Support

SumUp Business Account

Check My SumUp Card Limits

There are payment limits on your SumUp Mastercard to protect you should your card be lost or stolen. Find out what these limits are and how you can change them.

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Freeze My SumUp Mastercard

For your peace of mind, we've made it easy to temporarily deactivate, or freeze, your SumUp Mastercard and reactivate your card again when you’re ready. In more serious cases, you can also permanently deactivate your card and get a replacement.

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What's the SumUp Business Account?

The SumUp Business Account allows you to receive next day payouts while also offering a way to keep your business and personal money separate.

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Activate My SumUp Mastercard

Once your SumUp Mastercard Debit Card arrives in the mail, you’ll need to activate it and set up a PIN. Here’s how it works.

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Business Account: Unsuccessful transfers

If a money transfer to or from your SumUp Business Bank Account fails, it could be caused by one of the following reasons.

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SumUp Mastercard Unsuccessful Transactions

Why was your SumUp Card transaction declined? Check out these common causes of card transaction failure and see what you can do to correct the issue.

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SumUp Mastercard Fees

There are no up-front, monthly, or annual costs to use your SumUp Mastercard. However, there are some withdrawal fees if you surpass your monthly limit.

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SumUp Mastercard: Change my PIN

If for any reason you need to change your SumUp Mastercard PIN, you can do so easily on your SumUp profile.

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SumUp Mastercard Logistics - Delivery

When you open a free SumUp Business Bank Account, you’ll receive a free SumUp Mastercard to use on purchases in-store and online. Once you order your card, it’ll be shipped to the address associated with your SumUp Account.

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SumUp Mastercard Overview

Your SumUp Card is a prepaid Mastercard Debit Card that allows you to make card payments online and in person and withdraw cash directly from your Business Account.

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Add Money to My Business Account

It’s easy to check the balance of your SumUp Business Bank Account. See the steps below to get started.

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Business Account: Transfer Statuses

With a SumUp Business Bank Account, you can easily transfer money in and out of your account. In this article, we’ll cover:

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Business Account: How to Recover Payments

How do I get my money back? Recovering sent payments is only possible in specific circumstances. Here’s what you need to know.

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Download Transfer and Account Confirmations

Obtain proof of payment when you send a transfer with your SumUp Business Account by downloading transfer statements as a PDF.

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