Related sections
SumUp Business Account
Set up Strong Customer Authentication
Strong Customer Authentication (SCA) verifies online payments or transfers to prevent fraudulent payments. Here’s how to set it up.
Read ArticleSumUp Business Account: How to Recover Payments
If you transferred money by mistake and want your money back, you can attempt to recover it in some cases. Here’s how.
Read ArticleWhat's the SumUp Business Account?
Manage your money in one convenient place with the SumUp Business Account*. Send and receive transfers and receive next-day payouts for transactions with SumUp.
Read ArticleChange my PIN
Reset and enter a new PIN to maintain the security of your SumUp Mastercard* if you forget your PIN or think it may have been compromised.
Read ArticleAdd Money to My SumUp Business Account
It’s easy to check the balance of your SumUp Business Account. See the steps below to get started.
Read ArticleSet up my Business Account
Complete setup for your account and customise your preferences to get the most out of your Business Account*.
Read ArticleAdd my card to a wallet app
Add your card to a wallet app so you can make in-person payments with your card via your smartphone or device.
Read ArticleFreeze My SumUp Mastercard*
For your peace of mind, we've made it easy to temporarily deactivate, or freeze, your SumUp Mastercard* and reactivate your card again when you’re ready. In more serious cases, you can also permanently deactivate your card and get a replacement.
Read ArticleCheck my account balance
View your Business Account's current balance to keep track of your money.
Read ArticleSumUp Mastercard* delivery
Find out how your SumUp Card makes its way from us to you, including expected card delivery times and what happens if your card is lost in the post.
Read ArticleOpen a Business Account
Sign up for a Business Account* with SumUp and start managing your money in one convenient place.
Read ArticleDownload account detail statements
Get a PDF copy of your account details containing key information about your account, such as account holder name, bank, address, and account number.
Read ArticleActivate My SumUp Mastercard*
Once your SumUp Mastercard* Debit Card arrives in the mail, you’ll need to activate it and set up a PIN. Here’s how it works.
Read ArticleSumUp Mastercard* Unsuccessful Transactions
Why was your SumUp Card transaction declined? Check out these common causes of card transaction failure and see what you can do to correct the issue.
Read ArticleSumUp Business Account*: Unsuccessful transfers
If a money transfer to or from your SumUp Business Bank Account* fails, it could be caused by one of the following reasons.
Read ArticleVerify my Business Account
Confirm your identity to unlock your Business Account* so you can start using it and help to secure it against fraudulent activity.
Read ArticleTransfer and Account Confirmations
Transfer confirmations include key information about a single transfer, including the amount, transfer date, recipient and sender details and the transfer status at the time of download.
Read ArticleWhat’s a virtual card?
Virtual cards work just like regular cards, except instead of having a physical card, your card is accessed and used via the SumUp app.
Read ArticleCheck My SumUp Card Limits
There are payment limits on your SumUp Mastercard* to protect you should your card be lost or stolen. Find out what these limits are and how you can change them.
Read ArticleCheck my SumUp Mastercard* details
Check your SumUp Mastercard* details via the SumUp app so you can make online payments with your card.
Read ArticleSumUp Business Account: Transfer Statuses
With a SumUp Business Bank Account, you can easily transfer money in and out of your account. In this article, we’ll cover:
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