Support

Related sections

Product

SumUp TapTap to Pay

3G3G card reader

Remote PaymentsRemote payments

Cash AdvanceCash Advance

SumUp InvoicesSumUp Invoices

AirAir card reader

SoloSolo card reader

CardBusiness Account & card

Online StoreOnline Store

ASSET: SumUp One iconSumUp One

POS LitePOS Lite

Solo card reader

Get the most out of my card reader

Improve the performance of your card reader with advice on how to use it best. From battery life to updating your reader, here’s what you need to know.

Read Article

Set up my card reader

Discover how to set up your card reader so you can start getting paid. Here’s all you need to know to take your card reader from box to counter.

Read Article

Connect to the internet

Choose a Wi-Fi connection or a mobile network to connect your device to the internet and resolve common connection issues.

Read Article

Accept card payments

Accepting card transactions with a card reader is quick and easy with SumUp. Here’s all you need to know.

Read Article

Is my printer compatible?

Check out which standalone printers are compatible with SumUp so you can start printing receipts for your transactions.

Read Article

Connect a printer

Connect a printer to use with SumUp so you can start printing receipts after transactions or reprint receipts from previous sales.

Read Article

Solve card reader battery issues

Is your card reader not charging or losing battery power fast? Find out how to fix your card reader’s battery-related issues.

Read Article

Troubleshoot my Solo card reader

Is your Solo card reader not working? Here is how you can solve common card reader issues.

Read Article

What's the Solo printer?

The Solo printer connects to your Solo card reader so you can easily print receipts. Check out how the Solo printer works right here.

Read Article

Update my card reader

Your card reader automatically checks for updates on a regular basis, however here's how to manually check for card reader updates to ensure everything runs smoothly.

Read Article

My card reader won't connect

Bluetooth connection not working? Find out how to reset your card reader's Bluetooth and fix connectivity issues.

Read Article

Activate Bluetooth

Turn on your Bluetooth so you can connect to other devices to take payments.

Read Article

Reissue receipts

Provide a second copy of an old receipt or simply send or print a receipt from a previous sale. Here's how it's done.

Read Article

My card reader is blocked

If your device is blocked or otherwise defective, you may be eligible for a free replacement. Here's how you can get a replacement device if yours breaks.

Read Article

Change my Solo's display settings

Change your Solo's display settings to amend your screen brightness and adjust screen timeout settings and sleep mode.

Read Article

Connect to a card reader

Connect to your card reader via the SumUp app or a POS device so you can take orders and the accept card payments seamlessly.

Read Article

What's the Solo?

The Solo card reader is easy-to-use and mobile and can be used to accept payments independently or while connected to another device.

Read Article

Refill my Solo printer paper

When your Solo printer runs out of paper, here’s how you can quickly replace the paper roll and continue printing.

Read Article

Reduce the risk of chargebacks

The best way to reduce the risk of payment disputes is to ensure customer satisfaction at all times, but you can also take additional steps to take payments securely.

Read Article