Support

SumUp Solo

Why is my card reader blocked?

If you see "Blocked device", your device's security mechanism has triggered. Here's what to do with blocked card readers and how to prevent future blockages.

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Refill my Solo printer paper

When your Solo printer runs out of paper, here’s how you can quickly replace the paper roll and continue printing.

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What's the Solo printer?

The Solo printer connects to your Solo card reader so you can easily print receipts. Check out how the Solo printer works right here.

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Accept card payments

Accepting card transactions with a card reader is quick and easy with SumUp. Here’s all you need to know.

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Connect to the internet

Choose a Wi-Fi connection or a mobile network to connect your device to the internet and resolve common connection issues.

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Activate Bluetooth

Turn on your Bluetooth so you can connect to other devices to take payments.

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What's the Solo card reader?

The Solo card reader was designed to easy and mobility. Its touchscreen and standalone design allow you to accept card payments wherever you may be.

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Update my card reader

Your card reader automatically checks for updates on a regular basis, however here's how to manually check for card reader updates to ensure everything runs smoothly.

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Resend or reprint receipts

Provide a second copy of an old receipt or simply send or print a receipt from a previous sale. Here's how it's done.

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Charge a card reader with my Solo printer

The Solo printer comes with a USB-C cable and adaptor, which can be used to charge your printer and a card reader simultaneously. Here are the details.

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