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Refunding payments with SumUp is quickly and easy. Here's how to give your customer their money back if they change their mind.
Read ArticleConnect a barcode scanner and configure its settings so you can scan and add items to the cart at checkout using barcodes.
Read ArticleProvide a second copy of an old receipt or simply send or print a receipt from a previous sale. Here's how it's done.
Read ArticleBecome a SumUp One member to access all the additional benefits SumUp One brings. Here’s how to get signed up.
Read ArticleIf you’ve changed your mind and want to keep your benefits membership, here’s how you can resume your SumUp One membership.
Read ArticleView your SumUp One membership details to amend your payment details and cancel your SumUp One membership. Here’s how it’s done.
Read ArticleSave money on your transaction fees and access a host of other benefits with a SumUp One membership. Here’s how it works.
Read ArticleCheck out which standalone printers are compatible with SumUp so you can start printing receipts for your transactions.
Read ArticlePrinter disconnected? When the "Can’t connect device" error message shows, here’s how you can reconnect your printer to resume printing.
Read ArticleConnect a printer to use with SumUp so you can start printing receipts after transactions or reprint receipts from previous sales.
Read ArticleAccepting card transactions with a card reader is quick and easy with SumUp. Here’s all you need to know.
Read ArticleYou're able to accept a variety of card schemes and payment methods with SumUp. See the full list of accepted payment types to see how your customer can pay.
Read ArticleInstall our app on your mobile device to access a host of helpful features on the go. Here's how to find and download the SumUp app.
Read ArticleFor legal reasons, we have to ensure everyone using SumUp is who they say they are. Verifying your identity is quick and easy and removes the £5,000 pre-verification limit.
Read ArticleIf your device is blocked or otherwise defective, you may be eligible for a free replacement. Here's how you can get a replacement device if yours breaks.
Read ArticleActivate tipping and set your preferences for how tipping options are presented to customers, including the option to enable dynamic tipping options.
Read ArticleReset and enter a new PIN to maintain the security of your card if you forget your PIN or think it may have been compromised.
Read ArticleMake changes to your item catalogue by editing item details or deleting items entirely.
Read ArticleRedesign your Online Store with the Store Editor to suit your company's needs by changing the layout and style to match your brand and optimising SEO.
Read ArticleAccept remote payments with SumUp using Virtual Terminal to enter customer card details. Here’s how it works.
Read ArticleSign up for Virtual Terminal with SumUp to take remote payments without a card present. Here’s how to get signed up.
Read ArticleOrganise your Online Store by deciding how you get notified when a customer places an order. Toggle email and push notifications and select who receives them.
Read ArticleWant to change your Online Store’s name and URL? Here’s how to maximise your control of branding and SEO by editing your Online Store’s URL and store name.
Read ArticleAdd shipping options to your Online Store. Defining delivery regions and shipping fees so your customer can get their orders directly to their door.
Read ArticleCreate collection options for items ordered on your Online Store by defining collection points for customers to choose from.
Read ArticleCreate and add a custom domain for your Online Store to give it a unique, personalised address.
Read ArticleTemporarily unpublish your Online Store so it’s not visible online. While unpublished, your Online Store won’t be visible and it won’t be possible to make orders. You can also permanently delete your Online Store.
Read ArticleYou can open your Online Store in four easy steps. Discover how to get started so you can start selling online with SumUp.
Read ArticleChange which notifications your customers receive when ordering from your Online Store. Choose whether to send pickup notifications or order fulfilment emails and edit the content of the emails your customers receive.
Read ArticleNobody needs more admin. SumUp's Online Store makes it easy to check and track orders and then update their statuses all in one place.
Read ArticleProvide clarity for your customers by including Terms and Conditions and a Privacy Policy on your Online Store.
Read ArticleChange the default language of your Online Store to ensure your store is always in the language your customers speak. Here’s how it works.
Read ArticleSumUp’s Online Store is all about making it easier to sell your items online. Here, we’ve gathered answers to important questions about how to use your Online Store.
Read ArticleThe security of both your data and that of your customers is our top priority at SumUp. This is what we do to keep it safe.
Read ArticleHere’s how to accept high-value payments while reducing the risk of a chargeback or other complications.
