Related sections
POS Lite
Is my card reader compatible?
Check if your card reader can connect to the smart phone, tablet or POS device you're using and what compatibility requirements there are for using our apps.
Read ArticleAccept card payments
Accepting card transactions with a card reader is quick and easy with SumUp. Here’s all you need to know.
Read ArticleIs my printer compatible?
Check out which standalone printers are compatible with SumUp so you can start printing receipts for your transactions.
Read ArticleConnect a printer
Connect a printer to use with SumUp so you can start printing receipts after transactions or reprint receipts from previous sales.
Read ArticleConnect to a card reader
Connect to your card reader via the SumUp app or a POS device so you can take orders and the accept card payments seamlessly.
Read ArticleMy card reader won't connect
Bluetooth connection not working? Find out how to reset your card reader's Bluetooth and fix connectivity issues.
Read ArticleMy card reader is blocked
If your device is blocked or otherwise defective, you may be eligible for a free replacement. Here's how you can get a replacement device if yours breaks.
Read ArticleWhat’s a virtual card?
Virtual cards work just like regular cards, except instead of having a physical card, your card is accessed and used via the SumUp app.
Read ArticleDownload the app
Install our app on your mobile device to access a host of helpful features on the go. Here's how to find and download the SumUp app.
Read ArticleWhat does the Business Account cost?
It’s free to open a Business Account and we don’t charge for payments or transfers.
Read ArticleRefer a friend
Earn rewards for you and your friends by recommending SumUp. Simply share your invite link and, if your friend makes a purchase with us, you’ll both get a referral bonus.
Read ArticleDownload expense reports
Export a CSV file with details of your expenses to help with accounting for your business.
Read ArticleLost or stolen card reader
What happens if your card reader goes missing? Here's how to report lost devices and ensure your data is protected and prevent fraudulent use.
Read ArticleClose my profile
We'll be sorry to see you go, but if you really must leave, here's how you can permanently close your SumUp profile.
Read ArticleFile an expense
Create an expense to track your business’s spending and to help with VAT reporting. Payments made with your Business Account are added automatically.
Read ArticleMatch payments to expenses
Add details of the payment method you used to an expense, including how much you paid, when you paid and if the payment was split into multiple payments.
Read ArticleCheck my expenses
View a list of all your expenses in one place and make edits to keep track of your spending and VAT.
Read ArticleSave supplier details
Create a directory of your suppliers so you can link expenses to suppliers without re-adding the details each time.
Read ArticleWhat are expenses?
Track VAT and monitor spending for bookkeeping purposes by saving business expense details to help manage your expenses all in one place.
Read ArticleSet up the TM-m30III printer
From powering it on to setting up a connection, here’s how to get started with the TM-m30III printer.
Read ArticleRefund payments
Refunding payments with SumUp is quickly and easy. Here's how to give your customer their money back if they change their mind.
Read ArticleBusiness Account payment limits
Check the limits for sending transfers with the Business Account and card payment limits for online and in-store with the SumUp Card.
Read ArticleCreate quotes via a web browser
Generate quotes with SumUp Invoices on a web browser. Send quotes to customers and, if they like what they see, turn it into an invoice with the click of a button.
Read ArticlePayouts: How do I get my money?
Payouts are how the money you accept during card transactions makes its way from us to you. Check out how to customise the way you get paid.
Read ArticleView sales insights
Get insights into your business’s sales, such as daily sales and your top-selling items.
Read ArticleRequest a chargeback
By requesting a chargeback, you can dispute payments and try to recover your money. Chargebacks are complex and don't always succeed. Here's what you need to know.
Read ArticleGet paid with payment links
Share payment links with customers to get paid remotely and, once sent, see how your customers complete payment link transactions.
Read ArticleCreate an invoice via a web browser
Create and send professional invoices to your customers from a web browser. Build detailed invoices with SumUp Invoices and get paid remotely with just a few clicks.
Read ArticleStart using SumUp Invoices
Get set up with SumUp Invoices by customising the details and design of your invoice and uploading customer and item catalogues to suit your needs.
Read ArticleCheck my invoice status
Your invoice history allows you to track every change made to an invoice, including if it sent successfully and if you've been paid. Here's how it works.
Read ArticleCreate recurring invoices
Cut your workload by creating recurring invoices on your SumUp profile for customers you invoice regularly. Simply define the schedule and pause or restart the recurring invoice at will.
