Accepting payments - SumUp - Support Centre
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Accepting payments

What's cash management?

The cash management feature, available with the POS Plus plan, allows you to record the cash you have in the till based on incoming and outgoing amounts.

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Where can I use SumUp?

Check the countries where you can register with SumUp and discover where you can temporarily use your card reader abroad.

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Accept QR code payments with Payment Links

With Payment Links, you can create QR codes to share with or display to your customers, with the option to add a tip.

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What's smart tipping?

Smart tipping offers customers a set of tipping options based on the transaction amount. Here’s how to enable smart tipping and customise tipping rates.

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Manage multiple orders

Open multiple orders at once and save them for later so you can take orders from more than one customer at a time.

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Create and send post-sale electronic invoices

Post-sale invoices allow you to create invoices directly from payments in your sales history. Here's how to proceed.

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Provisional bills

Allow customers to review their order details before payment by printing a provisional bill. Here's how to activate and use this feature.

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Issue dynamic refunds

Dynamic refunds allow you to issue partial or full monetary refunds, as well as itemised refunds, with accurate reporting and accounting.

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Accept contactless payments with Tap to Pay on iPhone

With Tap to Pay on iPhone, you can accept various in-person, contactless payments right on your iPhone. No card reader needed.

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How can I accept payments?

Check out all the payment options available to help you start taking payments with ease. From card readers to remote payments, here's how you can accept transactions.

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My barcode scanner won't connect

When you scan the pairing barcode in the app or on your POS system, your scanner should beep three times. If it doesn't, you may need to troubleshoot your barcode scanner's connection.

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Accept card payments

Accepting card transactions with a card reader is quick and easy with SumUp. Here’s all you need to know.

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Set up tipping

Activate tipping and set your preferences for how tipping options are presented to customers, including the option to enable dynamic tipping options.

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Resolve transaction issues

Why didn’t my transaction work? From connection issues to transaction timeouts, here’s how to quickly fix transaction problems.

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Accepted payment methods

You're able to accept a variety of card schemes and payment methods with SumUp. See the full list of accepted payment types to see how your customer can pay.

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Resolve printer connectivity issues

Printer disconnected? When the "Can’t connect device" error message shows, here’s how you can reconnect your printer to resume printing.

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Accept cash payments

The world isn't cashless yet. Here's how to accept cash payments with SumUp so you can track all your sales in one place, even when customers pay with cash.

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View sales insights

Get insights into your business’s sales, such as daily sales and your top-selling items.

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Generate QR code receipts

With QR code receipts, your customers no longer need to enter their phone number or email address to receive a receipt. Instead, they can simply scan a QR code.

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Connect a printer

Connect a printer to use with SumUp so you can start printing receipts after transactions or reprint receipts from previous sales.

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Reissue receipts

Provide a second copy of an old receipt or simply send or print a receipt from a previous sale. Here's how it's done.

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Accept card payments with voice accessibility

Activate the voice feature to provide payment accessibility for blind and partially sighted customers.

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Refund payments

Refunding payments with SumUp is quickly and easy. Here's how to give your customer their money back if they change their mind.

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Apply custom discounts to orders or items

Apply a discount to an entire order when your customer checks out or to an individual item. You can apply the discount as a fixed amount or as a percentage.

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Set up a barcode scanner

If you are a POS Plus user, you can connect and configure a barcode scanner to scan and add items to the cart at checkout. Improve your business efficiency by retrieving in-store items accurately.

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Server error

In very rare cases, we may experience outages. Here's how to recognise outages and what you can do.

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Contactless payments

Near field communication (NFC), otherwise known as contactless, allows you to take payments mostly without the need for PIN verification. Here's how it works.

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What's POS Pro?

POS Pro offers an all-in-one point of sale experience, allowing you to simplify your ordering, payments and reporting all in one place.

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Send receipts automatically

Send receipts to customers automatically after each transaction.

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