If you’re experiencing difficulties connecting your PIN+ Card Reader to your smartphone/tablet you have come to the right place. In this article, we’ll guide you through troubleshooting your card reader so you can go back to your sales as fast as possible.

Restart PIN+

You can restart your card reader along with its Bluetooth chip by opening and closing the battery compartment. This can fix connectivity issues.

Replace batteries

A low battery level can cause connectivity issues which is why we recommend switching out the batteries of your card reader. Please only use AAA 1.5 V batteries (no rechargeable batteries). Incorrectly inserted or empty batteries can cause transactions to fail, even if the device turns on. Always check the proper alignment when putting in new batteries by familiarising yourself with the +/- symbols on the device (see picture below).



Activate Bluetooth Mode

Since you can connect the PIN+ to your smartphone/tablet via Bluetooth as well as cable you have the option to switch between those two modes. To ensure that Bluetooth mode is active, please follow the steps below:

    1. Hold down the power button for 10 seconds.

    2. Two symbols, one for cable (left) one for Bluetooth (right), will appear on your card terminal’s screen. A square indicates which mode is activated.

    3. If the square moves from cable mode to Bluetooth mode, it means that Bluetooth mode is now activated.

    4. If you accidentally selected cable mode, just hold down the button again for 10 seconds and the square will switch back to Bluetooth mode.
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