Support

SumUp Air

Is my printer compatible?

Check out which standalone printers are compatible with SumUp so you can start printing receipts for your transactions.

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Is my device compatible?

Your device needs to meet certain standards to be used with SumUp and connect to the Air card reader. Check if your device is compatible here.

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My Air card reader won't connect to my device

Can't connect to your phone or tablet? Find out how to fix connectivity issues and reset your Air's Bluetooth so you can return to your sales as quickly as possible.

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Set up my Air card reader

Set up your SumUp Air card reader and connect to the SumUp app via Bluetooth so you can start getting paid with SumUp. Here's what you need to do.

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Connect to a printer with the SumUp app

Connect to a Bluetooth printer via the SumUp app to print receipts for the SumUp Air or to reprint older receipts from other devices.

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Resend or reprint receipts

Need to send a receipt for an old transaction? Here's how you can resend or reprint an receipt via your SumUp profile or the app in just a few clicks.

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Update my card reader

Your card reader automatically checks for updates on a regular basis, however here's how to manually check for card reader updates to ensure everything runs smoothly.

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Cloud print services

Cloud Print will enable you to manage your business transactions more efficiently by allowing you to easily share or print transaction receipts via the SumUp App.

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Providing receipts with the SumUp app

Sending receipts with the SumUp App is super easy and allows you to send receipts for Air Card Reader transactions or cash payments. You can also quickly print receipts by connecting to a bluetooth printer.

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Accept card payments with the SumUp Air

Accepting card transactions with the SumUp Air Card Reader is super easy. Here’s how you can do it and start taking payments with your SumUp Air.

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Download the SumUp app

The SumUp app is full of handy features to help you run your business on the go. You'll also need it to take transactions with your Air Card Reader. Here's how to get it.

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Lost or stolen Air Card Reader

The security of your money and data is of the utmost importance to us at SumUp, which is why we’ve set out a number of protections in case you experience a problem.

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SumUp Air: Overview

The SumUp Air connects to your smart device so you can quickly accept card payments. It's compact design allows you to easily accept card payments wherever you are.

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Improve my SumUp Air’s performance

Get the most out of your SumUp Air Reader with tips and tricks on how to use it best. From battery life to updating your reader, here’s what you need to know.

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