Related sections
Remote payments
Refund payments
Refunding payments with SumUp is quickly and easy. Here's how to give your customer their money back if they change their mind.
Read ArticleDeposit cash into my Business Account
Top up your Business Account balance by depositing money at any participating store of your choice using a barcode generated in the SumUp app. Here's how it works.
Read ArticleAdd money to my Business Account
There's several ways you can use to add money to your Business Account. Here's how to top up your balance in a few simple steps.
Read ArticleResolve transaction issues
Why didn’t my transaction work? From connection issues to transaction timeouts, here’s how to quickly fix transaction problems.
Read ArticleWhat do transactions cost?
We charge a small fee per transaction whenever a payment is paid out to you. Check out all the standard prices and fees involved with SumUp right here.
Read ArticleCheck my payment link status
Check the status of payment links you've sent to see whether you've been paid yet and how to resend unpaid payment links.
Read ArticlePrevent chargebacks during remote payments
Our online payment features allow you to accept payments for goods and services even when the cardholder isn't present. When taking remote payments, it's important to follow these best practices to make sure both you and your customers have a positive experience.
Read ArticleGet paid with payment links
Share payment links with customers to get paid remotely and, once sent, see how your customers complete payment link transactions.
Read ArticleWhat is POS Plus?
Maximise the potential of your SumUp POS with POS Plus, providing access to next-level features and enhanced functionalities that help you effectively manage your business.
Read ArticleSign up for POS Plus
Become a POS Plus user to elevate your SumUp POS experience and capabilities with exclusive features. Manage your cash and floor plan, set up preset discounts, connect barcode scanners, get priority support, and much more.
Read ArticleWhat’s Tap to Pay on iPhone?
Accept contactless payments without a card reader using Tap to Pay on iPhone. Here’s what you need to know.
Read ArticleSet up cash payments
Start accepting and logging cash payments with SumUp by connecting a cash drawer to store all the cash you receive.
Read ArticleCreate and personalise my SumUp Kiosk item menus
Create multiple menus and depending on how your business operates, you can use the scheduled menus feature to automatically change layouts at specific times and days.
Read ArticleSet up your SumUp Local profile
Check out how to set up your SumUp Local profile to get you ready to collect rewards.
Read ArticleWhat's the Business Account?
Manage your money in one convenient place with the SumUp Business Account. Send and receive transfers and receive next-day payouts for transactions with SumUp.
Read ArticleAdd items to my item catalogue
Create an item catalogue to manage everything you sell in one place. Added items automatically sync everywhere you use SumUp.
Read ArticleImport items by image
With the import items by image feature, you can simply take a photo of your menu or price list, and the AI will handle the rest. Easily manage your item catalogue faster and more efficiently.
Read ArticleCreate employee profiles
Set up individual profiles for each team member to provide separate logins and tailor their access based on their role.
Read ArticleReduce the risk of chargebacks
The best way to reduce the risk of payment disputes is to ensure customer satisfaction at all times, but you can also take additional steps to take payments securely.
Read ArticleChange my SumUp Terminal printer settings
The SumUp Terminal includes a built-in receipt printer that allows you to print receipts after transactions or order tickets when needed.
Read ArticleDownload the app
Install our app on your mobile device to access a host of helpful features on the go. Here's how to find and download the SumUp app.
Read ArticleDownload your POS fiscal exports
When you are selected for a tax audit, SumUp provides an easy and cost-free way to download the necessary documents, helping you stay organized and compliant throughout the audit process.
Read ArticleUpgrade the security of my SumUp profile
Advanced security settings are your extra layer of protection against unauthorised access on your profile. Here's how to set them up to keep it secure.
Read ArticleApply custom discounts to orders or items
Apply a discount to an entire order when your customer checks out or to an individual item. You can apply the discount as a fixed amount or as a percentage.
Read ArticleSumUp Card limits
Check the card payment limits for online and in-store with the SumUp Card to see what you’re free to spend.
Read ArticleIs my card reader compatible?
Check if your card reader can connect to the smart phone, tablet or POS device you're using and what compatibility requirements there are for using our apps.
Read ArticleSend a post-sale invoice
Post-sale invoices allow you to create invoices directly from payments in your sales history. Here's how to proceed.
Read ArticleUpdate my bank information
Change the bank account connected to your SumUp profile to decide where you want us to send your money.
Read ArticleEdit my contact details
Edit your email address and amend your phone number to update contact details and change the email you use to log in.
Read ArticleHow secure is my password?
If you get a warning that your password is on a known list of common or leaked passwords, you may be at risk to hackers. Here’s what you need to know.
Read ArticleChange my password
Reset your password if you forget it or change your password for security reasons. Here's everything you need to know about updating your password.
Read ArticleManage my profile details
Amend your profile details to ensure all your information is up-to-date, from business details to changing passwords.
Read ArticleUpdate my personal details
Edit your SumUp profile details to amend your home address and update the name of the profile owner.
Read ArticleSchedule transfers with the Business Account
Set up recurring payments or schedule transfers to be sent at a later date with the SumUp Business Account and take the stress out of making payments.
Read ArticleWhat's the Solo?
The Solo card reader is easy-to-use and mobile and can be used to accept payments independently or while connected to another device.
Read ArticlePayouts: How do I get my money?
Payouts are how the money you accept during card transactions makes its way from us to you. Check out how to customise the way you get paid.
Read ArticleRefill my Solo counter printer paper
When your Solo counter printer runs out of paper, here’s how you can quickly replace the paper roll and continue printing.
Read ArticleRefill my Solo mobile printer paper
When your Solo mobile printer runs out of paper, here’s how you can quickly replace the paper roll and continue printing.
Read ArticleWhat's the Solo counter printer?
The Solo counter printer connects to your Solo card reader so you can easily print receipts. Check out how the Solo counter printer works right here.
Read ArticleWhat's the Solo mobile printer?
The Solo mobile printer connects to your Solo card reader so you can easily print receipts. Check out how the Solo mobile printer works right here.
Read ArticleChange my payout settings
Choose how you get paid with SumUp by changing how you receive your money and amending your payout frequency. Here's what you need to know.
Read ArticleMy Revenue report
Use your Revenue report to get a comprehensive overview of your daily total sales.