Read ArticleGet paid with SumUp Invoices
How do customers pay your invoices? Discover the invoicing payment methods you can offer your customers and how your customers make payments.
Read ArticleCategorise my items
Organise your item catalogue by adding categories to create virtual shelves for all your items. Discover how you can edit and delete categories to manage your items.
Read ArticleWhat's Tap to Pay?
Accept contactless payments without a card reader using Tap to Pay on iPhone or Android. No additional hardware necessary.
Read ArticleAccept contactless payments with Tap to Pay on iPhone
With Tap to Pay on iPhone, you can accept various in-person, contactless payments right on your iPhone. No card reader needed.
Read ArticleSet up POS Lite
Turn your POS Lite on and sign in for the first time then customise your POS Lite setup by connecting different hardware like card readers and printers.
Read ArticleResolve printer connectivity issues
Printer disconnected? When the "Can’t connect device" error message shows, here’s how you can reconnect your printer to resume printing.
Read ArticleSave Business Account contacts
Save account details for those you regularly send money to with your Business Account. Edit contacts or remove them entirely to keep your contact list updated.
Read ArticleCheck my Cash Advance status
Review the terms of your Cash Advance, see how much you’ve already paid back and check your remaining repayment balance.
Read ArticleHow does taking payments work?
Discover the basics of SumUp before signing up. From pricing to choosing the perfect product for your business, these are the essentials.
Read ArticleVerify my SumUp profile
For legal reasons, we have to ensure everyone using SumUp is who they say they are. Verifying your identity is quick and easy and removes the £5,000 pre-verification limit.
Read ArticleHow do transaction limits work?
Check out the limits to the transactions you can take with SumUp and how you can reduce the impact of them.
Read ArticleRepay my Cash Advance
Repayments are taken as a portion of your daily card sales. But you can also make manual repayments to repay early or catch up with late payments.
Read ArticleChange my password
Reset your password if you forget it or change your password for security reasons. Here's everything you need to know about updating your password.
Read ArticleActivate Bluetooth
Turn on your Bluetooth so you can connect to other devices to take payments.
Read ArticleApply discounts to orders
Add discounts to an entire order at checkout for special offers or add a sale price for a single item. Discounts can be applied as fixed amounts or percentages.
Read ArticleWhat’s Cash Advance?
Cash Advance is a way to quickly access extra money for your business by accepting terms for a cash advance and repaying it as a portion of your daily card sales.
Read ArticleWhat's the 3G?
The 3G card reader is a mobile, standalone card reader with a built-in SIM card so you can accept card payments no matter where you are.
Read ArticleSet up Tap to Pay on iPhone
Set up Tap to Pay on iPhone to enable contactless payments on your iPhone. Here's how it works.
Read ArticleAccept contactless payments with a phone
With Tap to Pay, you can accept various in-person, contactless payments right on your smartphone. No card reader needed.
Read ArticleGet a Cash Advance
Check for Cash Advance offers with SumUp and receive extra money for your business that you can pay back gradually as part of card reader takings.
Read ArticleWhat's SumUp One?
Save money on your transaction fees and access a host of other benefits with a SumUp One membership. Here’s how it works.
Read ArticleWhat does transactions cost?
We charge a small fee per transaction whenever a payment is paid out to you. Check out all the standard prices and fees involved with SumUp right here.
Read ArticleCreate barcodes
Add barcode numbers to your items so they can be recognised by their barcodes when scanned with a barcode scanner.
Read ArticleSet up a barcode scanner
Connect a barcode scanner and configure its settings so you can scan and add items to the cart at checkout using barcodes.
Read ArticleGet the most out of my card reader
Improve the performance of your card reader with advice on how to use it best. From battery life to updating your reader, here’s what you need to know.
Read ArticleAdd my card to a wallet app
Add your card to a wallet app so you can make in-person payments with your card via your smartphone or device.
Read ArticleSet up Tap to Pay
Set up Tap to Pay to start accepting contactless payments on your smartphone. Here's how it works.
Read ArticleSet up my Business Account
Complete setup for your account and customise your preferences to get the most out of your Business Account.
Read ArticleSet up cash payments
Start accepting and logging cash payments with SumUp by connecting a cash drawer to store all the cash you receive.
Read ArticleWhat's smart tipping?
Smart tipping offers customer a set of tipping options based on the transaction amount. Here’s how to enable smart tipping and customise tipping rates.
