Related sections
Business Account & card
What's the Business Account?
The Business Account allows you to receive next day payouts while also offering a way to keep your business and personal money separate.
Read ArticleSumUp Card: Strong Customer Authentication
Strong Customer Authentication (SCA) provides an additional level of security for each transaction and helps to prevent fraud. Here's how to set up Strong Customer Authentication with SumUp.
Read ArticleCancel my SumUp Card
Permanently cancel your SumUp Card if you don't want it. This is not for freezing lost cards, instead scroll to the bottom for instructions on reordering.
Read ArticleSumUp Card: Change my PIN
If for any reason you need to change your SumUp Card PIN, you can do so easily on your SumUp profile.
Read ArticleTemporarily freeze my SumUp Card
Place a temporary block on your SumUp Card if you suspect suspicious activity or misplace your card. You can easily unblock your card again later.
Read ArticleReplace my SumUp Card
Lost your SumUp Card? Cancel your SumUp Card and order a replacement card with a few quick clicks if yours is lost, stolen or damaged.
Read ArticleRecover Business Account payments
How do I get my money back? Recovering payments is only possible in specific circumstances. Here’s what you need to know.
Read ArticleSumUp Card limits
There are payment limits on your SumUp Card to protect you should it be lost or stolen. Find out what these limits are and how you can change them.
Read ArticleBusiness Account: Transfer limits
There are some limits to the amount of money you can send with your Business Account. You can contact Support to change these limits.
Read ArticleDeclined SumUp Card payments
Why was your SumUp Card payment declined? Check out these common causes of card payment failure and see what you can do to correct the issue.
Read ArticleBusiness Account: Unsuccessful transfers
There are a couple of reasons why your Business Account money transfer might not work. Find out what causes transfers to fail and what you can do about it.
Read ArticleSet up direct debits with my Business Account
Direct debits are an arrangement allowing a third party to charge a specific amount from your account on a specified date. Here’s how to set up a direct debit with your SumUp Business Account.
Read ArticleRefuse direct debit payments with the Business Account
You can refuse a direct debit payment at any time. However, doing so without your creditor’s approval could result in penalties from the creditor. It’s also possible to recover direct debit payments. Here’s what you need to know.
Read ArticleCancel upcoming transfers
Stop upcoming transfers before the money leaves your Business Account. Always check with creditor's before cancelling transfers to avoid penalties.
Read ArticleBusiness Account: Download account statements
SumUp doesn’t provide paper statements, instead, you can check and download account statements on your SumUp profile. It’s quick, easy and kinder to the trees.
Read ArticleBusiness Account: Download transfer confirmations
Obtain proof of payment when your send a transfer with your SumUp Business Account by downloading transfer statements as a PDF.
Read ArticleCheck my transfer status
Check the status of upcoming and sent transfers with your Business Account to stay on keep an eye on where your money is.
Read ArticleSave Business Account contacts
Save account details for those you regularly send money to with your Business Account. Edit contacts or remove them entirely to keep your contact list updated.
Read ArticleTransfer money with my Business Account
Send one off or recurring payments with your Business Account quickly and easily to other EUR accounts in SEPA countries to help manage your finances.
Read ArticleFind my Business Account details
Check your account details, including where to find your IBAN, so you can receive transfers to your Business Account.
Read ArticleCheck my Business Account balance
We all like to know how much money we have in our account. With that in mind, here’s how you can quickly check the balance of your SumUp Business Account.
Read ArticleActivate my SumUp Card
Once it arrives, you'll need to activate and set up a PIN for your SumUp Card before it can be used. Here's how it's done.
Read ArticleMy SumUp Card didn't arrive
If it hasn't arrived after 17 days, here's how you can re-order your SumUp Card with just a few clicks.
Read ArticleSumUp Card delivery
Find out how your SumUp Card makes its way from us to you, including expected card delivery times and what happens if your card is lost in the post.
Read ArticleOrder a SumUp Card
You can quickly and easily order a SumUp Card via your SumUp profile or the app. Here’s what you need to do.
Read ArticleWhat's the SumUp Card?
Your SumUp Card is a prepaid Mastercard that allows you to make card payments online and in person and withdraw cash using money from your Business Account.
Read ArticleSumUp Card fees
There are no up-front or monthly costs for the card, however there are some withdrawal fees if you surpass your monthly limit. Here's what you need to know.
Read ArticleAdd money to my Business Account
Add money to your Business Account by either changing your payout settings or transferring money directly from another account.
Read ArticleRequest a chargeback
By requesting a chargeback, you can dispute payments and try to recover your money. Chargebacks are complex and don't always succeed. Here's what you need to know.
Read ArticleRequest a direct debit refund with the Business Account
You can request refunds for direct debits payments taken from your SumUp Business Account using the SumUp App. Here’s how to do it.
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