Read ArticleReset my confirmation PIN
If you've forgotten or need to reset the 5-digit confirmation PIN used to verify important activities on your SumUp profile, here's how you can update it in just a few simple steps.
Read ArticleCancel my SumUp Card
Permanently cancel your SumUp Card if you don't want it. This is not for freezing lost cards, instead scroll to the bottom for instructions on reordering.
Read ArticleReplace my SumUp Card
Order a replacement SumUp Card and cancel your existing one in a few quick clicks if you've lost your card or if it's about to expire.
Read ArticleUpdate my card reader
Your card reader automatically checks for updates on a regular basis, however here's how to manually check for card reader updates to ensure everything runs smoothly.
Read ArticleConnect a printer
Connect a printer to use with SumUp so you can start printing receipts after transactions or reprint receipts from previous sales.
Read ArticleChange my Solo's display settings
Change your Solo's display settings to amend your screen brightness and adjust screen timeout settings and sleep mode.
Read ArticleMy device is blocked
If your device is blocked or otherwise defective, you may be eligible for a free replacement. Here's how you can get a replacement device if yours breaks.
Read ArticleWhat's smart tipping?
Smart tipping offers customers a set of tipping options based on the transaction amount. Here’s how to enable smart tipping and customise tipping rates.
Read ArticleConnect to the internet
Choose a Wi-Fi connection or a mobile network to connect your device to the internet and resolve common connection issues.
Read ArticleSet up my card reader
Discover how to set up your card reader so you can start getting paid. Here’s all you need to know to take your card reader from box to counter.
Read ArticleChange the language of the communication you get from SumUp
Change the language SumUp uses to send you SMS and email communication directly from your dashboard. Here's how it works.
Read ArticleAccept contactless payments with a phone
With Tap to Pay, you can accept various in-person, contactless payments right on your smartphone. No card reader needed.
Read ArticleSet up Tap to Pay on iPhone
Set up Tap to Pay on iPhone to enable contactless payments on your iPhone. Here's how it works.
Read ArticleWhat's Tap to Pay?
Accept contactless payments without a card reader using Tap to Pay on iPhone or Android. No additional hardware necessary.
Read ArticleAccept contactless payments with Tap to Pay on iPhone
With Tap to Pay on iPhone, you can accept various in-person, contactless payments right on your iPhone. No card reader needed.
Read ArticleSet up Tap to Pay
Set up Tap to Pay to start accepting contactless payments on your smartphone. Here's how it works.
Read ArticleAccept card payments with voice accessibility
Activate the voice feature to provide payment accessibility for blind and partially sighted customers.
Read ArticleWhat are expenses?
Track VAT and monitor spending for bookkeeping purposes by saving business expense details to help manage your expenses all in one place.
Read ArticleManage my receipts
Organise all your receipts in one central location for easy management and link them to their respective expenses for accurate tracking of your spending.
Read ArticleSet a budget to manage your expenses
Control your spending by setting budgets for your various expense categories
Read ArticleCreate my modifiers
The modifiers feature allows you to customise your own checkout process and minimise the number of items that are needed in your catalogue.
Read ArticleCreate and send loyalty campaigns
Set and launch time-limited campaigns to encourage your customers to visit your business and make purchases.
Read ArticleLoyalty campaigns performance
Access real-time data with insights into new signups, return visits generated, and the performance of your on-going and previous campaigns.
Read ArticleSet up my SumUp Loyalty
Activate your SumUp Loyalty and start rewarding your customers with stamp cards or points-based schemes.
Read ArticleRewards redemption with Loyalty
Learn how to make your rewards redeemable once customers have collected enough points or stamps to unlock them.
Read ArticleLoyalty rewards schemes
Increase your customers’ loyalty and motivate purchases by setting the rewards scheme that aligns best with your business goals and size.
Read ArticleImport items to my catalogue
Create or edit multiple items all at once using the item import feature. Simply download and complete the import CSV and upload items all in one go.
Read ArticleSell your items by Unit of Measure
Customize how you price your products with flexible options: variable pricing for items without fixed costs, and unit of measure for products sold by weight, length, time, volume, or area.
Read ArticleActivate secure login
Keep your SumUp profile secure by enabling security options so any login attempts from unknown devices require additional authentication.
Read ArticleDeclined SumUp Card payments
Why was your SumUp Card payment declined? Check out these common causes of card payment failure and see what you can do to correct the issue.
Read ArticleHow to log in with employee PINs
With employee PINs, you can assign unique PIN codes to each employee for easier and faster access, quicker service, and shared responsibility.
Read ArticleChange my SumUp Card PIN
Reset your SumUp Card PIN to keep your card secure if you forget it or think it may have been compromised.
Read ArticleLink an accounting software to your SumUp profile
SumUp offers accounting software integration. Once connected, you can easily sync your sales, simplifying your accounting and financial management if you already use any of these platforms.
Read ArticleWhat's SumUp Loyalty?
Reward your customers with SumUp Loyalty which helps you retain existing customers while attracting new ones.
Read ArticleStop a direct debit
Cancel all future direct debit payments and end your direct debit agreement.
Read ArticleWhat are sub-balances?
Business Account Plus sub-balances let you create separate balances and order additional cards for your Business Account, giving you more flexibility to manage your funds and set money aside with ease. Here's how it works.
Read ArticleSave Business Account contacts
Save account details for those you regularly send money to with your Business Account. Edit contacts or remove them entirely to keep your contact list updated.
Read ArticleDownload balance statements
SumUp doesn’t provide paper statements, instead, you can check and download balance statements on your SumUp profile. It’s quick, easy and kinder to the trees.
Read ArticleActivate my SumUp Card
Once it arrives, you'll need to activate and set up a PIN for your SumUp Card before it can be used. Here's how it's done.
Read ArticleDownload account detail statements
Get a PDF copy of your account details containing key information about your account, such as account holder name, bank, address, account number and sort code.
Read ArticleMy SumUp Card didn't arrive
If it hasn't arrived after 15 days, here's how you can re-order your SumUp Card with just a few clicks.
Read ArticleCheck my account balance
View your Business Account's current balance to keep track of your money.
Read ArticleTemporarily freeze my SumUp Card
Place a temporary block on your SumUp Card if you suspect suspicious activity or misplace your card. You can easily unblock your card again later.
Read ArticleCheck my Business Account payment status
Check the status of card payments or upcoming and sent transfers with your Business Account to stay on keep an eye on where your money is.
