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Business Account & card

Unsuccessful transfers

Failed or delayed transfers may be caused by a number of things. Check the following common causes of transfer issues to find out how to prevent future issues.

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Change my PIN

Reset and enter a new PIN to maintain the security of your card if you forget your PIN or think it may have been compromised.

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SumUp Card delivery

Find out how your SumUp Card makes its way from us to you, including expected card delivery times and what happens if your card is lost in the post.

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Set up my Business Account

Complete setup for your account and customise your preferences to get the most out of your Business Account.

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Download transfer confirmations

Get proof of payment by exporting a PDF transfer statement with key transfer details, such as current status, transfer amount, date, recipient and sender details.

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Business Account payment limits

Check the limits for sending transfers with the Business Account and card payment limits for online and in-store with the SumUp Card.

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Download balance statements

SumUp doesn’t provide paper statements, instead, you can check and download balance statements on your SumUp profile. It’s quick, easy and kinder to the trees.

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Declined SumUp Card payments

Why was your SumUp Card payment declined? Check out these common causes of card payment failure and see what you can do to correct the issue.

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Track my transfer

Get confirmation that your transfer has made it to the recipient or get an update on where your money is by requesting a transfer tracer.

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Save Business Account contacts

Save account details for those you regularly send money to with your Business Account. Edit contacts or remove them entirely to keep your contact list updated.

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Recover Business Account payments

If you transferred money by mistake and want your money back, you can attempt to recover it in some cases. Here’s how.

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Download account detail statements

Get a PDF copy of your account details containing key information about your account, such as account holder name, bank, address, account number and sort code.

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Find my Business Account details

Check your account details, including where to find your account number and sort code, so you can receive transfers to your Business Account.

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Check my account balance

View how much money you have in your Business Account to keep track of your money.

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Set up Strong Customer Authentication

Strong Customer Authentication (SCA) verifies online payments or transfers to prevent fraudulent payments. Here’s how to set it up.

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Activate my SumUp Card

Once it arrives, you'll need to activate and set up a PIN for your SumUp Card before it can be used. Here's how it's done.

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My SumUp Card didn't arrive

If it hasn't arrived after 15 days, here's how you can re-order your SumUp Card with just a few clicks.

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What’s a virtual card?

Virtual cards work just like regular cards, except instead of having a physical card, your card is accessed and used via the SumUp app.

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Add my card to a wallet app

Add your card to a wallet app so you can make in-person payments with your card via your smartphone or device.

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What does the Business Account cost?

It’s free to open a Business Account and we don’t charge for payments or transfers.

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Open a Business Account

Sign up for a Business Account with SumUp and start managing your money in one convenient place.

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What's the Business Account?

Manage your money in one convenient place with the SumUp Business Account. Send and receive transfers and receive next-day payouts for transactions with SumUp.

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Transfer money with my Business Account

Send one off or recurring payments with your Business Account quickly and easily to other GBP accounts in the UK to help manage your finances.

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What’s Confirmation of Payee?

Confirmation of Payee (CoP) checks the account details of a transfer's recipient to ensure money is sent to the right place.

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Cancel my SumUp Card

Permanently cancel your SumUp Card if you don't want it. This is not for freezing lost cards, instead scroll to the bottom for instructions on reordering.

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Temporarily freeze my SumUp Card

Place a temporary block on your SumUp Card if you suspect suspicious activity or misplace your card. You can easily unblock your card again later.

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Replace my SumUp Card

Lost your SumUp Card? Cancel your SumUp Card and order a replacement card with a few quick clicks if yours is lost, stolen or damaged.

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Cancel upcoming transfers

Stop upcoming transfers before the money leaves your Business Account. Always check with creditor's before cancelling transfers to avoid penalties.

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Check my transfer status

Check the status of upcoming and sent transfers with your Business Account to stay on keep an eye on where your money is.

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Order a SumUp Card

You can quickly and easily order a SumUp Card via your SumUp profile or the app. Here’s what you need to do.

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Add money to my Business Account

Add money to your Business Account by either changing your payout settings or transferring money directly from another account.

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Split payments into instalments

Discover how to split payments into manageable instalments with the SumUp Business Account. Split a payment, get your money back and repay it gradually.

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What are split payments?

Free up funds for your business by splitting payments into instalments. Receive your payment amount back by a splitting payment then pay it back bit by bit.

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Request a chargeback

By requesting a chargeback, you can dispute payments and try to recover your money. Chargebacks are complex and don't always succeed. Here's what you need to know.

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