Read ArticleMy barcode scanner won't connect
When you scan the pairing barcode in the app or on your POS system, your scanner should beep three times. If it doesn't, you may need to troubleshoot your barcode scanner's connection.
Read ArticleAdd items to my item catalogue
Create an item catalogue to manage everything you sell in one place. Added items automatically sync everywhere you use SumUp.
Read ArticleTake orders with POS Lite
Accept and manage customer orders on the checkout screen of your POS Lite, from opening orders to taking payments.
Read ArticleConnect to the internet
Choose a Wi-Fi connection or a mobile network to connect your device to the internet and resolve common connection issues.
Read ArticleWhat’s Tap to Pay on iPhone?
Accept contactless payments without a card reader using Tap to Pay on iPhone. Here’s what you need to know.
Read ArticleEdit my items
Make changes to your item catalogue by editing item details or deleting items entirely.
Read ArticleEdit the info shown on my invoices
Change the business details you share with customers on SumUp Invoices, including how to apply VAT to your invoices or change your address.
Read ArticleGet Online Store order notifications
Organise your Online Store by deciding how you get notified when a customer places an order. Toggle email and push notifications and select who receives them.
Read ArticleChange the name of my Online Store
Want to change your Online Store’s name and URL? Here’s how to maximise your control of branding and SEO by editing your Online Store’s URL and store name.
Read ArticleAdd delivery methods to my Online Store
Add shipping options to your Online Store. Defining delivery regions and shipping fees so your customer can get their orders directly to their door.
Read ArticleAdd collection methods for Online Store
Create collection options for items ordered on your Online Store by defining collection points for customers to choose from.
Read ArticleGDPR, SumUp and my data
At SumUp, we take data protection very seriously. Here's everything you need to know about how we handle your information and keep your data secure.
Read ArticleReplace my SumUp Card
Order a replacement SumUp Card and cancel your existing one in a few quick clicks if you've lost your card or if it's about to expire.
Read ArticleWhat’s Confirmation of Payee?
Confirmation of Payee (CoP) checks the account details of a transfer's recipient to ensure money is sent to the right place.
Read ArticleDownload transfer confirmations
Get proof of payment by exporting a PDF transfer statement with key transfer details, such as current status, transfer amount, date, recipient and sender details.
Read ArticleCheck my Business Account payment status
Check the status of card payments or upcoming and sent transfers with your Business Account to stay on keep an eye on where your money is.
Read ArticleSumUp Card delivery
Find out how your SumUp Card makes its way from us to you, including expected card delivery times and what happens if your card is lost in the post.
Read ArticleCustomise my Online Store URL
Create and add a custom domain for your Online Store to give it a unique, personalised address.
Read ArticleAccept cash payments
The world isn't cashless yet. Here's how to accept cash payments with SumUp so you can track all your sales in one place, even when customers pay with cash.
Read ArticleChange my Solo's display settings
Change your Solo's display settings to amend your screen brightness and adjust screen timeout settings and sleep mode.
Read ArticleWhat’s the Air card reader?
The Air card reader offers an easy, mobile way of accepting card payments wherever you are by connecting to you mobile device.
Read ArticleWhat's the Solo?
The Solo card reader is easy-to-use and mobile and can be used to accept payments independently or while connected to another device.
Read ArticleJoin SumUp One
Become a SumUp One member to access all the additional benefits SumUp One brings. Here’s how to get signed up.
Read ArticleReturn an order
Return unwanted orders to us within 30 calendar days of receiving it and get your money back.
Read ArticleInvoice inquiry
We are obliged by our payments providers to check the legitimacy of the transactions. We might be required to collect additional information, such as an invoice (in PDF format), from you to verify the payment.
Read ArticleFiscal compliance
Find out what you need to know about fiscal compliance and dealing with tax authorities while using SumUp.
Read ArticleServer error
In very rare cases, we may experience outages. Here's how to recognise outages and what you can do.
Read ArticleDeactivate my Online Store
Temporarily unpublish your Online Store so it’s not visible online. While unpublished, your Online Store won’t be visible and it won’t be possible to make orders. You can also permanently delete your Online Store.
Read ArticleSet up my Online Store
You can open your Online Store in four easy steps. Discover how to get started so you can start selling online with SumUp.