Read ArticleSend or export payout reports
View, send or download your payout reports whenever you need them. Take control of your reports and use them to help with your accounting.
Read ArticleCreate custom discounts with POS Pro
Set up discounts for customers with POS Pro then apply discounts to your products at checkout.
Read ArticleTroubleshoot my SumUp Kiosk
Having issues with your SumUp Kiosk? Here’s how to troubleshoot common issues.
Read ArticleStart configuring my SumUp Kiosk
Activate your SumUp Kiosk to start using this self-service point of sale that speeds up checkout, reduces queues, and boosts revenue.
Read ArticleCustomise my SumUp Kiosk order settings
Tailor your Kiosk orders to suit your business and customers' needs best. Set up how orders are processed and identified by your customers, once ready for pick-up
Read ArticleGet started with my SumUp Kiosk screen
Follow these quick steps to connect your Kiosk, customise your settings, and ensure a smooth experience for both your staff and customers.
Read ArticleSign up for Invoices Plus
Become an Invoices Plus user to get access to exclusive features tailored to your business needs.
Read ArticleChange the language of my Online Store
Change the default language of your Online Store to ensure your store is always in the language your customers speak. Here’s how it works.
Read ArticleEdit my Online Store Terms and Conditions
Provide clarity for your customers by including Terms and Conditions and a Privacy Policy on your Online Store.
Read ArticleManage my orders with Online Store
Nobody needs more admin. SumUp's Online Store makes it easy to check and track orders and then update their statuses all in one place.
Read ArticleSend customer order updates with Online Store
Change which notifications your customers receive when ordering from your Online Store. Choose whether to send pickup notifications or order fulfilment emails and edit the content of the emails your customers receive.
Read ArticleSet up my Online Store
You can open your Online Store in four easy steps. Discover how to get started so you can start selling online with SumUp.
Read ArticleCustomise my Online Store URL
Create and add a custom domain for your Online Store to give it a unique, personalised address.
Read ArticleAdd delivery methods to my Online Store
Add delivery options to your Online Store. Set up local delivery zones and shipping regions with custom fees, allowing customers to receive orders directly at their door.
Read ArticleGet Online Store order notifications
Organise your Online Store by deciding how you get notified when a customer places an order. Toggle email and push notifications and select who receives them.
Read ArticleCustomise my Online Store
Redesign your Online Store with the Store Editor to suit your company's needs by changing the layout and style to match your brand and optimising SEO.
Read ArticleView my Online Store Report
To help you manage your store’s performance you can view a detailed report about your Online Store.
Read ArticleAdd collection methods for Online Store
Create collection options for items ordered on your Online Store by defining collection points for customers to choose from.
Read ArticleChange the name of my Online Store
Want to change your Online Store’s name and URL? Here’s how to maximise your control of branding and SEO by editing your Online Store’s URL and store name.
Read ArticleCustomer directory
The customer directory is a register where you can store your customer's information and their marketing preferences.
Read ArticleCheck my Invoices Plus details
Check your Invoices Plus details to confirm the renewal date, update your payment information, or cancel the plan.
Read ArticleCreate quotes via a web browser
Generate quotes with SumUp Invoices on a web browser. Send quotes to customers and, if they like what they see, turn it into an invoice with the click of a button.
Read ArticleSign up for Invoices Plus
Become an Invoices Plus user to get access to exclusive features tailored to your business needs.
Read ArticleCreate recurring invoices
Cut your workload by creating recurring invoices on your SumUp profile for customers you invoice regularly. Simply define the schedule and pause or restart the recurring invoice at will.
Read ArticleEdit the info shown on my invoices
Change the business details you share with customers on SumUp Invoices, including how to apply VAT to your invoices or change your address.
Read ArticleSet up tipping
Activate tipping and set your preferences for how tipping options are presented to customers, including the option to enable dynamic tipping options.
Read ArticleManage multiple orders
Open multiple orders at once and save them for later so you can take orders from more than one customer at a time.
Read ArticleDownload my invoice data
You’ll need all of your relevant sales documents and expenses to complete tax returns and VAT declarations. Here’s how you can download invoicing data to help you with your accounting.
Read ArticleResend previous invoices
Customer can't find your invoice? Not to worry. Here's how you can quickly resend invoices to customers so you can get paid.
Read ArticleVoid an invoice
For legal reasons, it's not possible to delete an invoice once finalised. But you can create credit notes to completely or partially cancel unnecessary invoices.
Read ArticleSend reminders for unpaid invoices
Sometimes people forget. So here's how you can send payment reminders for unpaid invoices to gently remind your customer of the money they owe you.
Read ArticleCreate quotes in the app
Create quotes on the go using the SumUp app. Send customers a quote and, if they like what they see, make it into an invoice with the click of a button.
Read ArticleCreate order summaries with Invoices
Delivery notes provide order summaries and delivery confirmations for customer deliveries so customers can confirm their order is complete upon arrival.
Read ArticleSet up my SumUp Terminal
Discover how to set up your SumUp Terminal to start placing orders, accepting payments, printing receipts, and accessing your Business Account.
Read ArticleTroubleshoot my SumUp Terminal
Is your SumUp Terminal not working properly? Here’s how you can troubleshoot a few issues.
Read ArticleRefill my SumUp Terminal printer paper
When your SumUp Terminal runs out of paper, follow these steps to replace the paper roll and continue printing receipts.
Read ArticleWhat’s the SumUp Terminal?
The SumUp Terminal is an all-in-one device that allows you to place orders, accept payments, print receipts, and gives you access to all the Business Account functionalities.
Read ArticleCreate an invoice on the SumUp app
Invoice customers on the go by using the SumUp app to create and send professional invoices no matter where you are.
Read ArticleEdit and delete items via SumUp Invoices
Discover how to manage your item catalogue with SumUp Invoices by quickly and easily editing and deleting items individually or as a group.
Read ArticleAdd items via SumUp Invoices
Add items to SumUp Invoices or upload an whole item catalogue at once. Then simply add items to invoices so you never have to type the same details twice.
Read ArticleSet automatic reminders for unpaid invoices
We all need a gentle reminder from time to time. So here's how you can add automated payment reminders for unpaid invoices to give your customer a polite nudge.
