Getting started with SumUp Air for the first time:

  1. Open up the SumUp App and log in using your email and password.
  2. Enter £1.00 into the keypad and tap "Charge". The card reader should now switch on.
  3. Confirm the detection of your card reader in the SumUp App by clicking "Connect" once the 3 digit number shown within the app matches that of the 3-digit serial number on the back of your reader.
  4. You’re all good to go. Your card reader will now sync your account information, taking about 2 minutes.

Starting to accept payments:

  1. You’ve completed the setup, and now it’s time to begin taking payments. To get going, tap or insert the customer's card.
  2. Your customer will now be asked to authorise the transaction by entering their PIN or giving their signature.
  3. If the payment was successful, you will be notified by the SumUp App. The payout will be in your bank account within the next 2-3 business days.

You will now be able to send, share or print a receipt.

 Quick note

For more information on payments and payouts, check out this section.
Also, our SumUp Air: Manual offers general usage tips.

Already used one of our card readers but new to SumUp Air? Please see below:

Connecting your SumUp Air manually:

  1. Open the SumUp App and log in using your email and password.
  2. Tap on "Settings" at the bottom of your screen.
  3. Open up "Payment methods" and tap "SumUp Air" to get going with the setup.
  4. Confirm the detection of your card reader in the SumUp App by clicking "Connect" once the 3 digit number shown within the app matches that of the 3-digit serial number on the back of your reader.
  5. You’re all good to go. Your card reader will now sync your account information, taking about 2 minutes.

Having trouble?

If you’re having difficulty connecting to your card reader, take a look at our step-by-step guide on troubleshooting here.

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