Read ArticleIf you get a warning that your password is on a known list of common or leaked passwords, you may be at risk to hackers. Here’s what you need to know.
Read ArticleAt SumUp, we take data protection very seriously. Here's everything you need to know about how we handle your information and keep your data secure.
Read ArticleWhy is my payout delayed? Find out about potential payout delays and when you can expect to receive your money.
Read ArticleAdd your card to a wallet app so you can make in-person payments with your card via your smartphone or device.
Read ArticleWhen you scan the pairing barcode in the app or on your POS system, your scanner should beep three times. If it doesn't, you may need to troubleshoot your barcode scanner's connection.
Read ArticleGet insights into your business’s sales, such as daily sales and your top-selling items.
Read ArticleExport your item catalogue as a CSV file to save as a backup or use elsewhere with just a few clicks. Here’s how it’s done.
Read ArticleChange your Solo's display settings to amend your screen brightness and adjust screen timeout settings and sleep mode.
Read ArticleThe 3G printer connects to your 3G card reader so you can easily print receipts. Check out how the 3G printer works right here.
Read ArticleConnect to your card reader via the SumUp app or a POS device so you can take orders and the accept card payments seamlessly.
Read ArticleYour card reader automatically checks for updates on a regular basis, however here's how to manually check for card reader updates to ensure everything runs smoothly.
Read ArticleChoose a Wi-Fi connection or a mobile network to connect your device to the internet and resolve common connection issues.
Read ArticleShare payment links with customers to get paid remotely and, once sent, see how your customers complete payment link transactions.
Read ArticlePayment links are an easy, flexible way to accept remote payments online. Here’s what you need to know.
Read ArticleCash Advance is a way to quickly access extra money for your business by accepting terms for a cash advance and repaying it as a portion of your daily card sales.
Read ArticleCheck for Cash Advance offers with SumUp and receive extra money for your business that you can pay back gradually as part of card reader takings.
Read ArticleReview the terms of your Cash Advance, see how much you’ve already paid back and check your remaining repayment balance.
Read ArticleRepayments are taken as a portion of your daily card sales. But you can also make manual repayments to repay early or catch up with late payments.
Read ArticleBluetooth connection not working? Find out how to reset your card reader's Bluetooth and fix connectivity issues.
Read ArticleCheck out the limits to the transactions you can take with SumUp and how you can reduce the impact of them.
Read ArticlePermanently cancel your SumUp Card if you don't want it. This is not for freezing lost cards, instead scroll to the bottom for instructions on reordering.
Read ArticlePlace a temporary block on your SumUp Card if you suspect suspicious activity or misplace your card. You can easily unblock your card again later.
Read ArticleChoose how you get paid with SumUp by changing how you receive your money and amending your payout frequency. Here's what you need to know.
Read ArticleComplete setup for your account and customise your preferences to get the most out of your Business Account.
Read ArticleKeep your profile secure by setting up MFA so any login attempts from unknown devices require additional authentication.
Read ArticleStrong Customer Authentication (SCA) verifies online payments or transfers to prevent fraudulent payments. Here’s how to set it up.
Read ArticleCheck the status of card payments or upcoming and sent transfers with your Business Account to stay on keep an eye on where your money is.
Read ArticleIf you transferred money by mistake and want your money back, you can attempt to recover it in some cases. Here’s how.
Read ArticleView your Business Account's current balance to keep track of your money.
Read ArticleManage your money in one convenient place with the SumUp Business Account. Send and receive transfers and receive next-day payouts for transactions with SumUp.
Read ArticleYou can continue to use your card reader abroad in certain countries. Discover which countries are eligible.
Read ArticleAdd money to your Business Account by either changing your payout settings or transferring money directly from another account.
Read ArticleWe send you payout reports whenever we settle a payout. Find out how you can track your payouts for accounting by downloading and sending payout reports.
Read ArticlePayouts are how the money you accept during card transactions makes its way from us to you. Check out how to customise the way you get paid.
Read ArticleWhat happens if your card reader goes missing? Here's how to report lost devices and ensure your data is protected and prevent fraudulent use.
Read ArticleYour security is of the utmost importance to us at SumUp. Here, we've collected information on everything you need to know about how we keep you secure.
