Support

Accept payments

Compatibility: Recommended Phones/Tablets

In order to connect to and use the SumUp Card Reader, you will need a smartphone or tablet with the following requirements:

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Tipping

When you first create your SumUp account, tipping is automatically turned off. If youโ€™re using the SumUp Plus, you can use the SumUp App to manage and adjust your default Tipping settings to ensure a seamless checkout process. If youโ€™re using the SumUp Pro, your customers can leave tips directly through the reader.

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Accepting Bitcoin Payments

We no longer accept Bitcoin at SumUp. This is primarily due to its low usage among our clientele.

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Transaction Status

A transaction status indicates whether a transaction has been successful or failed. This article explains where and how to identify these transactions.

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Assigning Transactions

For security purposes, we donโ€™t save the name of the cardholders who transact with SumUp, so customer names wonโ€™t appear in your payout reports. However, if you still want to be able to assign transactions to certain customers, read this article for some tips and tricks on how to streamline the reporting process.

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Refund Transactions

This guide shows you how to refund card transactions processed with SumUp either through your SumUp Dashboard at sumup.me or through the SumUp App on your smartphone or tablet.

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Accept Cash Payouts

Even though your business will be set up for accepting card payments with the SumUp Card Reader, from time to time, your customers might still want to pay with cash. You can keep track of these payments using the SumUp App so that all your sales are in one place.

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