Related sections
Business Account & card
Request a chargeback
By requesting a chargeback, you can dispute payments and try to recover your money. Chargebacks are complex and don't always succeed. Here's what you need to know.
Read ArticleMy SumUp Card didn't arrive
If it hasn't arrived after 17 days, here's how you can re-order your SumUp Card with just a few clicks.
Read ArticleSumUp Card: Delivery
Find out how your SumUp Card makes its way from us to you, including expected card delivery times and what happens if your card is lost in the post.
Read ArticleRecover Business Account payments
How do I get my money back? Recovering payments is only possible in specific circumstances. Here’s what you need to know.
Read ArticleReplace my SumUp Card
Lost your SumUp Card? Cancel your SumUp Card and order a replacement card with a few quick clicks if yours is lost, stolen or damaged.
Read ArticleTemporarily freeze my SumUp Card
Place a temporary block on your SumUp Card if you suspect suspicious activity or misplace your card. You can easily unblock your card again later.
Read ArticleCancel my SumUp Card
Permanently cancel your SumUp Card if you don't want it. This is not for freezing lost cards, instead scroll to the bottom for instructions on reordering.
Read ArticleTransfer money with my Business Account
Send money with your Business Account quickly and easily to other euro accounts in SEPA countries to help manage your finances.
Read ArticleSumUp Card limits
There are payment limits on your SumUp Card to protect you should it be lost or stolen. Find out what these limits are and how you can change them.
Read ArticleSchedule transfers with the Business Account
Set up recurring payments or schedule transfers to be sent at a later date with the SumUp Business Account and take the stress out of making payments.
Read ArticleBusiness Account: Download transfer confirmations
Obtain proof of payment when your send a transfer with your SumUp Business Account by downloading transfer statements as a PDF.
Read ArticleSet up direct debits with my Business Account
Direct debits are an arrangement allowing a third party to charge a specific amount from your account on a specified date. Here’s how to set up a direct debit with your SumUp Business Account.
Read ArticleAdd money to my Business Account
You can add money to your SumUp Business Account by either changing your payout settings or transferring money directly from another account.
Read ArticleCheck my Business Account transfer status
Once set up, you can quickly and easily check the status of your Business Account transfers and direct debits. Here's how it's done.
Read ArticleRequest a direct debit refund with the Business Account
You can request refunds for direct debits payments taken from your SumUp Business Account using the SumUp App. Here’s how to do it.
Read ArticleRefuse direct debit payments with the Business Account
You can refuse a direct debit payment at any time. However, doing so without your creditor’s approval could result in penalties from the creditor. It’s also possible to recover direct debit payments. Here’s what you need to know.
Read ArticleWhat's the SumUp Business Account?
The SumUp Business Account allows you to receive next day payouts while also offering a way to keep your business and personal money separate.
Read ArticleManage my contact list with the Business Account
Save the contact details of people you regularly send money to with the SumUp Business Account so you don't have to add the details repeatedly. Afterwards, you can quickly edit and delete contacts too.
Read ArticleSumUp Card: Strong Customer Authentication
Strong Customer Authentication (SCA) provides an additional level of security for each transaction and helps to prevent fraud. Here's how to set up Strong Customer Authentication with SumUp.
Read ArticleSumUp Card: Change my PIN
If for any reason you need to change your SumUp Card PIN, you can do so easily on your SumUp profile.
Read ArticleSumUp Card fees
There are no up-front or monthly costs for the card, however there are some withdrawal fees if you surpass your monthly limit. Here's what you need to know.
Read ArticleOrder a SumUp Card
You can quickly and easily order a SumUp Card via your SumUp profile or the app. Here’s what you need to do.
Read ArticleCheck my Business Account balance
We all like to know how much money we have in our account. With that in mind, here’s how you can quickly check the balance of your SumUp Business Account.
Read ArticleActivate my SumUp Card
Once it arrives, you'll need to activate and set up a PIN for your SumUp Card before it can be used. Here's how it's done.
Read ArticleBusiness Account: Download account statements
SumUp doesn’t provide paper statements, instead, you can check and download account statements on your SumUp profile. It’s quick, easy and kinder to the trees.
Read ArticleBusiness Account: Unsuccessful transfers
There are a couple of reasons why your Business Account money transfer might not work. Find out what causes transfers to fail and what you can do about it.
Read ArticleWhat's the SumUp Card?
Your SumUp Card is a prepaid Mastercard that allows you to make card payments online and in person and withdraw cash using money from your Business Account.
Read ArticleCancel upcoming transfers
Cancel scheduled transfers to stop upcoming payments before the money leaves your account. Always check with your creditor before cancelling transfers to avoid penalties.
Read ArticleBusiness Account: Transfer limits
There are some limits to the amount of money you can send with your Business Account. You can contact Support to change these limits.
Read ArticleSumUp Card: Unsuccessful transactions
Why was your SumUp Card transaction declined? Check out these common causes of card transaction failure and see what you can do to correct the issue.
Read ArticleReceive money with the Business Account
Easily receive payments with your SumUp Business Account. Discover where to find your account details, share them and start receiving transfers.
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