Support

Business Account & card

What's the SumUp Business Account?

The SumUp Business Account allows you to receive next day payouts while also offering a way to keep your business and personal money separate.

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Transfer money with my Business Account

Send money with your Business Account quickly and easily to other EUR accounts within SEPA to help manage your finances.

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Order a SumUp Card

You can quickly and easily order a SumUp Card via your SumUp profile or the app. Here’s what you need to do.

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SumUp Card: Change my PIN

If for any reason you need to change your SumUp Card PIN, you can do so easily on your SumUp profile.

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Check my Business Account balance

We all like to know how much money we have in our account. With that in mind, here’s how you can quickly check the balance of your SumUp Business Account.

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SumUp Card fees

There are no up-front or monthly costs for the card, however there are some withdrawal fees if you surpass your monthly limit. Find out more here.

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Activate my SumUp Card

Once it arrives, you'll need to activate and set up a PIN for your SumUp Card before it can be used. Here's how it's done.

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SumUp Card: Delivery

Find out how your SumUp Card makes its way from us to you, including expected card delivery times and what happens if your card is lost in the post.

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Business Account: Download account statements

SumUp doesn’t provide paper statements, instead, you can check and download account statements on your SumUp profile. It’s quick, easy and kinder to the trees.

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Business Account: Unsuccessful transfers

There are a couple of reasons why your Business Account money transfer might not work. Find out what causes transfers to fail and what you can do about it.

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Refuse direct debit payments with the Business Account

You can refuse a direct debit payment at any time. However, doing so without your creditor’s approval could result in penalties from the creditor. It’s also possible to recover direct debit payments. Here’s what you need to know.

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Request a direct debit refund with the Business Account

You can request refunds for direct debits payments taken from your SumUp Business Account using the SumUp App. Here’s how to do it.

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Recover my SumUp Card payment

Chargebacks allow you, the cardholder, to challenge illegitimate payments and recover your money. Discover when you can request a chargeback and how the chargeback process works.

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SumUp Card: Strong Customer Authentication

Strong Customer Authentication (SCA) provides an additional level of security for each transaction and helps to prevent fraud. Here's how to set up Strong Customer Authentication with SumUp.

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Check my Business Account transfer status

Once set up, you can quickly and easily check the status of your Business Account transfers and direct debits. Here's how it's done.

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SumUp Card limits

There are payment limits on your SumUp Card to protect you should it be lost or stolen. Find out what these limits are and how you can change them.

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Temporarily freeze my SumUp Card

Place a temporary block on your SumUp Card if you suspect suspicious activity or misplace your card. You can easily unblock your card again later.

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What's the SumUp Card?

Your SumUp Card is a prepaid Mastercard that allows you to make card payments online and in person and withdraw cash using money from your Business Account.

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Cancel upcoming transfers

Cancel scheduled transfers to stop upcoming payments before the money leaves your account. Always check with your creditor before cancelling transfers to avoid penalties.

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Replace my SumUp Card

Lost your SumUp Card? Cancel your SumUp Card and order a replacement card with a few quick clicks if yours is lost, stolen or damaged.

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Cancel my SumUp Card

Permanently cancel your SumUp Card if you don't want it. This is not for cancelling lost cards, instead scroll to the bottom for instructions on reordering.

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My SumUp Card didn't arrive

If it hasn't arrived after 15 days, here's how you can re-order your SumUp Card with just a few clicks. Here's how.

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Business Account: Transfer limits

There are some limits to the amount of money you can send with your Business Account. You can contact Support to change these limits.

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SumUp Card: Unsuccessful transactions

Why was your SumUp Card transaction declined? Check out these common causes of card transaction failure and see what you can do to correct the issue.

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Add money to my Business Account

You can add money to your SumUp Business Account by either changing your payout settings or transferring money directly from another account.

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Schedule transfers with the Business Account

Set up recurring payments or schedule transfers to be sent at a later date with the SumUp Business Account and take the stress out of making payments.

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Recover payments with the Business Account

How do I get my money back? Recovering sent payments is only possible in specific circumstances. Here’s what you need to know.

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Business Account: Download transfer confirmations

Obtain proof of payment when your send a transfer with your SumUp Business Account by downloading transfer statements as a PDF.

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Manage my contact list with the Business Account

Save the contact details of people you regularly send money to with the SumUp Business Account so you don't have to add the details repeatedly. Afterwards, you can quickly edit and delete contacts too.

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Set up direct debits with my Business Account

Direct debits are an arrangement allowing a third party to charge a specific amount from your account on a specified date. Here’s how to set up a direct debit with your SumUp Business Account.

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Receive money with the Business Account

Easily receive payments with your SumUp Business Account. Discover where to find your account details, share them and start receiving transfers.

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