Read ArticleGet started with SumUp by creating a SumUp profile and ordering any hardware you need. Here's how to get signed up.
Read ArticleWe charge a small fee per transaction whenever a payment is paid out to you. Check out all the standard prices and fees involved with SumUp right here.
Read ArticleDiscover the basics of SumUp before signing up. From pricing to choosing the perfect product for your business, these are the essentials.
Read ArticleCheck your sales history to see if your transactions were successful and see the status of all the payments you've received. Here's how it works.
Read ArticleEdit the tax rates you apply to your sales at checkout or switch tax rates off entirely. Preset rates match VAT rates for the UK and also include a 0% tax rate.
Read ArticleWith Tap to Pay, you can accept various in-person, contactless payments right on your smartphone. No card reader needed.
Read ArticleWith Tap to Pay on iPhone, you can accept various in-person, contactless payments right on your iPhone. No card reader needed.
Read ArticleAccept contactless payments without a card reader using Tap to Pay on iPhone or Android. No additional hardware necessary.
Read ArticleThe Solo printer connects to your Solo card reader so you can easily print receipts. Check out how the Solo printer works right here.
Read ArticleThe Solo card reader is easy-to-use and mobile and can be used to accept payments independently or while connected to another device.
Read ArticleThe Air card reader offers an easy, mobile way of accepting card payments wherever you are by connecting to you mobile device.
Read ArticleDiscover how to set up your card reader so you can start getting paid. Here’s all you need to know to take your card reader from box to counter.
Read ArticlePrinter out of paper? Here's how to replace your 3G printer's paper rolls and what to do if there's a paper jam.
Read ArticleFind out how your SumUp Card makes its way from us to you, including expected card delivery times and what happens if your card is lost in the post.
Read ArticleTurn on your Bluetooth so you can connect to other devices to take payments.
Read ArticleChange the bank account connected to your SumUp profile to decide where you want us to send your money.
Read ArticleEdit your email address and amend your phone number to update contact details and change the email you use to log in.
Read ArticleEdit your business info to switch the legal type of your business, change your company signatory or edit your company name and address.
Read ArticleThere are a some requirements for connecting a bank account to your SumUp profile. Find out if your bank account can be used with SumUp and what to do if your bank isn't compatible.
Read ArticleSend or download your payout reports so you can always access them when you need them. Take control of your reports and use them to help with your accounting.
Read ArticleThere are a variety of scenarios that could lead to a chargeback and each of them requires slightly different supporting evidence to contest. Here, we’ve compiled a list of common types of payment dispute and how to object them.
Read ArticlePrevent the loss of sensitive information by defending against phishing scams that seek to steal and expose your personal information. Here are a few tips on how to protect yourself against phishing.
Read ArticleChargebacks can be stressful. So to help out, here's a guide to payment disputes, including SumUp’s own chargeback procedure, from the first request to the final decision.
Read ArticleWe are obliged by our payments providers to check the legitimacy of the transactions. We might be required to collect additional information, such as an invoice (in PDF format), from you to verify the payment.
Read ArticleReturn unwanted orders to us within 30 calendar days of receiving it and get your money back.
Read ArticleYour order will be delivered free of charge. Find out more about how your order makes its way from us to you, including how to change your delivery address.
Read ArticleCheck your payout status to view when and where your money is being sent and how much you can expect to receive.
Read ArticleThe TM-m30III is a specialist POS printer that can be connected via Bluetooth, LAN or USB to print receipts or kitchen order tickets.
Read ArticleOpen multiple orders at once and save them for later so you can take orders from more than one customer at a time.
Read ArticleCheck if your barcode scanner is compatible with the SumUp app and POS devices.
Read ArticleSet up Tap to Pay to start accepting contactless payments on your smartphone. Here's how it works.
Read ArticleCheck out how invoices work with SumUp and how you can easily invoice your customers and start getting paid with SumUp Invoices.
Read ArticleInclude some brand identity to your invoices by adding a company logo and external links to TrustPilot reviews, Facebook and your Google listing.
Read ArticleYou can check and update the payment details for your SumUp Invoices subscription on your SumUp profile quickly and easily. Here’s how.
Read ArticleEvery SumUp Invoice, credit note and quote is sent with an accompanying message. Here’s how you can edit your template message for a more personal touch.