Read ArticleEdit and delete customers via SumUp Invoices
Discover how to manage your customer directory with SumUp Invoices by editing and deleting customer details quickly and easily.
Read ArticleEdit my invoice emails
Every SumUp Invoice, credit note and quote is sent with an accompanying message. Here’s how you can edit your template message for a more personal touch.
Read ArticleCheck my Invoices Plus details
You can check and update the payment details for your SumUp Invoices subscription on your SumUp profile quickly and easily. Here’s how.
Read ArticleAdd a company logo and links to invoices
Include some brand identity to your invoices by adding a company logo and external links to Trustpilot reviews, Facebook, or your Google listing.
Read ArticleCreate an invoice via a web browser
Create and send professional invoices to your customers from a web browser. Build detailed invoices with SumUp Invoices and get paid remotely with just a few clicks.
Read ArticleChange my invoice payment status
Manually amend the payment status of your invoices quickly and easily so you can keep track of what money you’re owed and what has been paid.
Read ArticleCheck my invoice status
Your invoice history allows you to track every change made to an invoice, including if it sent successfully and if you've been paid. Here's how it works.
Read ArticleAutomatically update invoice payment statuses
Tired of manually updating your invoice status? Auto-sync connects your SumUp Invoices with your bank account or Business Account to ensure invoices paid by bank transfer are automatically marked as paid.
Read ArticleCheck my gift card status
View the status of all the gift cards you’ve ever sold, including when they were purchased and redeemed, and refund gift card sales by adding more credit.
Read ArticleSell my gift cards
Share your gift cards page with customers and check out how customers buy and use gift cards.
Read ArticleCustomise my gift cards
Get started with SumUp Gift Cards by choosing gift card designs that customers can select from and adding discounts or preset gift card values.
Read ArticleAccept QR code payments
Share your QR codes with customers or print QR codes to display in order to start accepting payments with QR codes. Here’s how it works.
Read ArticleSet up QR codes
Create QR codes so you can quickly and easily share your payment details with customers. Here’s how to start using QR codes.
Read ArticleOrder a SumUp Card
You can quickly and easily order a SumUp Card via your SumUp profile or the app. Here’s what you need to do.
Read ArticleFind my Business Account details
Check your account details, including where to find your account number and sort code, so you can receive transfers to your Business Account.
Read ArticleSave supplier details
Create a directory of your suppliers so you can link expenses to suppliers without re-adding the details each time.
Read ArticleRecover Business Account payments
If you transferred money by mistake and want your money back, you can attempt to recover it in some cases. Here’s how.
Read ArticleCancel upcoming transfers
Stop upcoming transfers before the money leaves your Business Account. Always check with creditor's before cancelling transfers to avoid penalties.
Read ArticleTransfer money with my Business Account
Send one off or recurring payments with your Business Account quickly and easily to other GBP accounts in the UK to help manage your finances.
Read ArticleRequest a chargeback
By requesting a chargeback, you can dispute payments and try to recover your money. Chargebacks are complex and don't always succeed. Here's what you need to know.
Read ArticleGet a Cash Advance
Check for Cash Advance offers with SumUp and receive extra money for your business that you can pay back gradually as part of card reader takings.
Read ArticleRepay my Cash Advance
Repayments are taken as a portion of your daily card sales. But you can also make manual repayments to repay early or catch up with late payments.
Read ArticleCheck my Cash Advance status
Review the terms of your Cash Advance, see how much you’ve already paid back and check your remaining repayment balance.
Read ArticleTroubleshoot my SumUp Kitchen Display System (KDS)
Is your SumUp Up Kitchen Display System not working properly? Here’s how you can troubleshoot a few issues.
Read ArticleSet up SumUp Kitchen Display System
Learn how to set up your SumUp Kitchen Display System to manage and view real-time orders efficiently.
Read ArticleCustomise my receipts
Personalise your customer receipts by editing the business information displayed and adding a custom message, your business logo and preferred colours.
Read ArticleReissue receipts
Provide a second copy of an old receipt or simply send or print a receipt from a previous sale. Here's how it's done.
Read ArticleEdit your SumUp Bookings settings
From changing your business location or choosing how your customers will be notified of booking status updates and more, here's how you can manage your SumUp Bookings settings.
Read ArticlePayment options for your SumUp Bookings
Set up your preferred payment method or send an upfront payment request to help prevent no-shows and last-minute cancellations.
Read ArticleSign up for Business Account Plus
Ready to unlock all the exclusive benefits of Business Account Plus? Here's how to set up your plan and get started right away.
Read ArticleManage my Plus plan
Check your Plus plans details to confirm the renewal date, update your payment information, or cancel the plan.
Read ArticleCheck my transaction status
Check your sales history to see if your transactions were successful and see the status of all the payments you've received. Here's how it works.
Read ArticleCheck your SumUp Bookings metrics
Learn about your SumUp Bookings metrics and all the insights they provide, so you can understand your bookings performance and identify opportunities for growth.
Read ArticleGDPR, SumUp and my data
At SumUp, we take data protection very seriously. Here's everything you need to know about how we handle your information and keep your data secure.
Read ArticleDelete my profile
We'll be sorry to see you go, but if you really must leave, here's how you can request the deletion of your SumUp profile.
Read ArticleIssue dynamic refunds
Dynamic refunds allow you to issue partial or full monetary refunds, as well as itemised refunds, with accurate reporting and accounting.
Read ArticleCreate barcodes
Add barcode numbers to your items so they can be recognised by their barcodes when scanned with a barcode scanner.
Read ArticleCreate item variants
Create a full range of item variations to display your full item catalogue cleanly and without the need to add each item individually. Here’s how it works.
Read ArticleManage your team members
Create unique team member login details for people you work with and select a role type to alter what they have permission to see and do on your profile.
Read ArticleCustomise my billing descriptor
Edit your billing descriptor to change how transactions with your business appear on customer bank statements.
Read ArticleCustomise my tax rates
Edit the tax rates you apply to your sales at checkout or switch tax rates off entirely. Preset rates match VAT rates for the UK and also include a 0% tax rate.
Read ArticleCheck my expenses
View a list of all your expenses in one place, make edits and upload receipts to keep track of your spending and VAT.
Read ArticleSales history
Your sales history contains a basic breakdown of all the payments you’ve accepted using SumUp.
