In this article:
- Payout Timeline
- Track Payouts
- Payouts on your Bank Statement
- Payouts on Customer’s Bank Statement
- Payout Journey
SumUp processes your transactions and then transfers the funds, minus the 2.65% SumUp fee, to your bank account as fast as possible.
If you don’t want to receive daily payouts, you also have the option to choose between weekly and monthly payouts. Just contact our support team (firstname.lastname@example.org) and we will help change the settings in your SumUp account.
Depending on your bank's settlement procedures it may take up to 2-3 business days from the transaction date to the day the funds appear on your bank account. Please also be aware that banks only transfer funds on business days.
As soon as a payout is processed into your bank account, you will receive an email that contains a full breakdown of all transactions included in the payout.
But you can also easily track any payout you want by yourself through your SumUp Account at sumup.me as well as your SumUp App.
After a transaction is completed you’ll be able to view it in your Sales History on your Sumup Account at sumup.me and your SumUp App with detailed information such as time of transaction, transaction ID, card information and amount charged.
Once a payout has been processed into your bank account you will also find a green bank symbol with a payout date written behind the transaction time.
The green bank symbol along with the payout date shows you the date of the payout through SumUp. In other words: the day we transferred the funds into your bank account. Depending on your bank it might take 1-2 additional days until you see the funds on your bank statement. Please also be aware that banks only transfer funds on working days.
Payouts on Bank Statement
Payouts will appear on your bank statements as originating from:
'SumUp Payments Limited - PID123-SUMUP'
The PID number appears also on the daily and monthly payout reports that we sent you via email. You can also find the PID number in your Sales History in the SumUp App and in your SumUp Account at sumup.me.
Payout on Customer's Bank Statement
As a general rule the descriptor should look like this:
‘Sumup *Merchant Business Name’
The ‘merchant business name’ is the business name provided by you, the merchant, during the registration process.
While SumUp sends the descriptor listed above when processing a payment, it is possible that the bank of your customer will shorten the descriptor when they are printing the customer’s card statement. Therefore, the full descriptor may read: ‘Sumup *Merchant Business Name’, however the customer will only see: ‘Sumup *Merch’.
- In the SumUp App you see that a transaction was successful. Note, that a transaction is only marked as successful if it was authorized by the bank in real-time. So as soon as you see that green tick, your money will start its journey to your bank account.
- If you processed a transaction with a credit card, the information of the card is first transmitted to the card scheme (Mastercard, Visa, American Express) and from there on to the bank of your customer. If you processed a transaction with a debit card, the information of the card is transmitted directly to the bank of the customer, which is why these kinds of settlements are faster than transactions with credit cards. In addition, the bank of the cardholder determines the speed of the settlement.
- SumUp receives the funds, deducts the transaction fee and immediately transfers the outstanding amount. On the same evening, you will receive an email with the settlement report attached. You can resend the report to yourself anytime you want from your Account on sumup.me.
- You receive the funds on your bank account. In the reference on your bank statement, as well as in the settlement reports you will find an individual PID (Payout ID) to organise and allocate your payments. Here’s an example of a Payout ID shown on your settlement reports:
The bank of your customer as well as different card schemes determine the speed of the process described above. That’s why it can happen that transactions, although done on the same day, are paid out to your account on different days.