Support

Business management

Customise my tax rates

Edit the tax rates you apply to your sales at checkout or switch tax rates off entirely. Preset rates match VAT rates for the UK and also include a 0% tax rate.

Read Article

Sell my gift cards

Share your gift cards page with customers and check out how customers buy and use gift cards.

Read Article

Check my gift card status

View the status of all the gift cards you’ve ever sold, including when they were purchased and redeemed, and refund gift card sales by adding more credit.

Read Article

Customise my gift cards

Get started with SumUp Gift Cards by choosing gift card designs that customers can select from and adding discounts or preset gift card values.

Read Article

What are SumUp Gift Cards?

SumUp Gift Cards allow you to sell gift cards that customers can then redeem with your business. Here’s how they work.

Read Article

Export my item catalogue

Export your item catalogue as a CSV file to save as a backup or use elsewhere with just a few clicks. Here’s how it’s done.

Read Article

Manage my inventory

Enable inventory management with SumUp to track your stock levels so you always know when your inventory needs replenishing.

Read Article

Create item variants

Create a full range of item variations to display your full item catalogue cleanly and without the need to add each item individually. Here’s how it works.

Read Article

Categorise my items

Organise your item catalogue by adding categories to create virtual shelves for all your items. Discover how you can edit and delete categories to manage your items.

Read Article

Edit my items

You can amend your items at any time with just a few quick clicks. Here’s how it’s done.

Read Article

Fill out the item import template

To import multiple items at once, you’ll need to complete the CSV template with the details of your items. Here’s what you need to know.

Read Article

Add items to my item catalogue

Manage your entire inventory in one place with items. Add your items and they will sync across your SumUp app and profile and be available for use with all our products and features.

Read Article

How to use items with SumUp

Ever wanted to save your bestselling items for quicker sales in the future? Introducing items, allowing you to create an item catalogue for use across your SumUp profile.

Read Article

Edit my billing descriptor

Edit your billing descriptor to change how transactions with your business appear on customer bank statements.

Read Article

Customise my receipts

Personalise your customer receipts by editing the business information shown on them and adding a custom message.

Read Article

Create employee profiles

Set up employee profiles to create separate logins for each of your employees, allowing you to customise what employees are able to do.

Read Article

Sales history

Your sales history contains a basic breakdown of all the payments you’ve accepted using SumUp.

Read Article