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US 🇺🇸 | Help Center Understanding Payments IconUnderstanding payments

accepting paymentsAccepting payments

ASSET: Business management iconBusiness management

US 🇺🇸 | Help Center Account Setup IconAccount setup

accepting paymentsAccept payments

My profileMy Account

US 🇺🇸 | Help Center Sales History IconSales history

Pricing & OrderOrder & Pricing

Security & privacySecurity & Privacy

Product

US 🇺🇸 | Help Center POS+L IconSumUp POS

3GPro Card Reader

Remote PaymentsRemote payments

SumUp Help Center Plus IconPlus Card Reader

US 🇺🇸 | Help Center Lite Reader IconLite Card Reader

SumUp HelpCenter Solo IconSolo Card Reader

CardSumUp Business Account

SumUp InvoicesSumUp Invoices

SumUp ConnectSumUp Connect

Solo Card Reader

Activate Bluetooth

Turn on your Bluetooth so you can connect to other devices to take payments.

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Get the most out of my card reader

Improve the performance of your card reader with advice on how to use it best. From battery life to updating your reader, here’s what you need to know.

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Connect to the internet

Choose a Wi-Fi connection or a mobile network to connect your device to the internet and resolve common connection issues.

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Accept card payments

Accepting card transactions with a card reader is quick and easy with SumUp. Here’s all you need to know.

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Is my printer compatible?

Check out which standalone printers are compatible with SumUp so you can start printing receipts for your transactions.

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Change my Solo's display settings

Change your Solo's display settings to amend your screen brightness and adjust screen timeout settings and sleep mode.

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What's the Solo?

The Solo card reader is easy-to-use and mobile and can be used to accept payments independently or while connected to another device.

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Resend or reprint receipts

Provide a second copy of an old receipt or simply send or print a receipt from a previous sale. Here's how it's done.

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Reduce the risk of chargebacks

The best way to reduce the risk of payment disputes is to ensure customer satisfaction at all times, but you can also take additional steps to take payments securely.

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My card reader is blocked

If your device is blocked or otherwise defective, you may be eligible for a free replacement. Here's how you can get a replacement device if yours breaks.

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My card reader won't connect

Bluetooth connection not working? Find out how to reset your card reader's Bluetooth and fix connectivity issues.

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Refill my Solo printer paper

When your Solo printer runs out of paper, here’s how you can quickly replace the paper roll and continue printing.

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Update my card reader

Your card reader automatically checks for updates on a regular basis, however here's how to manually check for card reader updates to ensure everything runs smoothly.

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Connect a printer

Connect a printer to use with SumUp so you can start printing receipts after transactions or reprint receipts from previous sales.

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Connect to a card reader

Connect to your card reader via the SumUp app so you can take orders and the accept card payments seamlessly.

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Set up my card reader

Discover how to set up your card reader so you can start getting paid. Here’s all you need to know to take your card reader from box to counter.

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What's the Solo printer?

The Solo printer connects to your Solo card reader so you can easily print receipts. Check out how the Solo printer works right here.

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SumUp Solo: How to connect

Your SumUp Solo Card Reader needs either Wi-Fi or a mobile network connection to accept payments. Check out this guide to get connected and learn how to solve a few common connectivity issues.

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SumUp Solo: Overview

The SumUp Solo Card Reader’s touchscreen and compact standalone design put the power to easily and intuitively accept card payments into the palm of your hand. Whether you’ve used card readers before or not, the Solo was created with you in mind. Here are the basics.

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