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Reissue receipts

Provide a second copy of an old receipt or simply send or print a receipt from a previous sale. Here's how it's done.

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Is my printer compatible?

Check out which standalone printers are compatible with SumUp so you can start printing receipts for your transactions.

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Resolve printer connectivity issues

Printer disconnected? When the "Can’t connect device" error message shows, here’s how you can reconnect your printer to resume printing.

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Connect a printer

Connect a printer to use with SumUp so you can start printing receipts after transactions or reprint receipts from previous sales.

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Accept card payments

Accepting card transactions with a card reader is quick and easy with SumUp. Here’s all you need to know.

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Download the app

Install our app on your mobile device to access a host of helpful features on the go. Here's how to find and download the SumUp app.

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My card reader is blocked

If your device is blocked or otherwise defective, you may be eligible for a free replacement. Here's how you can get a replacement device if yours breaks.

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Connect to a card reader

Connect to your card reader via the SumUp app or a POS device so you can take orders and the accept card payments seamlessly.

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Update my card reader

Your card reader automatically checks for updates on a regular basis, however here's how to manually check for card reader updates to ensure everything runs smoothly.

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My card reader won't connect

Bluetooth connection not working? Find out how to reset your card reader's Bluetooth and fix connectivity issues.

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What’s the Air card reader?

The Air card reader offers an easy, mobile way of accepting card payments wherever you are by connecting to you mobile device.

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Set up my card reader

Discover how to set up your card reader so you can start getting paid. Here’s all you need to know to take your card reader from box to counter.

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Activate Bluetooth

Turn on your Bluetooth so you can connect to other devices to take payments.

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Is my card reader compatible?

Check if your card reader can connect to the smart phone, tablet or POS device you're using and what compatibility requirements there are for using our apps.

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Reduce the risk of chargebacks

The best way to reduce the risk of payment disputes is to ensure customer satisfaction at all times, but you can also take additional steps to take payments securely.

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