Remote payments - SumUp - Support Centre

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Remote payments

What are Payment Links?

Payment Links let you accept payments remotely by sharing a link with your customers, or in person by displaying a QR code.

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Accept QR code payments with Payment Links

With Payment Links, you can create QR codes to share with or display to your customers, with the option to add a tip.

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Get paid with Payment Links: share a link or show a QR code

Create payment links to get paid remotely by sharing them with customers, or in person by displaying a QR code. You can also reuse payment links, set expiration dates, and give customers the option to add a tip.

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Refund and manage SumUp Gift Cards

Manage and keep track of all issued gift cards, including when they were purchased and redeemed, or know how to refund them if needed.

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Sell and redeem my SumUp Gift Cards

Selling and redeeming SumUp Gift Cards is straightforward, whether you're at the checkout or sharing your gift cards page online.

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What are SumUp Gift Cards?

Increase your revenue by becoming the go-to last-minute gift-option and selling SumUp Gift Cards that your customers can redeem at your business.

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Set my SumUp Gift Cards up

Start setting up your gift cards to sell in person at checkout or through a dedicated webpage. Quick to set up and even easier for customers to redeem.

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What do transactions cost?

We charge a small fee per transaction whenever a payment is paid out to you. Check out all the standard prices and fees involved with SumUp right here.

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Resolve transaction issues

Why didn’t my transaction work? From connection issues to transaction timeouts, here’s how to quickly fix transaction problems.

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Prevent chargebacks during remote payments

Our online payment features allow you to accept payments for goods and services even when the cardholder isn't present. When taking remote payments, it's important to follow these best practices to make sure both you and your customers have a positive experience.

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Check my payment link status

Check the status of payment links you've sent to see whether you've been paid yet and how to resend unpaid payment links.

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Reissue receipts

Provide a second copy of an old receipt or simply send or print a receipt from a previous sale. Here's how it's done.

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Reduce the risk of chargebacks

The best way to reduce the risk of payment disputes is to ensure customer satisfaction at all times, but you can also take additional steps to take payments securely.

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