Read ArticleSend customer order updates with Online Store
Change which notifications your customers receive when ordering from your Online Store. Choose whether to send pickup notifications or order fulfilment emails and edit the content of the emails your customers receive.
Read ArticleManage my orders with Online Store
Nobody needs more admin. SumUp's Online Store makes it easy to check and track orders and then update their statuses all in one place.
Read ArticleEdit my Online Store Terms and Conditions
Provide clarity for your customers by including Terms and Conditions and a Privacy Policy on your Online Store.
Read ArticleChange the language of my Online Store
Change the default language of your Online Store to ensure your store is always in the language your customers speak. Here’s how it works.
Read ArticleCustomise my Online Store
Redesign your Online Store with the Store Editor to suit your company's needs by changing the layout and style to match your brand and optimising SEO.
Read ArticlePayment disputes: Chargeback procedures
Chargebacks can be stressful. So to help out, here's a guide to payment disputes, including SumUp’s own chargeback procedure, from the first request to the final decision.
Read ArticleCancel upcoming transfers
Stop upcoming transfers before the money leaves your Business Account. Always check with creditor's before cancelling transfers to avoid penalties.
Read ArticleAccept Virtual Terminal payments
Accept remote payments with SumUp using Virtual Terminal to enter customer card details. Here’s how it works.
Read ArticleReissue receipts
Provide a second copy of an old receipt or simply send or print a receipt from a previous sale. Here's how it's done.
Read ArticleRecover Business Account payments
If you transferred money by mistake and want your money back, you can attempt to recover it in some cases. Here’s how.
Read ArticleChange my PIN
Reset and enter a new PIN to maintain the security of your card if you forget your PIN or think it may have been compromised.
Read ArticleSet up Strong Customer Authentication
Strong Customer Authentication (SCA) verifies online payments or transfers to prevent fraudulent payments. Here’s how to set it up.
Read ArticleCancel my SumUp Card
Permanently cancel your SumUp Card if you don't want it. This is not for freezing lost cards, instead scroll to the bottom for instructions on reordering.
Read ArticleTemporarily freeze my SumUp Card
Place a temporary block on your SumUp Card if you suspect suspicious activity or misplace your card. You can easily unblock your card again later.
Read ArticleVerify my Business Account
Confirm your identity to unlock your Business Account so you can start using it and help to secure it against fraudulent activity.
Read ArticleActivate secure login
Keep your profile secure by setting up MFA so any login attempts from unknown devices require additional authentication.
Read ArticleDefend against phishing attacks
Prevent the loss of sensitive information by defending against phishing scams that seek to steal and expose your personal information. Here are a few tips on how to protect yourself against phishing.
Read ArticleRecognise phishing attacks
Phishing is an online scam technique whereby scammers impersonate legitimate organisations or people in order to access sensitive information. The following tips will help you recognise and avoid phishing scams.
Read ArticleCheck my account balance
View your Business Account's current balance to keep track of your money.
Read ArticleDownload balance statements
SumUp doesn’t provide paper statements, instead, you can check and download balance statements on your SumUp profile. It’s quick, easy and kinder to the trees.
Read ArticleUnsuccessful transfers
Failed or delayed transfers may be caused by a number of things. Check the following common causes of transfer issues to find out how to prevent future issues.
Read ArticleDeclined SumUp Card payments
Why was your SumUp Card payment declined? Check out these common causes of card payment failure and see what you can do to correct the issue.
Read ArticleTrack my transfer
Get confirmation that your transfer has made it to the recipient or get an update on where your money is by requesting a transfer tracer.
Read ArticleFind my Business Account details
Check your account details, including where to find your account number and sort code, so you can receive transfers to your Business Account.
Read ArticleTransfer money with my Business Account
Send one off or recurring payments with your Business Account quickly and easily to other GBP accounts in the UK to help manage your finances.
Read ArticleAdd money to my Business Account
Add money to your Business Account by either changing your payout settings or transferring money directly from another account.
Read ArticleActivate my SumUp Card
Once it arrives, you'll need to activate and set up a PIN for your SumUp Card before it can be used. Here's how it's done.
Read ArticleHow secure is my password?
If you get a warning that your password is on a known list of common or leaked passwords, you may be at risk to hackers. Here’s what you need to know.
Read ArticleManage my profile details
Amend your profile details to ensure all your information is up-to-date, from business details to changing passwords.
Read ArticleEdit my contact details
Edit your email address and amend your phone number to update contact details and change the email you use to log in.