Read ArticleDiscover how to manage your customer directory with SumUp Invoices by editing and deleting customer details quickly and easily.
Read ArticleWe all need a gentle reminder from time to time. So here's how you can add automated payment reminders for unpaid invoices to give your customer a polite nudge.
Read ArticleAdd items to SumUp Invoices or upload an whole item catalogue at once. Then simply add items to invoices so you never have to type the same details twice.
Read ArticleDiscover how to manage your item catalogue with SumUp Invoices by quickly and easily editing and deleting items individually or as a group.
Read ArticleInvoice customers on the go by using the SumUp app to create and send professional invoices no matter where you are.
Read ArticleDelivery notes provide order summaries and delivery confirmations for customer deliveries so customers can confirm their order is complete upon arrival.
Read ArticleCreate quotes on the go using the SumUp app. Send customers a quote and, if they like what they see, make it into an invoice with the click of a button.
Read ArticleManually amend the payment status of your invoices quickly and easily so you can keep track of what money you’re owed and what has been paid.
Read ArticleSometimes people forget. So here's how you can send payment reminders for unpaid invoices to gently remind your customer of the money they owe you.
Read ArticleFor legal reasons, it's not possible to delete an invoice once finalised. But you can create credit notes to completely or partially cancel unnecessary invoices.
Read ArticleCustomer can't find your invoice? Not to worry. Here's how you can quickly resend invoices to customers so you can get paid.
Read ArticleYou’ll need all of your relevant sales documents and expenses to complete tax returns and VAT declarations. Here’s how you can download invoicing data to help you with your accounting.
Read ArticleChange the business details you share with customers on SumUp Invoices, including how to apply VAT to your invoices or change your address.
Read ArticleHow do customers pay your invoices? Discover the invoicing payment methods you can offer your customers and how your customers make payments.
Read ArticleCut your workload by creating recurring invoices on your SumUp profile for customers you invoice regularly. Simply define the schedule and pause or restart the recurring invoice at will.
Read ArticleYour invoice history allows you to track every change made to an invoice, including if it sent successfully and if you've been paid. Here's how it works.
Read ArticleGet set up with SumUp Invoices by customising the details and design of your invoice and uploading customer and item catalogues to suit your needs.
Read ArticleCreate and send professional invoices to your customers from a web browser. Build detailed invoices with SumUp Invoices and get paid remotely with just a few clicks.
Read ArticleGenerate quotes with SumUp Invoices on a web browser. Send quotes to customers and, if they like what they see, turn it into an invoice with the click of a button.
Read ArticleOur online payment features allow you to accept payments for goods and services even when the cardholder isn't present. When taking remote payments, it's important to follow these best practices to make sure both you and your customers have a positive experience.
Read ArticleQR codes allow you to easily take contactless payments no matter where you are, allowing customers to simply scan and pay.
Read ArticleCreate QR codes so you can quickly and easily share your payment details with customers. Here’s how to start using QR codes.
Read ArticleShare your QR codes with customers or print QR codes to display in order to start accepting payments with QR codes. Here’s how it works.
Read ArticleCheck the status of payment links you've sent to see whether you've been paid yet and how to resend unpaid payment links.
Read ArticleSign up for a Business Account with SumUp and start managing your money in one convenient place.
Read ArticleYou can quickly and easily order a SumUp Card via your SumUp profile or the app. Here’s what you need to do.
Read ArticleIf it hasn't arrived after 15 days, here's how you can re-order your SumUp Card with just a few clicks.
Read ArticleGet a PDF copy of your account details containing key information about your account, such as account holder name, bank, address, account number and sort code.
Read ArticleOnce it arrives, you'll need to activate and set up a PIN for your SumUp Card before it can be used. Here's how it's done.
Read ArticleSend one off or recurring payments with your Business Account quickly and easily to other GBP accounts in the UK to help manage your finances.
Read ArticleCheck your account details, including where to find your account number and sort code, so you can receive transfers to your Business Account.
Read ArticleGet confirmation that your transfer has made it to the recipient or get an update on where your money is by requesting a transfer tracer.
Read ArticleWhy was your SumUp Card payment declined? Check out these common causes of card payment failure and see what you can do to correct the issue.
