Related sections
Accepting payments
Receipts
The easiest way for your customer to keep track of their payments is through receipts. With SumUp you can either send a receipt via SMS or email or print a physical version for your customer for free.
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Refund transactions
Sometimes people change their mind. So to help you out, here’s a handy guide on how to refund card payments online, via the SumUp App, or with your 3G Card Reader.
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Failed transactions
From entering the wrong pin to a dodgy internet connection, there are a few reasons why a transaction may fail. The following list collects a few of the most frequent issues to keep your transactions running smoothly.
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SumUp App: Selling via Items
Once you’ve finished adding and organising your items, it’s time to make use of your new items catalogue with some sales. Here’s how to go about that.
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What is Strong Customer Authentication? (SCA)
3D Secure 2 (3DS2) and Strong Customer Authentication (SCA) are measures put in place to make online payments more secure. SCA verifies a customer's identity before confirming purchases with the intent to reduce electronic payment fraud.
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Accepting card payments abroad
As well as operating your business in your home country, we want to make it easier for you to grow your business when travelling abroad too.
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Server error
This is a problem in the SumUp App or on the website’s end, and therefore, you cannot solve it yourself. But fret not! When the SumUp App or website displays this message there are a few things you can do to quickly get around the problem.
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SumUp App: Accepting cash payments
Even though you’re now set for accepting card payments, from time to time, people might still want to pay with cash. You can keep track of these payments using the SumUp App so that all your sales are in one place.
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SumUp App: Organise my Items
Items lets you manage your entire inventory in one place. Add items and organise them into handy categories to simplify the transaction process and make selling quick and easy.
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Smart Tipping
Smart Tipping differs from standard tipping by presenting your customer with an additional set of dynamic tipping options based on either the transaction amount or customisable rates. Here’s how you can start accepting tips.
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Accepting payments via QR code
Payments via QR codes enable your customers to pay securely and contactless. It only takes a scan of the QR code with their phone. You can either print the QR codes or send them to your customers.
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Accepted cards
You can accept any credit or debit card that displays a Visa, V PAY, Mastercard, Maestro, American Express, Discover, Diners Club, or Union Pay logo as well as NFC payments via Google and Apple Pay.
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Accepting tips with SumUp
Tipping gives your customers the opportunity to show their appreciation for a job well done. So, at SumUp, we want to make accepting tips with the SumUp Air, Solo, or 3G as easy as possible.
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Contact Goodtill
Looking for a better way to manage your business? This article provides a quick overview of Goodtill, including contact information so you know where to find answers when you need them.
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Accepting NFC payments; Google and Apple Pay
Your SumUp Card Reader comes fully set up for contactless payments using near field communication (NFC).
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