Read ArticleUpdate my personal details
Edit your SumUp profile details to amend your home address and update the name of the profile owner.
Read ArticleChange my business details
Edit your business info to switch the legal type of your business, change your company signatory or edit your company name and address.
Read ArticleDownload account detail statements
Get a PDF copy of your account details containing key information about your account, such as account holder name, bank, address, account number and sort code.
Read ArticleActivate my profile
After signing up, you’ll need to activate your profile to get started with SumUp. Here’s how it’s done.
Read ArticleUpload documents on my SumUp profile
On occasion, we may ask you to upload a little extra documentation. For example, to verify your profile. Here's how you can quickly and easily upload documents.
Read ArticleMy SumUp Card didn't arrive
If it hasn't arrived after 15 days, here's how you can re-order your SumUp Card with just a few clicks.
Read ArticleOrder a SumUp Card
You can quickly and easily order a SumUp Card via your SumUp profile or the app. Here’s what you need to do.
Read ArticleOpen a Business Account
Sign up for a Business Account with SumUp and start managing your money in one convenient place.
Read ArticleSign up for SumUp
Get started with SumUp by creating a SumUp profile and ordering any hardware you need. Here's how to get signed up.
Read ArticleIs my barcode scanner compatible?
Check if your barcode scanner is compatible with the SumUp app and POS devices.
Read ArticleWhat's the Business Account?
Manage your money in one convenient place with the SumUp Business Account. Send and receive transfers and receive next-day payouts for transactions with SumUp.
Read ArticleMy reports
Find out about all the reports available to you as a merchant, so you can get the most out of SumUp and take your business even further.
Read ArticleDownload my invoice data
You’ll need all of your relevant sales documents and expenses to complete tax returns and VAT declarations. Here’s how you can download invoicing data to help you with your accounting.
Read ArticleRestricted businesses
As a regulated entity, we operate under strict requirements imposed by the financial regulator, the card schemes (Visa, Mastercard and American Express) and our acquiring banks, who act as a gateway to the card services.
Read ArticleSecurity
Your security is of the utmost importance to us at SumUp. Here, we've collected information on everything you need to know about how we keep you secure.
Read ArticlePayment disputes: Contesting chargebacks
There are a variety of scenarios that could lead to a chargeback and each of them requires slightly different supporting evidence to contest. Here, we’ve compiled a list of common types of payment dispute and how to object them.
Read ArticlePayment disputes: What is a chargeback?
A chargeback is a request for money after a cardholder questions the validity of a transaction. Chargebacks may also be preceded by requests for information such as retrieval requests or fraud reports.
Read ArticleHigh-value transactions
Here’s how to accept high-value payments while reducing the risk of a chargeback or other complications.
Read ArticleReduce the risk of chargebacks
The best way to reduce the risk of payment disputes is to ensure customer satisfaction at all times, but you can also take additional steps to take payments securely.
Read ArticleSend or export payout reports
Send or download your payout reports so you can always access them when you need them. Take control of your reports and use them to help with your accounting.
Read ArticleWhat are payout reports?
We send you payout reports whenever we settle a payout. Find out how you can track your payouts for accounting by downloading and sending payout reports.
Read ArticlePayout delays
Why is my payout delayed? Find out about potential payout delays and when you can expect to receive your money.
Read ArticlePayout status: Where's my money?
Check your payout status to view when and where your money is being sent and how much you can expect to receive.
Read ArticleUpdate my bank information
Change the bank account connected to your SumUp profile to decide where you want us to send your money.
Read ArticleChange my payout settings
Choose how you get paid with SumUp by changing how you receive your money and amending your payout frequency. Here's what you need to know.
Read ArticleCheck my gift card status
View the status of all the gift cards you’ve ever sold, including when they were purchased and redeemed, and refund gift card sales by adding more credit.
Read ArticleResolve transaction issues
Why didn’t my transaction work? From connection issues to transaction timeouts, here’s how to quickly fix transaction problems.
Read ArticleRefill my 3G printer paper
Printer out of paper? Here's how to replace your 3G printer's paper rolls and what to do if there's a paper jam.
Read ArticleRefill my Solo printer paper
When your Solo printer runs out of paper, here’s how you can quickly replace the paper roll and continue printing.
Read ArticleSend receipts automatically
Automatically send receipts to certain customers after every purchase they make with you, without having to re-enter their details.