Read ArticleSet up a barcode scanner
If you are a POS Plus user, you can connect and configure a barcode scanner to scan and add items to the cart at checkout. Improve your business efficiency by retrieving in-store items accurately.
Read ArticleCreate and manage preset discounts
Create and apply the most frequently used discounts for quick access at checkout with preset discounts.
Read ArticleCategorise my items
Organise your item catalogue by adding categories to create virtual shelves for all your items. Discover how you can edit and delete categories to manage your items.
Read ArticleManage the floor plan
Customise and create tables in your floor plan, to which you can add the orders to have a better overview of the active and open orders.
Read ArticleJoin Payments Plus
Get started with Payments Plus to become a user and unlock exclusive benefits.
Read ArticleReactivate Payments Plus
If you’ve changed your mind and want to keep your Payments Plus benefits, here’s how you can resume your plan.
Read ArticleCheck my SumUp One membership
View your SumUp One membership details to amend your payment details and cancel your SumUp One membership. Here’s how it’s done.
Read ArticleFile an expense
Create an expense to track your business’s spending and to help with VAT reporting. Payments made with your Business Account are added automatically.
Read ArticleMatch payments to expenses
Add details of the payment method you used to an expense, including how much you paid, when you paid and if the payment was split into multiple payments.
Read ArticleUpdate business details on your SumUp Invoices
Easily update specific business details on your SumUp Invoices without needing to provide documentation for confirmation or verification. Learn how!
Read ArticleSet up SumUp Bookings
Get set up with SumUp Bookings in a few simple steps. Discover how to start managing your schedule and accept appointments from your customers.
Read ArticleManage your SumUp Bookings calendar
Organise your business schedule easily with SumUp Bookings calendar management features. Here’s how it works.
Read ArticleChange my business details
Edit your business info to switch the legal type of your business, change your company signatory or edit your company name and address.
Read ArticleConfigure the menu for my QR Order and Pay
Create and set up the menus your customers can easily browse in your store using QR Order and Pay, allowing them to place orders intuitively.
Read ArticleBrand my QR Order and Pay store
Apply your unique branding to your QR Order and Pay store to ensure a consistent look. Customise your logo, colour scheme, footer text and additional information.
Read ArticleOrdering preferences in my QR Order and Pay
Customise your order preferences, including order types (e.g. eat-in or takeaway), table and pickup locations settings, and tipping options.
Read ArticleManage my QR Order and Pay codes
After setting up your QR Order and Pay store, you can manage your QR codes: customise and print them, or place an order to receive printed codes in acrylic for use in your business.
Read ArticleSet up QR Order and Pay
Set up QR Order and Pay to have a digital menu that customers can access, place orders, and make payments by scanning the QR Code through their own devices.
Read ArticleWhat is QR Order and Pay?
Set up your QR Order and Pay store and create a digital menu that your customers can scan to place an order and make payments seamlessly.
Read ArticleView sales insights
Get insights into your business’s sales, such as daily sales and your top-selling items.
Read ArticleReturn an order
Return unwanted orders to us within 30 calendar days of receiving it and get your money back.
Read ArticleActivate my profile
After signing up, you’ll need to activate your profile to get started with SumUp. Here’s how it’s done.
Read ArticleSales summary
Learn about your sales summary and all the insights it provides, so you can understand your business performance and identify opportunities for growth.
Read ArticleConnect multiple printers
Connect multiple printers to your POS system and assign specific printers for receipts and order tickets.
Read ArticleSet up my eat-in or takeaway option
Learn how to correctly set up, enable and apply different order types to your orders.
Read ArticleWhat's Invoices Plus?
Unlock exclusive features and advanced customisation tools with Invoices Plus, designed to simplify your invoicing process without any limitation.
Read ArticleWhat's SumUp Invoices?
Check out how invoices work with SumUp and how you can easily invoice your customers and start getting paid with SumUp Invoices.
Read ArticleCustomise my invoice design
Tailor your invoices to your business brand with Invoices Plus which allows you to change your invoices' layout and amend its information.
Read ArticleGet paid with SumUp Invoices
Explore the invoicing payment methods available to your customers and learn how they can use them.
Read ArticleContactless payments
Near field communication (NFC), otherwise known as contactless, allows you to take payments mostly without the need for PIN verification. Here's how it works.
Read ArticleWhat's Payments Plus?
Payments Plus is a flexible and cost-effective plan designed to maximise your savings. Transact with lower fees and the flexibility of cancelling anytime.
Read ArticleWhat do I need to know about the Xero integration to SumUp?
Link Xero to SumUp to auto-import sales and fees. Connect it yourself or add your accountant as a Team Member to your SumUp profile so they can do it for you.
Read ArticleWhat do I need to know about the QuickBooks integration to SumUp?
Link QuickBooks to SumUp to auto-import sales and fees. Connect it yourself or add your accountant as a Team Member to your SumUp profile so they can do it for you.
Read ArticleWhat do I need to know about the Sage Accounting integration to SumUp?
Link Sage Accounting to SumUp to auto-import sales and fees. Connect it yourself or add your accountant as a Team Member to your SumUp profile so they can do it for you.
Read ArticleWhat’s SumUp Local?
Get rewards every time you spend at local businesses with SumUp Local.
Read ArticleHow do transaction limits work?
Check out the limits to the transactions you can take with SumUp and how you can reduce the impact of them.
Read ArticleEarn and redeem cashback with SumUp Pay
Cashback lets you earn a percentage of your money back when you make purchases with SumUp Pay.
Read ArticleSet up your SumUp Pay profile
Check out how you can sign up for SumUp Pay and set up your profile to be ready to make payments.
Read ArticleSend and receive money with SumUp Pay
Here's all you need to know to easily send and receive money from your contacts with SumUp Pay.
Read ArticleWhat’s SumUp Pay?
Check out how SumUp Pay works and how you can start using its features.
Read ArticlePrint order tickets
Print Order Ticket enables you to print order tickets seamlessly. When connected to a receipt printer and with the Multiple Open Orders feature activated, you can select the option to print an order ticket, complete with an assigned order number.
Read ArticleIncompatible businesses
As a regulated entity, we operate under strict requirements imposed by the financial regulator, the card schemes (Visa, Mastercard and American Express) and our acquiring banks, who act as a gateway to the card services.
Read ArticleWhat are payment links?
Payment links are an easy, flexible way to accept remote payments online. Here’s what you need to know.
