Support

Order & Pricing

What Do I Need To Know Before Signing Up?

With SumUp, merchants can take cards displaying the logos of Visa, Discover, MasterCard, or American Express. If you want to know more about our card reader and service, here you can find all the answers to the most frequently asked pre-sign up questions.

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30-Day Money-Back Guarantee

You can test the SumUp Card Reader without any risk. If for some reason you're not satisfied, you can return the device within 30 days of delivery and weโ€™ll refund you the purchase price within two weeks.

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Delivery

Our standard delivery time frame for orders is 3-5 business days. Please keep in mind that it may take up to 3 business days for your payment to reach our bank account. Only after we have received your payment can we process and then ship your order. Once we ship your order, you will receive a tracking link via email so you can follow your order as it's being delivered to you.

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Frequently Asked Setup Questions

Having issues with your new SumUp profile or card reader? Here are answers to the most common questions we get from new SumUp members.

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Pricing and Fees

Our pricing structure is super simple. You only pay for your card reader once and from there on only the transaction fees per transaction. No monthly costs, no fixed fees.

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