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SumUp POS
Manage my Plus plan
Check your Plus plans details to confirm its renewal date, update your billing information or cancel it.
Read ArticleWhat’s till management?
With the till management feature, you can open and close the till whenever you need, giving you full control over your operating day and ensuring accurate, automatically generated records.
Read ArticleManage multiple orders
Open multiple orders at once and save them for later so you can take orders from more than one customer at a time.
Read ArticleConnect to the internet
Choose a Wi-Fi connection or a mobile network to connect your device to the internet and resolve common connection issues.
Read ArticleWhat is POS Plus?
Maximise the potential of your SumUp POS with POS Plus, providing access to next-level features and enhanced functionalities that help you effectively manage your business.
Read ArticleSign up for POS Plus
Become a POS Plus user to elevate your SumUp POS experience and capabilities with exclusive features. Manage your cash and floor plan, set up preset discounts, connect barcode scanners, get priority support, and much more.
Read ArticleSet up cash payments
Start accepting and logging cash payments with SumUp by connecting a cash drawer to store all the cash you receive.
Read ArticleAdd items to my item catalogue
Create an item catalogue to manage everything you sell in one place. Added items automatically sync everywhere you use SumUp.
Read ArticleReduce the risk of chargebacks
The best way to reduce the risk of payment disputes is to ensure customer satisfaction at all times, but you can also take additional steps to take payments securely.
Read ArticleIs my card reader compatible?
Check if your card reader can connect to the smart phone, tablet or POS device you're using and what compatibility requirements there are for using our apps.
Read ArticleConnect a printer
Connect a printer to use with SumUp so you can start printing receipts after transactions or reprint receipts from previous sales.
Read ArticleHow to log in with employee PINs
With employee PINs, you can assign unique PIN codes to each employee for easier and faster access, quicker service, and shared responsibility.
Read ArticleTroubleshoot my SumUp Kitchen Display System (KDS)
Is your SumUp Up Kitchen Display System not working properly? Here’s how you can troubleshoot a few issues.
Read ArticleSet up SumUp Kitchen Display System
Learn how to set up your SumUp Kitchen Display System to manage and view real-time orders efficiently.
Read ArticleSet up a barcode scanner
If you are a POS Plus user, you can connect and configure a barcode scanner to scan and add items to the cart at checkout. Improve your business efficiency by retrieving in-store items accurately.
Read ArticleCreate and manage preset discounts
Create and apply the most frequently used discounts for quick access at checkout with preset discounts.
Read ArticleCategorise my items
Organise your item catalogue by adding categories to create virtual shelves for all your items. Discover how you can edit and delete categories to manage your items.
Read ArticleManage the floor plan
Customise and create tables in your floor plan, to which you can add the orders to have a better overview of the active and open orders.
Read ArticleConfigure the menu for my QR Order and Pay
Create and set up the menus your customers can easily browse in your store using QR Order and Pay, allowing them to place orders intuitively.
Read ArticleBrand my QR Order and Pay store
Apply your unique branding to your QR Order and Pay store to ensure a consistent look. Customise your logo, colour scheme, footer text and additional information.
Read ArticleOrdering preferences in my QR Order and Pay
Customise your order preferences, including order types (e.g. eat-in or takeaway), table and pickup locations settings, and tipping options.
Read ArticleManage my QR Order and Pay codes
After setting up your QR Order and Pay store, you can manage your QR codes: customise and print them, or place an order to receive printed codes in acrylic for use in your business.
Read ArticleSet up QR Order and Pay
Set up QR Order and Pay to have a digital menu that customers can access, place orders, and make payments by scanning the QR Code through their own devices.
Read ArticleWhat is QR Order and Pay?
Set up your QR Order and Pay store and create a digital menu that your customers can scan to place an order and make payments seamlessly.
Read ArticleView sales insights
Get insights into your business’s sales, such as daily sales and your top-selling items.
