Support

Account setup

Account Activation

Before using your SumUp Card Reader, your account will have to be activated. We strongly recommend activating your account before receiving your card reader. To start the activation, you’ll be prompted to enter a valid phone number to receive a 4-digit activation code. You can prompt the activation code either by logging in to the SumUp App on your smartphone or tablet or by logging into your SumUp Dashboard on desktop.

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Bank Account Requirements

What are the bank qualifications for using SumUp? When registering a bank account with SumUp, keep in mind the following points:

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Restricted Businesses

As a regulated entity, we operate under strict requirements imposed by the financial regulator, the card schemes (Visa, Mastercard and American Express) and our acquiring bank, who acts as a gateway to the card services. Our license is not limitless and we cannot support every business model. Therefore it can happen that new restricted categories are added or existing ones removed. We will do our best to update the list as soon as possible. For further questions please contact our Support Team.

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Why Can’t SumUp Support All Businesses?

Your business success is our business priority. We know the time and effort that goes into building and running a business. That’s why at SumUp, supporting our merchants is our top priority. We’re committed to complying with our regulations (and the regulations of our financial industry partners) to keep our business operating so we can empower and protect our merchants across the world.

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My SumUp Dashboard

Your SumUp Dashboard is where you can find all of the information about your SumUp activity, including reviewing your transaction history, managing your employee accounts, purchasing additional readers and accessories, referring your friends, and more.

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