Support

Accepting payments

Resend or reprint receipts

Need to send a receipt for an old transaction? Here's how you can resend or reprint an receipt via your SumUp profile or the app in just a few clicks.

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Sell items from my item catalogue

Use your item catalogue to make selling with SumUp quicker and more convenient. No need to re-enter item details each time. A few taps and your transaction is complete.

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Accept tips with SumUp

Tipping gives your customers the opportunity to show their appreciation for a job well done. So, at SumUp, we want to make accepting tips with your card reader as easy as possible.

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Failed transactions

From entering the wrong pin to a dodgy internet connection, there are a few reasons why a transaction may fail. The following list collects a few of the most frequent issues to keep your transactions running smoothly.

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Accepting card payments abroad

As well as operating your business in your home country, we want to make it easier for you to grow your business when travelling abroad too.

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Printers compatible with the SumUp app

Check out which printers are compatible with the SumUp app so you can start printing receipts from SumUp Air transactions.

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Accept contactless payments

Your SumUp Card Reader comes fully set up for contactless payments using near field communication (NFC), including Apple Pay and Google Pay. Here’s how contactless works with SumUp.

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Smart tipping

Smart Tipping differs from standard tipping by presenting your customer with an additional set of dynamic tipping options based on either the transaction amount or customisable rates. Here’s how you can start accepting tips.

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Providing receipts with the SumUp app

Sending receipts with the SumUp App is super easy and allows you to send receipts for Air Card Reader transactions or cash payments. You can also quickly print receipts by connecting to a bluetooth printer.

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Refund transactions

Sometimes people change their mind. Therefore, refunds with SumUp are quick and easy. Find out how to refund card payments online, via the SumUp App, or with your card reader.

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Accepted cards

Which cards can I accept with SumUp? Check out the different available payment methods available, including supported cards schemes you can accept with SumUp.

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Automatic Receipts

Save time at checkout with Automatic Receipts. Automatic Receipts allows customers to opt in to receive their receipts automatically when buying from a SumUp merchant without having to re-enter their details.

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Providing receipts with the SumUp 3G

Receipts are a key part of a transaction. Learn how you can send, resend and print receipts using your SumUp 3G Card Reader and 3G Printer.

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Server error

This is a problem in the SumUp App or on the website’s end, and therefore, you cannot solve it yourself. But fret not! When the SumUp App or website displays this message there are a few things you can do to quickly get around the problem.

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Accepting payments via QR code

Payments via QR codes enable your customers to pay securely and contactless. It only takes a scan of the QR code with their phone. You can either print the QR codes or send them to your customers.

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What is Strong Customer Authentication? (SCA)

3D Secure 2 (3DS2) and Strong Customer Authentication (SCA) are measures put in place to make online payments more secure. SCA verifies a customer's identity before confirming purchases with the intent to reduce electronic payment fraud.

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Accept cash payments with SumUp

The world isn't cashless yet. Enable cash payments on the SumUp app so you can track all your sales in one place, even when customers pay with cash.

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