Read ArticleFailed or delayed transfers may be caused by a number of things. Check the following common causes of transfer issues to find out how to prevent future issues.
Read ArticleSumUp doesn’t provide paper statements, instead, you can check and download balance statements on your SumUp profile. It’s quick, easy and kinder to the trees.
Read ArticleConfirm your identity to unlock your Business Account so you can start using it and help to secure it against fraudulent activity.
Read ArticleStop upcoming transfers before the money leaves your Business Account. Always check with creditor's before cancelling transfers to avoid penalties.
Read ArticleGet proof of payment by exporting a PDF transfer statement with key transfer details, such as current status, transfer amount, date, recipient and sender details.
Read ArticleOrder a replacement SumUp Card and cancel your existing one in a few quick clicks if you've lost your card or if it's about to expire.
Read ArticleSave account details for those you regularly send money to with your Business Account. Edit contacts or remove them entirely to keep your contact list updated.
Read ArticleCheck the limits for sending transfers with the Business Account and card payment limits for online and in-store with the SumUp Card.
Read ArticleIt’s free to open a Business Account and we don’t charge for payments or transfers.
Read ArticleVirtual cards work just like regular cards, except instead of having a physical card, your card is accessed and used via the SumUp app.
Read ArticleSet up features and tools on your profile to tailor your experience to your business' needs, from amending payment settings to customer and item management.
Read ArticleAs a regulated entity, we operate under strict requirements imposed by the financial regulator, the card schemes (Visa, Mastercard and American Express) and our acquiring banks, who act as a gateway to the card services.
Read ArticleOn occasion, we may ask you to upload a little extra documentation. For example, to verify your profile. Here's how you can quickly and easily upload documents.
Read ArticleAfter signing up, you’ll need to activate your profile to get started with SumUp. Here’s how it’s done.
Read ArticleEdit your SumUp profile details to amend your home address and update the name of the profile owner.
Read ArticleAmend your profile details to ensure all your information is up-to-date, from business details to changing passwords.
Read ArticleReset your password if you forget it or change your password for security reasons. Here's everything you need to know about updating your password.
Read ArticleWe'll be sorry to see you go, but if you really must leave, here's how you can permanently close your SumUp profile.
Read ArticleEarn rewards for you and your friends by recommending SumUp. Simply share your invite link and, if your friend makes a purchase with us, you’ll both get a referral bonus.
Read ArticleCheck if your card reader can connect to the smart phone, tablet or POS device you're using and what compatibility requirements there are for using our apps.
Read ArticleFrom powering it on to setting up a connection, here’s how to get started with the TM-m30III printer.
Read ArticleCreate unique team member login details for people you work with and select a role type to alter what they have permission to see and do on your profile.
Read ArticleEdit your billing descriptor to change how transactions with your business appear on customer bank statements.
Read ArticleGet started with SumUp Gift Cards by choosing gift card designs that customers can select from and adding discounts or preset gift card values.
Read ArticlePersonalise your customer receipts by editing the business information shown on them and adding a custom message.
Read ArticleEver wanted to save your bestselling items for quicker sales in the future? Introducing items, allowing you to create an item catalogue for use across your SumUp profile.
Read ArticleCreate or edit multiple items all at once using the item import feature. Simply download and complete the import CSV and upload items all in one go.
Read ArticleCreate a full range of item variations to display your full item catalogue cleanly and without the need to add each item individually. Here’s how it works.
Read ArticlePOS Lite is a countertop POS solution that aims to simplify your checkout experience. Connect a card reader and manage sales and admin all from one place.
Read ArticleEnable inventory management with SumUp to track your stock levels so you always know when your inventory needs replenishing.
Read ArticleThe 3G card reader is a mobile, standalone card reader with a built-in SIM card so you can accept card payments no matter where you are.
Read ArticleShare your gift cards page with customers and check out how customers buy and use gift cards.
Read ArticleView the status of all the gift cards you’ve ever sold, including when they were purchased and redeemed, and refund gift card sales by adding more credit.
Read ArticleWhen your Solo printer runs out of paper, here’s how you can quickly replace the paper roll and continue printing.
Read ArticleCreate an item catalogue to manage everything you sell in one place. Added items automatically sync everywhere you use SumUp.
