Support

Pro Card Reader

Get the most out of my card reader

Improve the performance of your card reader with advice on how to use it best. From battery life to updating your reader, here’s what you need to know.

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Activate Bluetooth

Turn on your Bluetooth so you can connect to other devices to take payments.

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Connect to the internet

Choose a Wi-Fi connection or a mobile network to connect your device to the internet and resolve common connection issues.

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Update my card reader

Your card reader automatically checks for updates on a regular basis, however here's how to manually check for card reader updates to ensure everything runs smoothly.

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Resend or reprint receipts

Provide a second copy of an old receipt or simply send or print a receipt from a previous sale. Here's how it's done.

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Accept card payments

Accepting card transactions with a card reader is quick and easy with SumUp. Here’s all you need to know.

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Why is my card reader blocked?

If you see "Blocked device", your device's security mechanism has triggered. Here's what to do with blocked card readers and how to prevent future blockages.

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What's the Pro?

The Pro card reader is a mobile, standalone card reader with a built-in SIM card so you can accept card payments no matter where you are.

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Reduce the risk of chargebacks

The best way to reduce the risk of payment disputes is to ensure customer satisfaction at all times, but you can also take additional steps to take payments securely.

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Connect a printer

Connect a printer to use with SumUp so you can start printing receipts after transactions or reprint receipts from previous sales.

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Refill my Pro printer paper

Printer out of paper? Here's how to replace your Pro printer's paper rolls and what to do if there's a paper jam.

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What's the Pro printer?

The Pro printer connects to your Pro Card Reader so you can easily print receipts. Check out how the Pro printer works right here.

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