Support

SumUp Terminal

Manage multiple orders

Open multiple orders at once and save them for later so you can take orders from more than one customer at a time.

Set up tipping

Activate tipping and set your preferences for how tipping options are presented to customers, including the option to enable dynamic tipping options.

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Connect to the internet

Choose a Wi-Fi connection or a mobile network to connect your device to the internet and resolve common connection issues.

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Create employee profiles

Set up individual profiles for each team member to provide separate logins and tailor their access based on their role.

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Add items to my item catalogue

Create an item catalogue to manage everything you sell in one place. Added items automatically sync everywhere you use SumUp.

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Change my SumUp Terminal printer settings

The SumUp Terminal includes a built-in receipt printer that allows you to print receipts after transactions or order tickets when needed.

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Set up my SumUp Terminal

Discover how to set up your SumUp Terminal to start placing orders, accepting payments, printing receipts, and accessing your Business Account.

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Troubleshoot my SumUp Terminal

Is your SumUp Terminal not working properly? Here’s how you can troubleshoot a few issues.

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Refill my SumUp Terminal printer paper

When your SumUp Terminal runs out of paper, follow these steps to replace the paper roll and continue printing receipts.

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What’s the SumUp Terminal?

The SumUp Terminal is an all-in-one device that allows you to place orders, accept payments, print receipts, and gives you access to all the Business Account functionalities.

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Manage my inventory

Use the Inventory Management feature to monitor your stock levels.

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Create and manage preset discounts

Create and apply the most frequently used discounts for quick access at checkout with preset discounts.

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Print order tickets

Print Order Ticket enables you to print order tickets seamlessly. When connected to a receipt printer and with the Multiple Open Orders feature activated, you can select the option to print an order ticket, complete with an assigned order number.

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Accept card payments

Accepting card transactions with a card reader is quick and easy with SumUp. Here’s all you need to know.

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