Read ArticleResend previous invoices
Customer can't find your invoice? Not to worry. Here's how you can quickly resend invoices to customers so you can get paid.
Read ArticleCheck my transaction status
Check your sales history to see if your transactions were successful and see the status of all the payments you've received. Here's how it works.
Read ArticleCheck my payment link status
Check the status of payment links you've sent to see whether you've been paid yet and how to resend unpaid payment links.
Read ArticleVoid an invoice
For legal reasons, it's not possible to delete an invoice once finalised. But you can create credit notes to completely or partially cancel unnecessary invoices.
Read ArticleSend reminders for unpaid invoices
Sometimes people forget. So here's how you can send payment reminders for unpaid invoices to gently remind your customer of the money they owe you.
Read ArticleChange my invoice payment status
Manually amend the payment status of your invoices quickly and easily so you can keep track of what money you’re owed and what has been paid.
Read ArticleAccept QR code payments
Share your QR codes with customers or print QR codes to display in order to start accepting payments with QR codes. Here’s how it works.
Read ArticleSell my gift cards
Share your gift cards page with customers and check out how customers buy and use gift cards.
Read ArticleCreate quotes on the app
Create quotes on the go using the SumUp app. Send customers a quote and, if they like what they see, make it into an invoice with the click of a button.
Read ArticleCreate order summaries with Invoices
Delivery notes provide order summaries and delivery confirmations for customer deliveries so customers can confirm their order is complete upon arrival.
Read ArticleCreate an invoice on the SumUp app
Invoice customers on the go by using the SumUp app to create and send professional invoices no matter where you are.
Read ArticleManage multiple orders
Open multiple orders at once and save them for later so you can take orders from more than one customer at a time.
Read ArticleExport my item catalogue
Export your item catalogue as a CSV file to save as a backup or use elsewhere with just a few clicks. Here’s how it’s done.
Read ArticleEdit and delete items via SumUp Invoices
Discover how to manage your item catalogue with SumUp Invoices by quickly and easily editing and deleting items individually or as a group.
Read ArticleAdd items via SumUp Invoices
Add items to SumUp Invoices or upload an whole item catalogue at once. Then simply add items to invoices so you never have to type the same details twice.
Read ArticleManage my inventory
Enable inventory management with SumUp to track your stock levels so you always know when your inventory needs replenishing.
Read ArticleCreate item variants
Create a full range of item variations to display your full item catalogue cleanly and without the need to add each item individually. Here’s how it works.
Read ArticleImport items to my catalogue
Create or edit multiple items all at once using the item import feature. Simply download and complete the import CSV and upload items all in one go.
Read ArticleCustomise my tax rates
Edit the tax rates you apply to your sales at checkout or switch tax rates off entirely. Preset rates match VAT rates for the UK and also include a 0% tax rate.
Read ArticleHow items work
Ever wanted to save your bestselling items for quicker sales in the future? Introducing items, allowing you to create an item catalogue for use across your SumUp profile.
Read ArticleSet up tipping
Activate tipping and set your preferences for how tipping options are presented to customers, including the option to enable dynamic tipping options.
Read ArticleSet automatic reminders for unpaid invoices
We all need a gentle reminder from time to time. So here's how you can add automated payment reminders for unpaid invoices to give your customer a polite nudge.
Read ArticleEdit and delete customers via SumUp Invoices
Discover how to manage your customer directory with SumUp Invoices by editing and deleting customer details quickly and easily.
Read ArticleEdit my invoice emails
Every SumUp Invoice, credit note and quote is sent with an accompanying message. Here’s how you can edit your template message for a more personal touch.
Read ArticleCustomise my invoice design
Redesign your invoices to suit your brand with SumUp Invoices. With a few quick clicks, you can change your invoice's layout and amend the information included.
Read ArticleCustomise my receipts
Personalise your customer receipts by editing the business information shown on them and adding a custom message.
Read ArticleSet up QR codes
Create QR codes so you can quickly and easily share your payment details with customers. Here’s how to start using QR codes.
Read ArticleCustomise my gift cards
Get started with SumUp Gift Cards by choosing gift card designs that customers can select from and adding discounts or preset gift card values.
Read ArticleSet up Virtual Terminal
Sign up for Virtual Terminal with SumUp to take remote payments without a card present. Here’s how to get signed up.
