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Security & Privacy
SumUp Security
Learn more about SumUp security standards, collected information, additional information, network security and technology, and mobile devices and secure payments.
Read ArticleContact Details
Need help? Contact our support agents by email or by phone during our office hours if you have any additional questions!
Read ArticleInvoice Requests
In this article: Why would SumUp ask me for an invoice? What’s the difference between an invoice and a receipt? What makes a good invoice?
Read ArticleRetrieval Requests, Chargebacks and Fraud Notifications
At SumUp, we do everything in our power to minimize fraud, and in turn, minimize the chances of chargebacks. In case you still receive a retrieval request, chargeback or a fraud report, this article will help you understand the process.
Read ArticleHow to Take Secure Payments
At SumUp, we want to help you take the safest card payments possible. This includes everything from protecting your business from fraud to minimizing the risk of reversals and accidental chargebacks. In this article, we’ll break down security tips and tricks that can help protect your business.
Read ArticleMerchant Protection
The security of you and your customer’s data is our top priority at SumUp. All data accessed by our SumUp Card Readers is encrypted instantly and sent securely to our servers. No matter if you’re using a public or private internet connection, your data is safe.
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