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Security & privacy

Blocked device and warranty

If you're curious about the warranty SumUp offers on its card readers or wondering what to do should your device become disabled, read the following article.

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SumUp cares

We at SumUp are committed to providing excellent service and we care about your feedback. All our customers have the right to fair, effective, and courteous service at all times.

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SumUp’s chargebacks procedure

This guide explains in detail how chargebacks are handled within SumUp.

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Retrieval requests, chargebacks and fraud notifications

At SumUp we do everything in our power to minimise fraud and through that the chances of chargeback. In case you still receive a retrieval request, chargeback or a fraud report follow the guidelines in this article.

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GDPR, SumUp and my data

At SumUp, we take data protection very seriously. Here's everything you need to know about how we handle your information and keep your data secure.

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Restricted businesses

As a regulated entity, we operate under strict requirements imposed by the financial regulator, the card schemes (Visa, Mastercard and American Express) and our acquiring banks, who act as a gateway to the card services.

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Brexit - here's the plan

As a SumUp merchant, you may have wondered what the approaching Brexit deadline means for you. Rest assured, we have got you covered!

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Take secure payments

We want you to take the safest card payments possible to protect your business from fraud and to minimise the risk of reversals and erroneous chargebacks because the client didn’t recognise the payment on their bank statement. Although chargebacks cannot always be avoided, there are steps you can take to prevent them.

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Security

Your security is of the utmost importance to us at SumUp. Here, we've collected information on everything you need to know about how we keep you secure.

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Invoice inquiry

We are obliged by our payments providers to check the legitimacy of the transactions. We might be required to collect additional information, such as an invoice (in PDF format), from you to verify the payment.

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Merchant security

The security of both your data and that of your customers is our top priority at SumUp. This is what we do to keep it safe.

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