Read ArticleFiscal compliance
Find out what you need to know about fiscal compliance and dealing with tax authorities while using SumUp.
Read ArticleWhat's POS Lite?
POS Lite is a countertop POS solution that aims to simplify your checkout experience. Connect a card reader, manage sales, and admin all from one place.
Read ArticleMy reports
Find out about all the reports available to you as a merchant, so you can get the most out of SumUp and take your business even further.
Read ArticleAccept card payments
Accepting card transactions with a card reader is quick and easy with SumUp. Here’s all you need to know.
Read ArticleSet up my Business Account
Complete setup for your account and customise your preferences to get the most out of your Business Account.
Read ArticleSet up connections to my QR Order and Pay
You can connect your SumUp QR Order and pay with a Kitchen Display System and proceed with refunds to streamline your business operations.
Read ArticleTransact with SumUp Pay
Use SumUp Pay to make in-person and remote transactions. Here's how it works.
Read ArticleExploring my SumUp KDS screen and settings
Start exploring your SumUp Kitchen Display System to know how it works and to customise it based on your preferences.
Read ArticleWhat is the SumUp Kitchen Display System (KDS)?
The KDS enables you to display, manage, and complete orders from your POS more efficiently, instead of printing out paper tickets.
Read ArticleWhat's POS Pro?
POS Pro offers an all-in-one point of sale experience, allowing you to simplify your ordering, payments and reporting all in one place.
Read ArticleDelivery
Your order will be delivered free of charge. Find out more about how your order makes its way from us to you, including how to change your delivery address.
Read ArticleWhat's Click to Pay?
Click to Pay by Mastercard is a secure online checkout solution designed to simplify and protect your SumUp Card payments, with no card details required. Here's how to get started.
Read ArticleSumUp Card delivery
Find out how your SumUp Card makes its way from us to you, including expected card delivery times and what happens if your card is lost in the post.
Read ArticleWhat’s the Air card reader?
The Air card reader offers an easy, mobile way of accepting card payments wherever you are by connecting to you mobile device.
Read ArticleContact SumUp support
Whenever you need us, we're here to help. Learn how to get in touch with us.
Read ArticleWhat is the SumUp POS Stand?
Complement your iPad POS by pairing it with the SumUp POS Stand, keeping your iPad stable and fully powered while giving your countertop a sleek and professional look.
Read ArticleSet up my SumUp POS Stand
Here’s all you need to know to take your SumUp POS Stand from box to counter.
Read ArticleSolve card reader battery issues
Is your card reader not charging or losing battery power fast? Find out how to fix your card reader’s battery-related issues.
Read ArticleHigh-value transactions
Here’s how to accept high-value payments while reducing the risk of a chargeback or other complications.
Read ArticleVerify my SumUp profile
For legal reasons, we have to ensure everyone using SumUp is who they say they are. Verifying your identity is quick and easy and removes the £5,000 pre-verification limit.
Read ArticleUpload documents on my SumUp profile
On occasion, we may ask you to upload a little extra documentation. For example, to verify your profile. Here's how you can quickly and easily upload documents.
Read ArticlePayment disputes: What is a chargeback?
A chargeback is a request for money after a cardholder questions the validity of a transaction. Chargebacks may also be preceded by requests for information such as retrieval requests or fraud reports.
Read ArticleSign up for SumUp
Get started with SumUp by creating a SumUp profile and ordering any hardware you need. Here's how to get signed up.
Read ArticleMy barcode scanner won't connect
When you scan the pairing barcode in the app or on your POS system, your scanner should beep three times. If it doesn't, you may need to troubleshoot your barcode scanner's connection.
Read ArticleWhat’s the SumUp Barcode Scanner?
Connect the Sumup Barcode Scanner to retrieve in-store items quickly and accurately. This device streamlines data entry, enhances inventory management, and speeds up your business checkout process.
Read ArticleIs my barcode scanner compatible?
Check if your barcode scanner is compatible with the SumUp app and POS devices.
Read ArticleWhat's cash management?
The cash management feature, available with the POS Plus plan, allows you to record the cash you have in the till based on incoming and outgoing amounts.
Read ArticleSet up POS Lite
Turn your POS Lite on and sign in for the first time then customise your POS Lite setup by connecting different hardware like card readers and printers.
Read ArticleGet the most out of my card reader
Improve the performance of your card reader with advice on how to use it best. From battery life to updating your reader, here’s what you need to know.
Read ArticleWhat's Business Account Plus?
The Business Account Plus plan comes with a package of exclusive benefits. From extra free ATM withdrawals to multiple SumUp Cards and 24/7 priority support, discover all the perks your plan has to offer.
Read ArticleIs my printer compatible?
Check out which standalone printers are compatible with SumUp so you can start printing receipts for your transactions.
Read ArticleAccept cash payments
The world isn't cashless yet. Here's how to accept cash payments with SumUp so you can track all your sales in one place, even when customers pay with cash.
Read ArticleWhat’s SumUp Bookings?
Simplify your schedule and save time with SumUp Bookings, the all in one place booking system for your business.
Read ArticleDefend against phishing attacks
Prevent the loss of sensitive information by defending against phishing scams that seek to steal and expose your personal information. Here are a few tips on how to protect yourself against phishing.
Read ArticlePayout status: Where's my money?
Check your payout status to view when and where your money is being sent and how much you can expect to receive.
Read ArticleWhat is the SumUp Kiosk?
The SumUp Kiosk is a self-service point of sale that speeds up checkout, reduces queues, and boosts revenue.
Read ArticleMy card reader or printer do not connect to the SumUp Kiosk
If you're having issues connecting your card reader or printer to the SumUp Kiosk, follow these simple troubleshooting steps
Read ArticleAccess the SumUp Kiosk operator menu
Access the operator menu and customise your SumUp Kiosk by managing your printer settings, syncing sales, and updating configurations.
Read ArticleSet up my SumUp Kiosk hardware
After unboxing your SumUp Kiosk, follow these quick step-by-step guide to set it up. You'll have your Kiosk up and running in no time.
Read ArticleBrand my SumUp Kiosk
Customise your SumUp Kiosk with your business logo, colours, and footer text to create a more engaging and personalised customer experience.
Read ArticleUpdate product details
Manage your product catalogue by making changes to items or deleting them completely. Here’s how it’s done.