Read ArticleConnect multiple printers
Connect multiple printers to your POS system and assign specific printers for receipts and order tickets.
Read ArticlePrint order tickets
Print Order Ticket enables you to print order tickets seamlessly. When connected to a receipt printer and with the Multiple Open Orders feature activated, you can select the option to print an order ticket, complete with an assigned order number.
Read ArticleWhat's POS Lite?
POS Lite is a countertop POS solution that aims to simplify your checkout experience. Connect a card reader, manage sales, and admin all from one place.
Read ArticleAccept card payments
Accepting card transactions with a card reader is quick and easy with SumUp. Here’s all you need to know.
Read ArticleSet up connections to my QR Order and Pay
You can connect your SumUp QR Order and pay with a Kitchen Display System and proceed with refunds to streamline your business operations.
Read ArticleExploring my SumUp KDS screen and settings
Start exploring your SumUp Kitchen Display System to know how it works and to customise it based on your preferences.
Read ArticleWhat is the SumUp Kitchen Display System (KDS)?
The KDS enables you to display, manage, and complete orders from your POS more efficiently, instead of printing out paper tickets.
Read ArticleWhat is the SumUp POS Stand?
Complement your iPad POS by pairing it with the SumUp POS Stand, keeping your iPad stable and fully powered while giving your countertop a sleek and professional look.
Read ArticleSet up my SumUp POS Stand
Here’s all you need to know to take your SumUp POS Stand from box to counter.
Read ArticleMy barcode scanner won't connect
When you scan the pairing barcode in the app or on your POS system, your scanner should beep three times. If it doesn't, you may need to troubleshoot your barcode scanner's connection.
Read ArticleWhat’s the SumUp Barcode Scanner?
Connect the Sumup Barcode Scanner to retrieve in-store items quickly and accurately. This device streamlines data entry, enhances inventory management, and speeds up your business checkout process.
Read ArticleIs my barcode scanner compatible?
Check if your barcode scanner is compatible with the SumUp app and POS devices.
Read ArticleWhat's cash management?
The cash management feature, available with the POS Plus plan, allows you to record the cash you have in the till based on incoming and outgoing amounts.
Read ArticleSet up POS Lite
Turn your POS Lite on and sign in for the first time then customise your POS Lite setup by connecting different hardware like card readers and printers.
Read ArticleIs my printer compatible?
Check out which standalone printers are compatible with SumUp so you can start printing receipts for your transactions.
Read ArticleAccept cash payments
The world isn't cashless yet. Here's how to accept cash payments with SumUp so you can track all your sales in one place, even when customers pay with cash.
Read ArticleConnect to a card reader
Connect to your card reader via the SumUp app or a POS device so you can take orders and the accept card payments seamlessly.
Read ArticleResolve printer connectivity issues
Printer disconnected? When the "Can’t connect device" error message shows, here’s how you can reconnect your printer to resume printing.
Read ArticleManage your order name
Customise your order name to distinguish between different order types, such as eat-in or take-away, or to assign customer names for easy identification.
Read ArticleManage your order note
The order note allows you to add custom comments or details to an order, such as special requests, customer information, or delivery instructions.
Read ArticleWhat’s the TM-m30III printer?
The TM-m30III is a specialist POS printer that can be connected via Bluetooth, LAN or USB to print receipts or kitchen order tickets.
Read ArticleSet up the TM-m30III printer
From powering it on to setting up a connection, here’s how to get started with the TM-m30III printer.
Read ArticleEdit my items
Make changes to your item catalogue by editing item details or deleting items entirely.
Read ArticleTake orders with POS Lite
Accept and manage customer orders on the checkout screen of your POS Lite, from opening orders to taking payments.
Read ArticleSet up my mPOP10 and mPOP10 CI printer
Set up your mPOP10/ mPOP10 CI printer with POS Lite to start printing receipts.
Read ArticleActivate Bluetooth
Turn on your Bluetooth so you can connect to other devices to take payments.
Read Article