Read ArticleAdd barcode numbers to your items so they can be recognised by their barcodes when scanned with a barcode scanner.
Read ArticleSet up employee profiles to create separate logins for each of your employees, allowing you to customise what employees are able to do.
Read ArticleThe best way to reduce the risk of payment disputes is to ensure customer satisfaction at all times, but you can also take additional steps to take payments securely.
Read ArticleBy requesting a chargeback, you can dispute payments and try to recover your money. Chargebacks are complex and don't always succeed. Here's what you need to know.
Read ArticleTurn your POS Lite on and sign in for the first time then customise your POS Lite setup by connecting different hardware like card readers and printers.
Read ArticleExport a CSV file with details of your expenses to help with accounting for your business.
Read ArticleCreate an expense to track your business’s spending and to help with VAT reporting. Payments made with your Business Account are added automatically.
Read ArticleAdd details of the payment method you used to an expense, including how much you paid, when you paid and if the payment was split into multiple payments.
Read ArticleView a list of all your expenses in one place and make edits to keep track of your spending and VAT.
Read ArticleCreate a directory of your suppliers so you can link expenses to suppliers without re-adding the details each time.
Read ArticleTrack VAT and monitor spending for bookkeeping purposes by saving business expense details to help manage your expenses all in one place.
Read ArticleOrganise your item catalogue by adding categories to create virtual shelves for all your items. Discover how you can edit and delete categories to manage your items.
Read ArticleAdd discounts to an entire order at checkout for special offers or add a sale price for a single item. Discounts can be applied as fixed amounts or percentages.
Read ArticleSet up Tap to Pay on iPhone to enable contactless payments on your iPhone. Here's how it works.
Read ArticleStart accepting and logging cash payments with SumUp by connecting a cash drawer to store all the cash you receive.
Read ArticleSmart tipping offers customer a set of tipping options based on the transaction amount. Here’s how to enable smart tipping and customise tipping rates.
Read ArticleAccept and manage customer orders on the checkout screen of your POS Lite, from opening orders to taking payments.
Read ArticleAccept contactless payments without a card reader using Tap to Pay on iPhone. Here’s what you need to know.
Read ArticleConfirmation of Payee (CoP) checks the account details of a transfer's recipient to ensure money is sent to the right place.
Read ArticleThe world isn't cashless yet. Here's how to accept cash payments with SumUp so you can track all your sales in one place, even when customers pay with cash.
Read ArticleFind out what you need to know about fiscal compliance and dealing with tax authorities while using SumUp.
Read ArticleIn very rare cases, we may experience outages. Here's how to recognise outages and what you can do.
Read ArticlePhishing is an online scam technique whereby scammers impersonate legitimate organisations or people in order to access sensitive information. The following tips will help you recognise and avoid phishing scams.
Read ArticleFind out about all the reports available to you as a merchant, so you can get the most out of SumUp and take your business even further.
Read ArticleA chargeback is a request for money after a cardholder questions the validity of a transaction. Chargebacks may also be preceded by requests for information such as retrieval requests or fraud reports.
Read ArticleWhy didn’t my transaction work? From connection issues to transaction timeouts, here’s how to quickly fix transaction problems.
Read ArticleAutomatically send receipts to certain customers after every purchase they make with you, without having to re-enter their details.
Read ArticleRedesign your invoices to suit your brand with SumUp Invoices. With a few quick clicks, you can change your invoice's layout and amend the information included.
Read ArticleCheck your subscription type and renewal date with SumUp Invoices and opt to change your invoicing plan or cancel your Invoices subscription.
Read ArticleNear field communication (NFC), otherwise known as contactless, allows you to take payments mostly without the need for PIN verification. Here's how it works.
Read ArticleVirtual Terminal lets you accept card payments remotely by entering your customer's card details to complete a transaction. Find out more right here.
Read ArticleSumUp Gift Cards allow you to sell gift cards that customers can then redeem with your business. Here’s how they work.
Read ArticleCheck out all the payment-acceptance options available to help you take payments with ease. From card readers to remote payments, here's how you can transact with SumUp.
Read ArticleTired of inputting your email every time you want a receipt? Sign up for automatic receipts and receive receipts automatically every time you make a purchase via SumUp.
Read Article