Read ArticleAPP fraud
Protect your business from APP fraud and learn more about the new reimbursement rules if you’ve fallen victim.
Read ArticleSign up for POS Pro
Get started with POS Pro by signing up for a free demo to see what it’s capable of.
Read ArticleEdit my table plan with POS Pro
Make changes to your table plan to change the layout of the tables available for reservation. Here’s how to do it.
Read ArticleCreate a table plan with POS Pro
Create a seating plan for your restaurant by adding new tables and creating new areas for tables, such as a front room, upstairs area or terrace.
Read ArticleUpdate table reservations
Your customer can’t make it? Quickly and easily make changes to their reservation or cancel a booking with POS Pro.
Read ArticleAccept table reservations
Allow customers to book tables in advance by taking table reservations with POS Pro. Here’s how it’s done.
Read ArticleEnable table reservations
Allow customers to call ahead to reserve tables by setting up table management with POS Pro. Here’s how it works.
Read ArticleCreate team member profiles with POS Pro
Set up profiles and back office access with POS Pro for employees and other people you work with to manage the different kinds of access your team has.
Read ArticleCreate customer tabs
Set up and open customer tabs to track what customer accounts and their credit with you.
Read ArticleActivate electronic receipts with POS Pro
Send receipts electronically via email with POS Pro after customers make a payment.
Read ArticleRefund orders with POS Pro
Provide a refund with POS Pro if your customer changes their mind and wants their money back.
Read ArticleCheck my POS Pro order statuses
Keep track of your past orders by viewing order statuses for all the orders you've taken with POS Pro.
Read ArticleEdit an order with POS Pro
Change an ongoing order with POS Pro to edit the order or cancel an order entirely. Here’s how it’s done.
Read ArticleTake orders with POS Pro
Accept orders in-person or online with POS Pro. From opening an order to taking payment, here’s how to take an order.
Read ArticleManage my cashbook
Deposit cash in your cash drawer when opening a new till or withdraw cash when cashing up at the end of the day.
Read ArticleConfigure my POS Pro printer setup
Change the roles your POS Pro printers perform by assigning default printers to different product types and amending your printer settings.
Read ArticleConnect additional POS Pro hardware
Complete your POS Pro hardware setup by connecting a barcode scanner, price display and a buzzer to inform kitchen staff when orders arrive.
Read ArticleCustomise product pricing with POS Pro
Set variable prices for your products or sell products based on weight or time.
Read ArticleConnect to a card reader
Connect to your card reader via the SumUp app or a POS device so you can take orders and the accept card payments seamlessly.
Read ArticleCategorise my products with POS Pro
Create categories to help organise the products in your POS Pro product catalogue at checkout and set default behaviours for different categories.
Read ArticleOpen a till with POS Pro
To start accepting orders each day, you’ll need to open your till. You can also set the amount of cash in your cash drawer to make it easier to track using the cashbook.
Read ArticleCreate a product catalogue with POS Pro
Set up a product catalogue to use with POS Pro to simplify the checkout process. Here’s how it works.
Read ArticleSet a service fee
Set a standard service fee for orders taken with POS Pro to add an extra percentage to cover service costs.
Read ArticleSet up fast payments
Immediately open a new order after closing the previous one with fast payment mode to keep the orders flowing quickly in fast food or takeaway establishments.
Read ArticleTrack the performance of my business
POS Pro offers a range of reports to help track your business’s day-to-day and long term performance. Keep track of your numbers with POS Pro.
Read ArticleCash up a till
When you close a till, you’ll also need to count up the money collected during the shift. Here’s how it works.
Read ArticleResolve printer connectivity issues
Printer disconnected? When the "Can’t connect device" error message shows, here’s how you can reconnect your printer to resume printing.
Read ArticleManage a deposit in your POS Pro
In order to manage deposits for items like rentals or refundable purchases, you can set up a deposit system using product options and negative price products. By following these steps, you'll be able to include a deposit in your product orders, track it separately, and refund the deposit when the customer brings the item back.
Read ArticleCheck my POS Pro subscription
Keep track of your POS Pro subscription by checking how many active licences you have and which devices they’re connected to.
Read ArticleTrain new employees on POS Pro
Activate training mode so new employees can learn how to take, edit and cancel orders to get experience using POS Pro without impacting your cashbook or reports.
Read ArticleCreate menus
Create specific menus for your restaurant with special prices for different occasions. For example, a standard menu or happy hour menu.
Read ArticleEdit my menus
Make changes to the set menus you’ve created with POS Pro by adding or removing items from a menu or editing menu details.
Read ArticleCreate optional extras
Set up optional extra to add to products during checkout so customers can customise their order. Here’s how it works.
Read ArticlePayout delays
Why is my payout delayed? Find out about potential payout delays and when you can expect to receive your money.
Read ArticleCustomise my POS Pro setup
Tailor your POS Pro experience by activating and setting up various features that work to customise your checkout experience.
Read ArticleConfigure additional iPads
Use multiple tills with POS Pro by configuring a setup with multiple licences and iPads so you can take orders in several spots.
Read ArticleSet up my POS Pro hardware
Get set up with POS Pro by setting up your iPad and connecting your hardware, such as a printer, card reader and cash drawer.
Read ArticleManage your order name
Customise your order name to distinguish between different order types, such as eat-in or take-away, or to assign customer names for easy identification.
Read ArticleManage your order note
The order note allows you to add custom comments or details to an order, such as special requests, customer information, or delivery instructions.
Read ArticleServer error
In very rare cases, we may experience outages. Here's how to recognise outages and what you can do.
Read ArticleWhere can I use SumUp?
You can continue to use your card reader abroad in certain countries. Discover which countries are eligible.
Read ArticleWhat’s the TM-m30III printer?
The TM-m30III is a specialist POS printer that can be connected via Bluetooth, LAN or USB to print receipts or kitchen order tickets.
Read ArticleSet up the TM-m30III printer
From powering it on to setting up a connection, here’s how to get started with the TM-m30III printer.
Read ArticleUnderstanding SumUp charges on my bank statement
What is this SumUp charge on my bank statement? Here's how you can figure out what the charge was for.
Read ArticleAccepted payment methods
You're able to accept a variety of card schemes and payment methods with SumUp. See the full list of accepted payment types to see how your customer can pay.
