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My profile
Incompatible businesses
As a regulated entity, we operate under strict requirements imposed by the financial regulator, the card schemes (Visa, Mastercard and American Express) and our acquiring banks, who act as a gateway to the card services.
Read ArticleCreate employee profiles
Set up individual profiles for each team member to provide separate logins and tailor their access based on their role.
Read ArticleDownload the app
Install our app on your mobile device to access a host of helpful features on the go. Here's how to find and download the SumUp app.
Read ArticleUpgrade the security of my SumUp profile
Advanced security settings are your extra layer of protection against unauthorised access on your profile. Here's how to set them up to keep it secure.
Read ArticleIs my card reader compatible?
Check if your card reader can connect to the smart phone, tablet or POS device you're using and what compatibility requirements there are for using our apps.
Read ArticleUpdate my bank information
Change the bank account connected to your SumUp profile to decide where you want us to send your money.
Read ArticleEdit my contact details
Edit your email address and amend your phone number to update contact details and change the email you use to log in.
Read ArticleChange my password
Reset your password if you forget it or change your password for security reasons. Here's everything you need to know about updating your password.
Read ArticleManage my profile details
Amend your profile details to ensure all your information is up-to-date, from business details to changing passwords.
Read ArticleUpdate my personal details
Edit your SumUp profile details to amend your home address and update the name of the profile owner.
Read ArticleReset my confirmation PIN
If you've forgotten or need to reset the 5-digit confirmation PIN used to verify important activities on your SumUp profile, here's how you can update it in just a few simple steps.
Read ArticleChange the language of the communication you get from SumUp
Change the language SumUp uses to send you SMS and email communication directly from your dashboard. Here's how it works.
Read ArticleCreate my modifiers
The modifiers feature allows you to customise your own checkout process and minimise the number of items that are needed in your catalogue.
Read ArticleImport items to my catalogue
Create or edit multiple items all at once using the item import feature. Simply download and complete the import CSV and upload items all in one go.
Read ArticleCustomise my receipts
Personalise your customer receipts by editing the business information displayed and adding a custom message, your business logo and preferred colours.
Read ArticleDelete my profile
We'll be sorry to see you go, but if you really must leave, here's how you can request the deletion of your SumUp profile.
Read ArticleCustomise my billing descriptor
Edit your billing descriptor to change how transactions with your business appear on customer bank statements.
Read ArticleChange my business details
Edit your business info to switch the legal type of your business, change your company signatory or edit your company name and address.
Read ArticleActivate my profile
After signing up, you’ll need to activate your profile to get started with SumUp. Here’s how it’s done.
Read ArticleSales summary
Learn about your sales summary and all the insights it provides, so you can understand your business performance and identify opportunities for growth.
Read ArticleHow do transaction limits work?
Check out the limits to the transactions you can take with SumUp and how you can reduce the impact of them.
Read ArticleContact SumUp support
Whenever you need us, we're here to help. Learn how to get in touch with us.
Read ArticleVerify my SumUp profile
For legal reasons, we have to ensure everyone using SumUp is who they say they are. Verifying your identity is quick and easy and removes the £5,000 pre-verification limit.
Read ArticleUpload documents on my SumUp profile
On occasion, we may ask you to upload a little extra documentation. For example, to verify your profile. Here's how you can quickly and easily upload documents.
Read ArticleSign up for SumUp
Get started with SumUp by creating a SumUp profile and ordering any hardware you need. Here's how to get signed up.
Read ArticleExport my item catalogue
Export your item catalogue as a CSV file to save as a backup or use elsewhere with just a few clicks. Here’s how it’s done.
Read ArticleGet started with SumUp
Set up features and tools on your profile to tailor your experience to your business' needs, from amending payment settings to customer and item management.
Read ArticleBank account compatibility
There are a some requirements for connecting a bank account to your SumUp profile. Find out if your bank account can be used with SumUp and what to do if your bank isn't compatible.
Read ArticleRefer a friend
Earn rewards for you and your friends by recommending SumUp. Simply share your invite link and, if your friend makes a purchase with us, you’ll both get a referral bonus.
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