Support

Remote Payments

Getting paid with Virtual Terminal

Registered for Virtual Terminal and want to start taking remote payments? This guide will help you get started quickly and securely.

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Getting started with Virtual Terminal

Your customers want to pay with a credit card but are not physically present to make the payment? That’s why we’ve developed Virtual Terminal.

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Payment Links: Overview

With our Payment Links feature, you can share the payment link from any transaction to get paid.

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How to use Payment Links

With SumUp, you can send Payment Links to your customers and start accepting payments without a card reader. Here's how it's done.

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What are SumUp Gift Cards?

SumUp Gift Cards are a simple way to start selling gift cards for your business online. Find out important information about the feature and benefits of selling gift cards online.

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Customising SumUp Gift Cards

Your customers can now personalise their SumUp Gift Cards by choosing from a selection of custom designs. Find out how you can add this feature to your gift cards with this simple step-by-step guide.

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Selling my Gift Cards

Discover how you can share your gift cards with your customers and how they can customise and purchase gift cards for themselves or others directly from your business’ gift card page.

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Preventing chargebacks during remote payments

Our online payment features allow you to accept payments for goods and services even when the cardholder isn't present. When taking remote payments, it's important to follow these best practices to make sure both you and your customers have a positive experience.

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Reviewing my Payment Links transactions

Once you have sent a link to your customer, you can easily monitor or change the status of the transactions via the SumUp App. Here’s a step-by-step guide on how you can see whether your payments have been sent, revoked or paid.

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How to pay using SumUp Gift Cards

Gift cards that have been purchased from your SumUp Gift Cards page can be redeemed through your SumUp App. Find out how you can redeem and credit and check the balance on the gift cards with this step-by-step guide.

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