Read ArticleUpdate my card reader
Your card reader automatically checks for updates on a regular basis, however here's how to manually check for card reader updates to ensure everything runs smoothly.
Read ArticleSet up my card reader
Discover how to set up your card reader so you can start getting paid. Here’s all you need to know to take your card reader from box to counter.
Read ArticleCheck my Invoice subscription payment
You can check and update the payment details for your SumUp Invoices subscription on your SumUp profile quickly and easily. Here’s how.
Read ArticleCheck my Invoices subscription
Check your subscription type and renewal date with SumUp Invoices and opt to change your invoicing plan or cancel your Invoices subscription.
Read ArticleReactivate SumUp One
If you’ve changed your mind and want to keep your benefits membership, here’s how you can resume your SumUp One membership.
Read ArticleCheck my SumUp One membership
View your SumUp One membership details to amend your payment details and cancel your SumUp One membership. Here’s how it’s done.
Read ArticleAdd a company logo and links to invoices
Include some brand identity to your invoices by adding a company logo and external links to TrustPilot reviews, Facebook and your Google listing.
Read ArticleCustomise my billing descriptor
Edit your billing descriptor to change how transactions with your business appear on customer bank statements.
Read ArticleInvite team members
Create unique team member login details for people you work with and select a role type to alter what they have permission to see and do on your profile.
Read ArticleDelivery
Your order will be delivered free of charge. Find out more about how your order makes its way from us to you, including how to change your delivery address.
Read ArticleGet started with SumUp
Set up features and tools on your profile to tailor your experience to your business' needs, from amending payment settings to customer and item management.
Read ArticleBank account compatibility
There are a some requirements for connecting a bank account to your SumUp profile. Find out if your bank account can be used with SumUp and what to do if your bank isn't compatible.
Read ArticleContactless payments
Near field communication (NFC), otherwise known as contactless, allows you to take payments mostly without the need for PIN verification. Here's how it works.
Read ArticleAccepted payment methods
You're able to accept a variety of card schemes and payment methods with SumUp. See the full list of accepted payment types to see how your customer can pay.
Read ArticleWhat's the Solo printer?
The Solo printer connects to your Solo card reader so you can easily print receipts. Check out how the Solo printer works right here.
Read ArticleWhat are payment links?
Payment links are an easy, flexible way to accept remote payments online. Here’s what you need to know.
Read ArticleWhat's Virtual Terminal?
Virtual Terminal lets you accept card payments remotely by entering your customer's card details to complete a transaction. Find out more right here.
Read ArticleWhat's Online Store?
SumUp’s Online Store is all about making it easier to sell your items online. Here, we’ve gathered answers to important questions about how to use your Online Store.
Read ArticleWhat are QR code payments?
QR codes allow you to easily take contactless payments no matter where you are, allowing customers to simply scan and pay.
Read ArticleWhat's SumUp Invoices?
Check out how invoices work with SumUp and how you can easily invoice your customers and start getting paid with SumUp Invoices.
Read ArticleWhat's the 3G printer?
The 3G printer connects to your 3G card reader so you can easily print receipts. Check out how the 3G printer works right here.
Read ArticleWhat’s the TM-m30III printer?
The TM-m30III is a specialist POS printer that can be connected via Bluetooth, LAN or USB to print receipts or kitchen order tickets.
Read ArticleWhat's POS Lite?
POS Lite is a countertop POS solution that aims to simplify your checkout experience. Connect a card reader and manage sales and admin all from one place.
Read ArticleWhat are SumUp gift cards?
SumUp Gift Cards allow you to sell gift cards that customers can then redeem with your business. Here’s how they work.
Read ArticleHow can I accept payments?
Check out all the payment-acceptance options available to help you take payments with ease. From card readers to remote payments, here's how you can transact with SumUp.
Read ArticleReceive automatic receipts
Tired of inputting your email every time you want a receipt? Sign up for automatic receipts and receive receipts automatically every time you make a purchase via SumUp.
Read ArticleCreate employee profiles
Set up employee profiles to create separate logins for each of your employees, allowing you to customise what employees are able to do.
Read ArticleMerchant security
The security of both your data and that of your customers is our top priority at SumUp. This is what we do to keep it safe.
Read ArticlePrevent chargebacks during remote payments
Our online payment features allow you to accept payments for goods and services even when the cardholder isn't present. When taking remote payments, it's important to follow these best practices to make sure both you and your customers have a positive experience.
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