How can I verify my profile?

You will receive an email from our Onboarding Team requesting a scan or photo of the following documents:

  • ID - (e.g. your passport’s picture page including signature page or both sides of your driver’s license)

  • Proof of home address - (e.g. utility bills, bank statement or lease agreement dated

    within the last 6 months)


Additional documents might be requested later during the onboarding process. This may also include proof of business activity such as invoices, business cards, company website, etc.

Upload my documents

  1. On your SumUp profile, click the profile symbol in the top right corner

  2. Choose “Documents”.

Here you can upload your ID document to the section "Legal identification" and the proof of your home address to the section "Proof of address". Once uploaded, our team will verify them and get back to you via email.

What are the requirements for my documents?


  • The ID provided must be valid and not expired. It must also display a clear photo of the registered merchant.

  • The name registered on the SumUp profile must match the name on all documents.


  • If uploading your passport as your ID make sure that your signature page is included if it is separate from the photo page.

  • The images uploaded must be clear, of good quality and show the whole document.

The documents/images uploaded must be smaller than 10 MB. (In case you can’t upload the documents or the files are too large, please send them via email to our Onboarding Team).