Support

SumUp Solo

Lost or stolen card reader

What happens if your card reader goes missing? Here's how we protect your private data and that of your customer and how to prevent fraudulent card reader use.

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Connect my Solo printer

Your Solo Printer can be used to charge your Solo as well as to print. Here’s how to connect your Solo with the Solo Printer so you can start printing.

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Refill paper for the Solo printer

When your Solo printer runs out of paper, here’s how you can quickly replace the paper roll and continue printing.

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What's the Solo printer?

The Solo printer connects to your Solo card reader so you can easily print receipts. Check out how the Solo printer works right here.

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What's the SumUp Solo?

The SumUp Solo Card Reader was designed for ease of use and mobility. Its touchscreen and standalone design allow you to accept card payments wherever you may be.

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Resend or reprint receipts

Need to send a receipt for an old transaction? Here's how you can resend or reprint an receipt via your SumUp profile or the app in just a few clicks.

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Accept card payments with the Solo

The SumUp Solo makes it easy to accept card payments in the palm of your hand. Learn how to take card transactions with the Solo right here.

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Update my card reader

Your card reader automatically checks for updates on a regular basis, however here's how to manually check for card reader updates to ensure everything runs smoothly.

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SumUp Solo: Set-up guide

Once your new SumUp Solo Card Reader has arrived, all that’s left is to set it up. Here’s how to take your Solo from box to counter so you’re ready to start accepting payments.

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SumUp Solo: How to connect

Your SumUp Solo Card Reader needs either Wi-Fi or a mobile network connection to accept payments. Check out this guide to get connected and learn how to solve a few common connectivity issues.

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SumUp Solo: Manual

Unlock the full potential of your SumUp Solo Card Reader with this guide to the all of its features and functionalities, from technical advice to operating tips.

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