with advice on how to use it best. From battery life to updating your reader, here’s what you need to know.

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Accept card payments

Accepting card transactions with the SumUp Air Card Reader is super easy. Here’s how you can start taking payments with your SumUp Air.

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Is my printer compatible?

Check out which standalone printers are compatible with SumUp so you can start printing receipts for your transactions.

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What’s the Air card reader?

The Air card reader offers an easy, mobile way of accepting card payments wherever you are by connecting to you mobile device.

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Reissue receipts

Provide a second copy of an old receipt or simply send or print a receipt from a previous sale. Here's how it's done.

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Reduce the risk of chargebacks

The best way to reduce the risk of payment disputes is to ensure customer satisfaction at all times, but you can also take additional steps to take payments securely.

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Update my card reader

Your card reader automatically checks for updates on a regular basis, however here's how to manually check for card reader updates to ensure everything runs smoothly.

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Connect a printer

Connect a printer to use with SumUp so you can start printing receipts after transactions or reprint receipts from previous sales.

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Connect to a card reader

Connect to your card reader via the SumUp app or a POS device so you can take orders and the accept card payments seamlessly.

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Set up my Air card reader

Set up your SumUp Air Card Reader and connect to the SumUp app via Bluetooth so you can start getting paid with SumUp. Here's what you need to do.

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