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Get started with SumUp by creating a SumUp profile and ordering any hardware you need. Here's how to get signed up.
Read ArticleReset your password if you forget it or change your password for security reasons. Here's everything you need to know about updating your password.
Read ArticleWe'll be sorry to see you go, but if you really must leave, here's how you can request the deletion of your SumUp profile.
Read ArticleChange the bank account connected to your SumUp profile to decide where you want us to send your money.
Read ArticleFor legal reasons, you’ll need to verify your identity before accepting payments with SumUp. Getting verified is quick and easy and unlocks your profile’s full potential.
Read ArticleAfter signing up, you’ll need to activate your profile to get started with SumUp. Here’s how it’s done.
Read ArticleSet up employee profiles to create separate logins for each of your employees, allowing you to customise what employees are able to do.
Read ArticlePersonalise your customer receipts by editing the business information shown on them and adding a custom message.
Read ArticleAs a regulated entity, we operate under strict requirements imposed by the financial regulator, the card schemes (Visa, Mastercard and American Express) and our acquiring banks, who act as a gateway to the card services.
Read ArticleEdit your business info to switch the legal type of your business, change your company signatory or edit your company name and address.
Read ArticleOn occasion, we may ask you to upload a little extra documentation. For example, to verify your profile. Here's how you can quickly and easily upload documents.
Read ArticleInstall our app on your mobile device to access a host of helpful features on the go. Here's how to find and download the SumUp app.
Read ArticleExport your item catalogue as a CSV file to save as a backup or use elsewhere with just a few clicks. Here’s how it’s done.
Read ArticleCheck out the limits to the transactions you can take with SumUp and how you can reduce the impact of them.
Read ArticleEdit your email address and amend your phone number to update contact details and change the email you use to log in.
Read ArticleThere are a some requirements for connecting a bank account to your SumUp profile. Find out if your bank account can be used with SumUp and what to do if your bank isn't compatible.
Read ArticleSet up features and tools on your profile to tailor your experience to your business' needs, from amending payment settings to customer and item management.
Read ArticleEdit your SumUp profile details to amend your home address and update the name of the profile owner.
Read ArticleAmend your profile details to ensure all your information is up-to-date, from business details to changing passwords.
Read ArticleCheck if your card reader can connect to the smart phone, tablet or POS device you're using and what compatibility requirements there are for using our apps.
Read ArticleEdit your billing descriptor to change how transactions with your business appear on customer bank statements.
Read ArticleCreate or edit multiple items all at once using the item import feature. Simply download and complete the import CSV and upload items all in one go.
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