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My profile
Restricted businesses
As a regulated entity, we operate under strict requirements imposed by the financial regulator, the card schemes (Visa, Mastercard and American Express) and our acquiring banks, who act as a gateway to the card services.
Read ArticleUpload documents on my SumUp profile
On occasion, we may ask you to upload a little extra documentation. For example, to verify your profile. Here's how you can quickly and easily upload documents.
Read ArticleManage my profile details
Amend your profile details to ensure all your information is up-to-date, from business details to changing passwords.
Read ArticleCustomise my receipts
Personalise your customer receipts by editing the business information shown on them and adding a custom message.
Read ArticleCustomise my billing descriptor
Edit your billing descriptor to change how transactions with your business appear on customer bank statements.
Read ArticleExport my item catalogue
Export your item catalogue as a CSV file to save as a backup or use elsewhere with just a few clicks. Here’s how it’s done.
Read ArticleBank account compatibility
There are a some requirements for connecting a bank account to your SumUp profile. Find out if your bank account can be used with SumUp and what to do if your bank isn't compatible.
Read ArticleDownload the SumUp app
Install our app on your mobile device to access a host of helpful features on the go. Here's how to find and download the SumUp app.
Read ArticleRefer a friend
Earn rewards for you and your friends by recommending SumUp. Simply share your invite link and, if your friend makes a purchase with us, you’ll both get a referral bonus.
Read ArticleSign up for SumUp
Get started with SumUp by creating a SumUp profile and ordering any hardware you need. Here's how to get signed up.
Read ArticleEdit my contact details
Edit your email address and amend your phone number to update contact details and change the email you use to log in.
Read ArticleHow do transaction limits work?
Check out the limits to the transactions you can take with SumUp and how you can reduce the impact of them.
Read ArticleUpdate my bank information
Change the bank account connect to your SumUp profile to decide where you want us to send your money.
Read ArticleFill out the item import template
To import multiple items at once, you’ll need to complete the CSV template with the details of your items. Here’s what you need to know.
Read ArticleClose my profile
We'll be sorry to see you go, but if you really must leave, here's how you can permanently close your SumUp profile.
Read ArticleCreate employee profiles
Set up employee profiles to create separate logins for each of your employees, allowing you to customise what employees are able to do.
Read ArticleChange or reset my password
Reset your password if you forget it or change your password for security reasons. Here's everything you need to know about updating your password.
Read ArticleChange my business details
Edit your business info to switch the legal type of your business, change your company signatory or edit your company name and address.
Read ArticleUpdate my personal details
Edit your SumUp profile details to amend your home address and update the name of the profile owner.
Read ArticleGet started with SumUp
Set up features and tools on your profile to tailor your experience to your business' needs, from amending payment settings to customer and item management.
Read ArticleVerify my SumUp profile
For legal reasons, we have to ensure everyone using SumUp is who they say they are. Verifying your identity is quick and easy and removes the €5,000 pre-verification limit.
Read ArticleActivate my profile
After signing up, you’ll need to activate your profile to get started with SumUp. Here’s how it’s done.
Read ArticleIs my card reader compatible?
Check if your card reader is compatible with the device you're trying to connect it to and what additional compatibility requirements there may be.
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