Read ArticleHow can I accept payments?
Check out all the payment-acceptance options available to help you take payments with ease. From card readers to remote payments, here's how you can transact with SumUp.
Read ArticleHow does taking payments work?
Discover the basics of SumUp before signing up. From pricing to choosing the perfect product for your business, these are the essentials.
Read ArticleWhat are payout reports?
We send you payout reports whenever we settle a payout. Find out how you can track your payouts for accounting by downloading and sending payout reports.
Read ArticleExport my item catalogue
Export your item catalogue as a CSV file to save as a backup or use elsewhere with just a few clicks. Here’s how it’s done.
Read ArticleEdit my items
Make changes to your item catalogue by editing item details or deleting items entirely.
Read ArticleGet started with SumUp
Set up features and tools on your profile to tailor your experience to your business' needs, from amending payment settings to customer and item management.
Read ArticleTroubleshoot my Air and 3G card reader
Is your card reader not working? Here is how you can solve common card reader-related issues
Read ArticleTroubleshoot my Solo card reader
Is your Solo card reader not working? Here is how you can solve common card reader issues.
Read ArticleWhat’s Cash Advance?
Cash Advance is a way to quickly access extra money for your business by accepting terms for a cash advance and repaying it as a portion of your daily card sales.
Read ArticlePayment disputes: Chargeback procedures
Chargebacks can be stressful. So to help out, here's a guide to payment disputes, including SumUp’s own chargeback procedure, from the first request to the final decision.
Read ArticleBusiness Account payment limits
Check the limits for sending transfers with the Business Account and card payment limits for online and in-store with the SumUp Card.
Read ArticleTake orders with POS Lite
Accept and manage customer orders on the checkout screen of your POS Lite, from opening orders to taking payments.
Read ArticleSet up my mPOP10 and mPOP10 CI printer
Set up your mPOP10/ mPOP10 CI printer with POS Lite to start printing receipts.
Read ArticleLost or stolen card reader
What happens if your card reader goes missing? Here's how to report lost devices and ensure your data is protected and prevent fraudulent use.
Read ArticleHow items work
Ever wanted to save your bestselling items for quicker sales in the future? Introducing items, allowing you to create an item catalogue for use across your SumUp profile.
Read ArticleWhat's Online Store?
SumUp’s Online Store is all about making it easier to sell your items online. Here, we’ve gathered answers to important questions about how to use your Online Store.
Read ArticleMy card reader won't connect
Bluetooth connection not working? Find out how to reset your card reader's Bluetooth and fix connectivity issues.
Read ArticleActivate Bluetooth
Turn on your Bluetooth so you can connect to other devices to take payments.
Read ArticleSend receipts automatically
Automatically send receipts to certain customers after every purchase they make with you, without having to re-enter their details.
Read ArticleRecognise phishing attacks
Phishing is an online scam technique whereby scammers impersonate legitimate organisations or people in order to access sensitive information. The following tips will help you recognise and avoid phishing scams.
Read ArticleDeactivate my Online Store
Temporarily unpublish your Online Store so it’s not visible online. While unpublished, your Online Store won’t be visible and it won’t be possible to make orders. You can also permanently delete your Online Store.
Read ArticleMerchant security
The security of both your data and that of your customers is our top priority at SumUp. This is what we do to keep it safe.
Read ArticleAdd my card to a wallet app
Add your card to a wallet app so you can make in-person payments with your card via your smartphone or device.
Read ArticleWhat's the 3G printer?
The 3G printer connects to your 3G card reader so you can easily print receipts. Check out how the 3G printer works right here.
Read ArticleSecurity
Your security is of the utmost importance to us at SumUp. Here, we've collected information on everything you need to know about how we keep you secure.
Read ArticleRefill my 3G printer paper
Printer out of paper? Here's how to replace your 3G printer's paper rolls and what to do if there's a paper jam.
Read ArticleBank account compatibility
There are a some requirements for connecting a bank account to your SumUp profile. Find out if your bank account can be used with SumUp and what to do if your bank isn't compatible.
Read ArticlePayment disputes: Contesting chargebacks
There are a variety of scenarios that could lead to a chargeback and each of them requires slightly different supporting evidence to contest. Here, we’ve compiled a list of common types of payment dispute and how to object them.
Read ArticleInvoice inquiry
We are obliged by our payments providers to check the legitimacy of the transactions. We might be required to collect additional information, such as an invoice (in PDF format), from you to verify the payment.
Read ArticleWhat are QR code payments?
QR codes allow you to easily take contactless payments no matter where you are, allowing customers to simply scan and pay.
Read ArticleOpen a Business Account
Sign up for a Business Account with SumUp and start managing your money in one convenient place.
Read ArticleTrack my transfer
Get confirmation that your transfer has made it to the recipient or get an update on where your money is by requesting a transfer tracer.
Read ArticleUnsuccessful transfers
Failed or delayed transfers may be caused by a number of things. Check the following common causes of transfer issues to find out how to prevent future issues.
Read ArticleVerify my Business Account
Confirm your identity to unlock your Business Account so you can start using it and help to secure it against fraudulent activity.
Read ArticleDownload transfer confirmations
Get proof of payment by exporting a PDF transfer statement with key transfer details, such as current status, transfer amount, date, recipient and sender details.
Read ArticleWhat’s a virtual card?
Virtual cards work just like regular cards, except instead of having a physical card, your card is accessed and used via the SumUp app.
Read ArticleRefer a friend
Earn rewards for you and your friends by recommending SumUp. Simply share your invite link and, if your friend makes a purchase with us, you’ll both get a referral bonus.
Read ArticleWhat's the 3G?
The 3G card reader is a mobile, standalone card reader with a built-in SIM card so you can accept card payments no matter where you are.
Read ArticleDownload expense reports
Export a CSV file with details of your expenses to help with accounting for your business.
Read ArticleWhat’s Confirmation of Payee?
Confirmation of Payee (CoP) checks the account details of a transfer's recipient to ensure money is sent to the right place.
Read ArticleWhat are SumUp gift cards?
SumUp Gift Cards allow you to sell gift cards that customers can then redeem with your business. Here’s how they work.
Read ArticleReceive automatic receipts
Tired of inputting your email every time you want a receipt? Sign up for automatic receipts and receive receipts automatically every time you make a purchase via SumUp.
Read Article